The hotel's location is terrific and everything for the most part was OK except I let the receptionist know that my TV was not working and she did not seem to care. Later she sent someone up to look at it, but he could not fix it. You would think they would move me to another room as soon as this was discovered. That is called "customer service" but in Italy this does not seem to matter.

Hotel correct

The staff was very nice and helpful. Close to the train station and within walking distance for many options

Convenient location but hotel extremely dated. You get what you pay for but the hotel was tired, the room smelled really musty. Aircon didn’t work - said they’d tried to fix it but couldn’t and suggested opening the window!! Bathroom was extremely small and a wet room which flooded with limited drainage. The whole place was extremely basic.

Very good location!

Friendly welcome. The doorbell was answered promptly. The location is ideal, between the train station and the city centre. A good breakfast was included. The hotel is tired and needs maintenance. Worn stair carpets. Worn keys. Overall a good value place to stay in Piacenza.

No sign, very difficult to find this place. The front desk lady can not speak English at all. No elevator, no staff to help, had to carry suitecase to climb up several floors. Room is super dark, full of mold smell. The chair is brocken and my husband had to take it downstairs to get replacement. The draining in bathroom is loosely placed, very easy to triple over it and fall down. Do not have any supplies at all. The bed is uncomfortable. They turned off the heating after mid night and outside was only 8°C. The heating was turned on in the morning. They thought people will not noticed. The so called breakfast just has croissant and cookie. Avoid this place if you can.