AC barely worked. It smelled in the room. Bad mattress.

Nice breakfast, friendly staff! Si

Wry cleaans close to lots of restaurants and marina but rooms close to street need to be discounted heavily as noise from disco and bars is pretty loud until late but perfect still for me! Great service super clean and modern!

Very nice hotel, clean and comfortable

1-15 minute walk to main attractions

The front desk staff was exceptional--helpful with restaurant recommendations, local transportation, etc. Rooms clean, quiet, safe.

Place is outstanding, 3rd time staying here. Only issue I found was that the bar across the street is quite loud at night. Staff was nice, and the staff for breakfast is super nice and helpful! Would stay again :)

Next building in bar played loud music untill 2am , couldnt sleep.... Just terribe to stay.... Stay away from this hotel.

our stay was excellent. the only problem was something out of their control which is the noise outside from the business right across the street (loud music until 2am). it would be awesome is something could be done about this.

The karaoke place next door sometimes is playing loud until 4:00 in the morning. Have requested to change rooms to the other side unsuccessfully.

Lovely staff and great location.

Nice, well-appointed place to stay in town. Check in was fast and easy, and staff was friendly and helpful.

Great staff! Tiny but comfy room. The noise at night was quite loud. Music from the adjacent bar. Ask for a quiet section and bring earplugs!!! Breakfast was good. Good value for the money.

The hotel is fine. It’s conveniently located and clean. The staff is cordial enough, except for Roberto who went above and beyond. He helped me to book a taxi and was so kind. He was friendly and clearly cared. The hotel does not have first aid, so don’t expect them to have bandaids or anything to assist if you have any cuts or bruises. Otherwise it was fine.

Check-In included a smokey environment. The next day's wakeup call was a 6:30 false fire alarm. Laundry machines were unavailable. However, they said I could cross the main street and have laundry done, but since it was Christmas it was closed. They did accept the cleaned laundry from the vendor. So, I think they are still getting the bugs out.

Swiming pool very bad contition brekfest very simple

Average breakfast. Good eggs and bananas and pineapple. Not much else. Coffee machine made a very strong cappuccino.

This hotel is going through renovations and is not safe in many areas including to where breakfast is served. I would not recommend this hotel unless you have confirmed the renovations are completed

Hotel was under contruction during our entire stay of over 2 weeks. all accomodations were closed. Laundry, pool, gym.. all closed. constante hammering all around, terrible. wish hotel would do something to compensate our bad experience

I normally don’t complain but, I didn’t know it was under remodeling. Once I paid $200 per night, (not expensive but is something) I received an email saying some areas are under remodeling etc… well they never said those areas are the gym, the pool, the dinner area etc.. everything I supposed to do in my stay. Also due the hurricane the cable (tv) was not working, I understand that is not problem at all) also the Buffett was free, well eggs, beans and rice, with cantaloupe and coffee. The only thing working was the internet 🙏, when I try to at least some discount, the front desk staff was nice but the manager attitude was not the best to deal with, like if he was losing money from his pocket. Anyway hopefully they fix the hotel soon or put the rates lower for the issues. Not coming back!

I like that everything is walking distance if you don't mind being in the heat. If we needed a taxi service the Hotel Staff assisted with that and there was never a wait. Didn't like the the Hotel was under construction/remodeling which didn't allow for the use of its amenities, such as Gym and Pool.

The staff was great but I was not informed till the last day the property had work going on

This stay was my 3rd stay here over the years. To be honest I felt like after COVID things are not the same. My biggest complaint of the whole stay was the AC … it was 103 outside , humid and our AC never got cold. We had them check it like 10 times and they said it would get cold but it never did and they did not want to change our rooms… super disappointed

The hotel is under renovations right now, which is not mentioned when booking through Hotels.com. The hotel definitely needs a face lift. Room was ok, service was great, but definitely not staying again until improvements are made.

Very clean, hot breakfast was very good, coffee specialty machine, small but nice pool y you go with kids. Price is very good and you don't risk confort.

Mauricio was extremely helpful throughout the stay. Staff was friendly.

close to everything

Upon check-in Mauricio was extremely professional and courteous. Juan night security is very attentive and helpful. Isaias in the front desk is very rude, disrespectful, and sarcastic, he shouldn't be working upfront, maybe kept behind the scenes. Overall installations need some upgrades and touchups.

Clean bed and comfortable.

Easy location with free parking and breakfast.

The property has limited dining and areas where guests can lounge and enjoy. Food choice for breakfast is limited, and unsanitary to see a trash bin within the dining and food area - flies are flying over it. The staff is fantastic and very accommodating. Shout out to Mauricio for making the guest at home. Also, to Griselda for providing my daily needs.

Very nice area safe and walkable to the beach