No heating

No heating

Property is incredibly beautiful, but pricey. But I guess one goes with the other? It's big, beautifully decoorated, well laid out. The grounds are beautiful too. Small staff that does their absolute best to please. Only gripes are we did a small load of laundry that cost $80.00 US dollars...Ouch, and the Kundun suite only had one bathroom for the 3 of us. Other Riads we'd been to of the size we wanted have had two. That would have made it even more superior. Other than that, great property to give you a break coming out of the desert before continuing to Marrakech.

Very nice property. Well kept. friendly and helpful staff. Good breakfast service.

Very good hotel in general but definitelly not a five star. Very poor breakfast and very noisy nights due to the dogs barking outside.

TV didn’t work. Most of electrical outlets also didn’t work.

This hotel is simply magnificent and worthy of a stay longer than the one night we were there. Ourzazate is a movie town, the Hollywood of Morocco, and this beautiful hotel is a tribute to the famous films made in Morocco. The suites are huge and elegantly appointed. The service is exceptional...and they even accommodated us a day later than our original reservation because we were delayed...with no hassles and great kindness. I highly recommend this beautiful property.

Very nice staff, very welcoming, refreshing pool, beautiful decorated hotel. Food was excellent, amenities very nice

The hotel is nice and the staff goes out of their way to make you feel welcomed, but the owner/manager has no clue how Expedia works. I booked and paid for our stay weeks before our arrival but when checking out they insisted that we had to pay for the room again. They tried to explain that I pay them and then they pay Expedia. I even showed them the receipt of payment from Expedia and they still would not believe me. We had to pay again and once we get back to the states take it up with Expedia. Very frustrating experience.

When we turned on the aircon, a strong smell of sewage filled the room. We spoke to the receptionist who checked the room, admitted that there was indeed a smell, and tried to mask it with a deo spray. But the sewage odor was too strong, and the spray didn't have any effect. The receptionist told us that no other rooms were available. Then he called the manager. The manager started with explaining that the smell was from outside and he couldn't do anything about it, it was in all the rooms. He suggested we either turn off the AC or burn a candle. I'm allergic so the candle option was a no-go. And it was too hot without AC. So we asked if we could just leave and find another place. He shouted at me in the lobby, threatened to call the cops, and refused to let us leave. To top all that, the AC was just barely working. And when we asked to be compensated the manager completely changed his tune, denying that there was any smell at all. He really insulted us, again speaking in a derisive tone, claiming that we were fabricating the issue because we couldn't afford the room and needed a discount. This was in spite of his receptionist having admitted to the smell. The next morning the manager apologized, and told us that he had spoken to the owner to get the smell issue fixed. But the damage was done, and we had to endure insults and spend a sleepless night in a hot, stinky room. He didn’t offer any compensation, except for a handful of fruits and cookies.

This Boutique hotel is spectacular. the staff is super attentive and anticipates how to best serve their customers in a non-intrusive way. one example is when ordering diner for the evening, they asked what we had tried so far so as to avoid us having "another chicken tagine". In this way the chef prepared a unique meal that was super. The decor of the hotel is stunning. really fun to see the historical themes, and very well executed. We were upgraded to a suite w a balcony (kundun, I highly recommend). the pool is a great oasis, anf the breakfast very filling. Assan the GM was very helpful and a good host. The one feedback I have is more around the location. Oarzazate is pretty remote. If I had to do it over again, instead of booking 2 consecutive nights, I would book 1 night, then book an overnight excursion to the sahara, then book the 2nd night at Hotel des artes on the return day to maximize the opportunity.

This Boutique hotel is spectacular. the staff is super attentive and anticipates how to best serve their customers in a non-intrusive way. one example is when ordering diner for the evening, they asked what we had tried so far so as to avoid us having another chicken tagine. In this way the chef prepared a unique meal that was super.The decor of the hotel is stunning. really fun to see the historical themes, and very well executed. We were upgraded to a suite w a balcony (kundun, I highly recommend). the pool is a great oasis, anf the breakfast very filling.Assan the GM was very helpful and a good host.The one feedback I have is more around the location. Oarzazate is pretty remote. If I had to do it over again, instead of booking 2 consecutive nights, I would book 1 night, then book an overnight excursion to the sahara, then book the 2nd night at Hotel des artes on the return day to maximize the opportunity.

The hotel was empty when we arrived which should have been clue. We were given a room which had a sewage odour but we though maybe the room was stuffy and needed to be aired out. My daughter's bed had huge buttons on the mattress which was definitely not going to work. We went to the pool which was fine, until the 100 disgusting pigeons sat over us and dive bombed the pool. We went for dinner came back and the sewage smell was much worse. Not breathable. We asked to switch - not a problem. Packed up moved to two separate rooms ( 2 kids 2 adults). Woke up at 1 AM with the A/C not working. Room was a sweat box. Went back down and switched rooms again. This time - it barely worked. Needless to say, we didn't sleep at all. Maybe 2 hours - with a 6 hour drive ahead of us. I fully expected to be comp'd for the room issue as this hotel was the most expensive on our two week trip. Nothing. I would steer clear of this place. There are other options at half the price.

We arrived at the hotel after our Sahara trip and it was amazing. Our room was a junior suite but the entire room was very spacious, especially the bathroom. The room was clean and comfortable. We enjoyed our dinner at the hotel and it was excellent as well. The hospitality of this hotel went above and beyond what we've expected, unbeknownst to us, they washed our car (which we drove around for 9 days and was looking kind of scary..) and had it ready by the time we were checking out. If we have a chance to come back to Ouarzazate again in the future, we will definitely stay here again. Thank you for a beautiful memory.

We arrived at the hotel after our Sahara trip and it was amazing. Our room was a junior suite but the entire room was very spacious, especially the bathroom. The room was clean and comfortable. We enjoyed our dinner at the hotel and it was excellent as well. The hospitality of this hotel went above and beyond what weve expected, unbeknownst to us, they washed our car (which we drove around for 9 days and was looking kind of scary..) and had it ready by the time we were checking out. If we have a chance to come back to Ouarzazate again in the future, we will definitely stay here again. Thank you for a beautiful memory.

An Oasis in the middle of the desert, would recommend anyone thinking about it to go ahead and book. Interesting interior, the Hammam and Massage fantastic, fantastic breakfast and dinner good too.

While the lavish, mainly Egyptian-themed decor might seem a bit over-the-top in another location, it somehow seems fine in this Moroccan Hollywood. Our room was very spacious and comfortable, with the only complaint being that there was no shower (just a hand shower in the bath), and the bath so huge that it took forever to fill, and we felt bad about the copious amount of water required. The service was always attentive. The included breakfast was fantastic - delicious croissants and pastries and more than we could eat. Strangely, and to our disappointment, the dinner is the opposite. This is over-priced, especially compared to other prices in Morocco (a main costs the same as what we paid for a whole meal elsewhere), and the portions small. Unfortunately, it being winter, we didnt get any use out of the appealing-looking outdoor area and sunny atrium. All in all, we were happy here and would go back.

While the lavish, mainly Egyptian-themed decor might seem a bit over-the-top in another location, it somehow seems fine in this Moroccan Hollywood. Our room was very spacious and comfortable, with the only complaint being that there was no shower (just a hand shower in the bath), and the bath so huge that it took forever to fill, and we felt bad about the copious amount of water required. The service was always attentive. The included breakfast was fantastic - delicious croissants and pastries and more than we could eat. Strangely, and to our disappointment, the dinner is the opposite. This is over-priced, especially compared to other prices in Morocco (a main costs the same as what we paid for a whole meal elsewhere), and the portions small. Unfortunately, it being winter, we didn't get any use out of the appealing-looking outdoor area and sunny atrium. All in all, we were happy here and would go back.

Our family of 6 stayed in this fine boutique hotel on two occassions while we were in the south of Morocco. The rooms are large with sumptuous decor. You will feel as though you are in the movies yourself. A lovely garden is located off the main floor where, on warm days you can sit in the sun and take breakfast. While we were there, it was cool so we ate in the lovely dining room. Breakfasts were good and were served by very attentive staff. The service is impecable by all of the staff, from the doorman to the manager. We would recommend this hotel to all who are seeking luxury of the highest qulaity.

Couldn't be better.

Couldnt be better.