Definitely an old hotel that has seen better days. Heat in the room was weak. No coffee in the room. Soft beds. The door to our room kept jamming.

Nice Historic turn of the Century feel. Asian Cuisine in the Restaurant. 2nd Bar w/Bar Snacks 3rd Bar with Urban music mix & pool table

Room was older, but we enjoy historic hotels. Great proximity for walking to restaurants and shops. Only negative was music from lobby bar was very loud making it very hard to sleep.

I had such high hopes for this hotel and I was incredibly let down. Everything was fine until the night shift front desk lady took over. I called her asking for help with parking, and on a 30 second phone call she told me to “just drive home” (I live 3 hours away, we are on vacation) “Find another hotel then” (when I asked if I would be refunded if we switch hotels she said “no but you can just leave”), and when I asked what her name was she yelled “WHY ARE YOU ATTACKING ME!!!” And HUNG UP!! There was an event in downtown flagstaff, I understand that’s out of their control, but the absolute lack of costumer service is astounding. Also, there’s no room service like they advertise. The restaurant they partner with said they don’t do room service, even though everything says they do. To put our parking situation into perspective, we had to drive around for 45 minutes looking for an open spot. And then go move our car at 10pm, 11:30pm, 1:30AM, 2:30AM, and 5AM. I had to have a police officer help me find parking, and he was astounded when I told him my situation. He said “wait, the hotel isn’t helping you at all? That doesn’t sound right”. And it’s not right. I’m still waiting to hear back from a manager. Also- while talking with hotels.com in the middle of the night they called the front desk and she told them I’m lying about everything. That’s why you take pictures!! I’ll attach them. Oh- and only one lightbulb worked in our room.

rather disappointing stay in a run down property

Fantastic old school charm

We had a blast. My son is super into hauntings so it was fun watching him experience this hotel

Check to make sure you get a room with an in room bathroom.