Lovely staff, great with kids. Water park would have been great but we didnt get the weather. The food was okay/good but it could definatley get repetative.

We really enjoy stay in. Alot of fun activities and great food. Staff was very friendly. Yousaf was very helpful and friendly.

Very nice

Excellent complexe !

Amazing experience.

We arrived 10:30 PM from the airport starving and thirsthy We were told there was nothing to eat as the retaurant was close, and when we got the room there was not even water bottles to make milk for the baby. we only speak english, spanish and portuguese, so asking for delivery food was not an option. Not all inclusive at all, there was a separated snack bar that sells all what i was expecting to be free. Juices and cheap beer was served on through out the day on the island, however no variaty what so ever. If you were hungry outside eating hours or went to town and got to hotel too late, you would starve till the other day. Overwall i wouldnt recommend this hotel for english speakers only, i guess would be fine if we could order food , however they did not have room service either.

This property is great for summer fun with so many pools unfortunately for the off-season, most of the amenities were out of order or under construction. The gym was flooded and not available at all.

PROS: Entertainment Team was fantastic and arranged for Nightclub to be opened one night (out of season). Waiters at main restaurant were very friendly and attentive. Lots of pools to choose from CONS (shortened due to word count): Reception staff were rude and liars. We were not allowed to speak to Manager. 1) On check-in we were charged a resort fee although that was not detailed on our booking but we paid anyway. 2) Night before check-out we asked the only person on reception for late checkout and they said yes until 3pm at no charge. On checking out, were informed that there was a charge and person that said we could have was not authorised to give free late checkout. We asked to speak to manager but were told they were not onsite, reception said they spoke to manager but when they said they were calling, they just went to back and did not call (one person was watching them) and told they said we must pay. We were told the person meant we could use the facilities until 3pm, not stay in our room – that was absolutely not the case and another customer confirmed they had been told the same. Weren’t allowed to speak to Manager and basically held hostage as hotel security was told not to allow us to leave until we paid so we had no choice or miss our flight waiting for the elusive manager to turn up. Can’t believe a late checkout could be misunderstood – would have kept 1 room instead if they had been honest about charge. Truely believe it’s a money making scam.

Outstanding service started from the check-in . Greeted with Moroccan tea and cookies . The staff at the reception , at the pool , at the restaurants and the entertainment were all amazing . Everyone is smiling and doing their best to exceed the client expectations. Keep up the good job and the great team

Amazing stay as always

the team was super helpful they are very clean and friendly

Very nice hotel lots of fun . kids loved it the staff is awesome the chef nour alya9ine is amazing ,Amine the server was excellent and all other staff they were amazing you feel like you’re at home very nice hotel i would definitely recommend it to any one who wants to have a wonderful holiday. Thank you to all the staff.

Very nice hotel lots of fun . kids loved it the staff is awesome the chef nour alya9ine is amazing ,Amine the server was excellent and all other staff they were amazing you feel like you’re at home very nice hotel i would definitely recommend it to any one who wants to have a wonderful holiday. Thank you to all the staff.

We had a great time. All staff were awesome. Shoutout to Animation Team. Restaurant staff was very nice as well. The hotel is super clean and very safe. Looking forward coming back.

Definitely would go back great place to stay very large with a lot of different pools only I would recommend is for the hotel to change its towels situation should give towels for the pool to it’s guest that’s staying at the hotel. But overall great place to go

Definitely would go back great place to stay very large with a lot of different pools only I would recommend is for the hotel to change its towels situation should give towels for the pool to it’s guest that’s staying at the hotel. But overall great place to go

None

Could have been cleaner and Electricals were not fixed and could be dangerous for children. Food was ok though

Im sure the property is better when its holiday season the property as in buildings needs little attention, but things like wedges for golf clubs instead of putters no bar downstairs in disco room 2 flights up to bar and things could open longer 10am till 5 indoor pool when its to cold to swim outdoor and gym 8am till6 when on holiday may want to use it later or earlier and dinning was disaster

If i go to Marrakech without doubt i will stay again,nice food,good staff and good facilities

Was great for our 3yr old daughters first holiday abroad - entertainment staff were really good and lots of slides!Very standard food but edible! Hotel room a bit shabby!

Was great for our 3yr old daughters first holiday abroad - entertainment staff were really good and lots of slides! Very standard food but edible! Hotel room a bit shabby!

2nd time staying at this hotel with friends... great time although there has been a change of management and not as good this time round...just those little extras that make a holiday have been taken away! Staff not as happy this year round....

The worst management I ever seen in my life this place needs a new manager ASAP or it will close down or go out of business the place is gorgeous but the management is 0

The food was disappointing same thing for lunch and diner everyday 👎

The food was disappointing same thing for lunch and diner everyday

Good food and swiming facility, we called the customer service ,our neighbour next door kept on knocking 5 times in night i called costomer services but help next morning i complained no appology...its bit ssd we pay £245 a day and dont enjoy..

Worse property I have ever stayed in this hotel is not 4*. They gave us a room with broken balcony door which was not safe and it did not close. When we reported the problem the staff at reception and manager did not seem to care were informed someone will come to the room 24 hours we no one came and I reported the problem again it took almost 48 hours later till we were given a new room which was awful again it smelled of sewage and was dirty. The towels were not even clean. Never staying there again. The staff members don’t seem to care about customers.

On arrival we had to fill in yet more forms and were just taken to our room we weren't provided with any information about restaurant timings or generally where things are. The pools are freezing, my son was shivering and crying and we went in mid June. They then said we can use thr heated pool but it was turned off so again it was also freezing cold. After 2 or 3 days the weather warmed to about 35 degrees and the pools were a bit more bearable but we could only go in for about 45mins at a time as we had to get out to wsrm up. When complaining to guest relations, she basically couldn't be bothered to do anything about it. She said she will call the Tech people but refused to make the call in front of me. She said she would update me in a couple of hours but I never heard from her. Apparantly there are over 40 slides but because the cold water we went on 3 and the aqua parc was pratically empty. I dont know why they dont invest in heating the pools just a little. Staff were generally unwilling to help. I asked for milk from the restaurant for my son and he gave me a warmed carton that had been sitting on the table - he refused to get a new one from the fridge. We had a good stay but I wouldn't reccomend and won't be going back.

Everything was good! Fantastisch!! Everybody has to go

Lovely staff helping a lot lovely food nice cleaning all the way

the staff was very friendly, and the pools was very nice