Perfect location. Breakfast wasn’t good

Our room was clean & the view of Izmir Bay was beautiful. The food was delicious. The hamam service, thermal pool, heated pool were wonderful. The personnel were very helpful and courteous. The air smelled pine and rosemary.

Overall, it is way below expectations. The good: - Shower in the room - Breakfast The OK - Pools, although old and in need of maintenance + you need to wear a bonnet (that you buy for 20 TRY each) - The mattresses The bad/disappointing: - The staff is very uninterested. They are friendly when you talk to them, but they never greet you in the hallways, we had to ask for a high chair each morning at breakfast instead of getting one offered, and when cutlery dropped they just left it on the floor, both coffee machines for breakfast gave warnings for 'deep cleaning of the milk parts', they said "just click the error away" etc. - Generally, the place is old and not well taken care of - The rooms are dirty, especially with drawings on the walls, stains in the curtains, etc. - It is impossible to get a drink at the pool, you have to walk inside and find someone to help you - Extremely child-unfriendly, both in terms of food and the -only- play area with some slides etc. hidden away from everything else

Bed was very uncomfortable as I requested a soft bed due to surgery n health issues never got it bathroom had covers loose tile were dirty . Well over priced on everything

Good hotel

Lack of basic amenities like water and coffee in lobby area contributed to a lower rating. Spa and pool was great but location is isolated. Rooms are small for 3.

Great hotel with a very nice pool. My room was super comfortable and always very clean. However, I found the food options just ok. The hotel is close to a lively university and shopping area, but that was too far (20 minutes through a run-down area) to walk to. The only option was taking a taxi, which is too much of a hassle if you just want a quick bite. The other big negative was that, other than the reception, the staff didn't really speak English, so it was hard to communicate, especially special requests. And, this might be petty, but I was annoyed they never restocked the minibar. I didn't want to order room service for a can of soda. There was a lobby bar, but it wasn't set up in a way that you could just grab a drink or coffee and take it to your room. Overall, if you plan to stay mostly in the hotel, you should be ok, but if you plan to go out or try different food/shopping nearby, pick a hotel that is better connected.

Wonderful place with excellent amenities, including spa and pool. Very kind staff and comfortable rooms. Amazing breakfast!