The river view is nice. Pool depth is slightly shallow. Some staff are hard to communicate with over the phone. Poor room service.

Location was good and staff were nice. Hotel was dated and looked a bit tied at a push a 4*. I left the hotel Early due to building work Starting in a couple of rooms next to me without any notice and was very loud. I was promised a email from the manager which I never received and still waiting for a four night refund I was promised. Not good service there.

Friendly helpful staff, wonderful resort, extremely relaxing

Staff smile and service. Readiness to help. River view was nice.

Nothing , they stole my sun glasses from the table

The hotel was great, the food selection excellent. Some of the staff however left a lot to be desired. We had experiences where we were totally ignored when reporting problems. Twice on booking in we were offered inferior rooms to what we booked. Some of the staff were good but the others require more training

The hotel was great, the food selection excellent.Some of the staff however left a lot to be desired. We had experiences where we were totally ignored when reporting problems. Twice on booking in we were offered inferior rooms to what we booked. Some of the staff were good but the others require more training

Beautiful beach resort with great staff and pool. Functional comfy rooms, 3 restaurants, solid buffet breakfast, overall a great experience

Excellent location, lake and beach combination simply majestic. Well maintained property, it was a pleasure spending time at the property.

Excellent location, lake and beach combination simply majestic.Well maintained property, it was a pleasure spending time at the property.

The staff were friendly and extremely accommodating. However, the hotel is rundown and desperately needs refurbishing. The toilet emitted a bad order and had mold build up. The large glass windows/doors tool a lot of effort to close/secure. My brother Johann who stayed on for shared the same sentiments.

The staff were friendly and extremely accommodating. However, the hotel is rundown and desperately needs refurbishing. The toilet emitted a bad order and had mold build up. The large glass windows/doors tool a lot of effort to close/secure. My brother Johann who stayed on for shared the same sentiments.

Nice hotel on a beach. The breakfast hall was too busy. Staff were courteous but could not keep up with the volume..

Bit of a mixed review on this hotel. It was a pleasant stay, and by no means wasn't terrible at all however I wouldn't say this is a 5* hotel. It may have been many years ago. We paid for a deluxe luxury room and with that expect some luxury treatments and perks, and we didn't receive any of that I.e bathrobes, slippers etc. So I question what we actually paid for compared to the regular rooms. The bathroom had a constant sewage smell. Spa service was great. The nightly entertainment was okay, little cheesy but pleasant.

Really nice hotel. Friendly and helpfull staff. Nice food. Clean rooms. Super beach.

Great swimming pool, lovely friendli staff, excellent breakfast

Great hotel, next to the beach. The place is also quiet. You can take the shuttel boat from the hotel to the mainland /free of charge) where you can take a TukTuk for a round trip or to restaurant. Room was clean and good equipped! Breakfast was also great! Friendly staff as well.

We stayed at Ceysands to relax for a few days after a tour around Sri Lanka. We took the half board option which was perfect. Buffet dining is not one of our favorite things to do. What we ate here has changed our minds, so fresh and the variety was huge. As long as you sat outside near the waters edge, you would think you are eating at a first class restaurant. Service was first class, very attentive staff.

We stayed at Ceysands to relax for a few days after a tour around Sri Lanka. We took the half board option which was perfect. Buffet dining is not one of our favorite things to do. What we ate here has changed our minds, so fresh and the variety was huge. As long as you sat outside near the waters edge, you would think you are eating at a first class restaurant. Service was first class, very attentive staff.

Great hotel and very friendly staff! Had an ocean view but the river side view looked great too.

I booked an ocean view deluxe room but was given a pool side room after many interactions managed to get a partial ocean view. The room was very slippery and awfully smelling (to much chemicals) the pool is amazing

The hotel is out dated. It looks too old. It does not look clean at all. The service in the restaurants is extremely slow. The staff are not friendly. You cannot sit on the beach., no chairs etc...nothing. The food is average. We booked an Ocean view King Bed Room, we were provided a twin bed room with partial ocean view.

The hotel was beyond expectation. Slight hitch at check-in but resolved with great efficiency. The rooms were amazing and view fantastic. The staff were so friendly and could not do enough. No need to leave the resort so it is very relaxing with an amazing SPA.

Location, Pool, Activities and Staff, It was so good precious time for us

Perfect. Your stay starts with a boat ride across the river. There is a 24 hour service. The hotel is located on a quiet beautiful sand spit between beach and river. Rooms are nice with space and big beds. Sea or river view are both good and every room has a balcony and convenient clothes line. There is a fridge with mini bar and kettle. Nice cosmetics though the bathroom had a slim design with dark tiles. TV had some limitations but always some channels in English. Food was good and lots of variety. Breakfast featured crisp delicious hoppers. Plenty of eggs and pastries but also yummy curries as well. Lunch was particularly good. The evening buffet has a nightly theme. You can buy full board with alcoholic beverages from 1000 to 2300 for $US65 which lets you have pina colodas at the social swim up bar. There is the great Ceylon Club bar which has music every night. The pool is big and beautifully situated adjacent to the golden sand beach. There are water sports on the river and a very nice spa. Staff were courteous, friendly and fun. Always obliging and happy. Especially Dylan. The piano player at night though should probably be retired but did entertain us for all the wrong reasons. The Centara offers a fabulous resort experience. You don't need to leave but the railway is just 5 minutes from the boat dock for a day trip to Galle or Colombo. All up it is beautiful, good value and very relaxing. Highly recommend.

The location is so beautiful. Its so relaxing close to the beach. They should only have more professional staff a specially for there breakfast,lunch and dinner buffet. The staff from the kids club is amazing. We had several times miss Nilukskika as a babysitter in the evening. Congratulations Centara to have someone like her!

As soon as we arrived we were given the hard sell to avail ourselves of the Christmas festivities and some other offers which seemed very convoluted , As we had been travelling around SK for the previous8 days, the cost seemed far from good,we were told that we could not join if we did not pay up front we declined, gladly, as the Christmas festivities turned out to be Butlin's transported to Sri LANKA. We also found out later that we could just turn up no payment in advance was needed. 360& THAI RESTAURANT good Breakfast was good views lovely, but I don't want a sales pitch re the spa or other activity as I leave breakfast. it does not add to the holiday. Hotel cost for the 5 days over Christmas did not live up to its said status: rooms was ok but fixtures were grubby , towels were stained cleaning could have been better

Nice hotel, clean but very limited options food wise, especially with the in room dining. The Thai restaurant does its best but it's banana coconut dessert is literally chopped bananas sitting in coconut milk. And watch out for the salt which is very liberally used here. The pool gets very busy by 9am with lots of guests reserving spots pre breakfast and what appears to be a healthy culture of tipping pool boys to maintain this. Guests will need to get there early but be prepared to deal with an irate pool staff who gets very cross when you try to get an unreserved spot he is holding for another guest! Lots of great water activities, nice beach which is not very utilised by guests and overall, a pleasant short stay option.

A very good hotel, with great facilities and a varied and quality range of food and thoroughly recommend the 360 Seafood restaurant.

Overall we had a great time at the hotel and we loved it a lot. Hotel staff were very nice and friendly. The rooms are new as clean and have what you need. What I would love to see better is the food variety as it was very limited specially at the pool bar and restaurant. They changed the menu the second day we arrived and of course hiked the prices up a bit and made it really difficult to choose something to eat. They changed the type of burger but still served the old type despite the complete change in ingredinse, so little SOP in place is needed here. Afternoon high tea time was also annoying as it was only between 3 and 6 pm and times were not flexible. Sometimes we got really hungry at 1 or 2 and didn't want to have lunch but high tea could do the work and that was not possible. However, lovely hotel and staff I would definitely recommend it but if you are young and looking to have a lot of fun and love parties then this is not the hotel for you as 90% of the guests in the hotel ate above 50 years. Forgot something, adding some music to the pool would really make it a better experience for a lot of people.

Hotel has a nice view and so many facilities that you can make use of. The check in and check out was quick and the hotel staff was very nice. The only thing that I have noticed that I didn't like was in the restaurant Cafe Bem. The staff was so busy during lunch and during dinner. I felt that we were not attended well. But it might have been just that staff during that rotation because during the breakfast they were very active and did a pretty good job. I would recommend this place highly I only intended to stay there one day but ended up staying 3 days.

We stayed for 4 nights, very relaxing. Spent most time at pool with occasional water sports activities. On a half board basis, the food was good, particularly for dinner in the evening.