Best location. Excellent services.

3 Nagas MGallery is definitely the place to be to enjoy a memorable stay in Luang Prabang. The place is not just unique and superb with its two full-of-history buildings. The staff is absolutely outstanding: not only the perfect Mr. Bird but the whole staff with the shining Seng, Vanh, Mim, Tom, Te and the others… We will never forget how lucky we were to share those rare moments at 3 Nagas. And we are certainly looking forward to staying again there.

The staff was thoughtful, attentive and caring, and my room incredibly comfortable with finest amenities

Because of the pandemic situation around the globe it is for every hotel business a very difficult time. Therefore we were little bit worried about the situation in the hotel itself and very much surprised that we received a great welcoming and an allover great service from the staff. We hope that this pandemic will be soon easier and hope in generally that Luang Prabang will see soon better times together with this fabulous place to stay.

When we first arrived we were assigned a room on the ground floor (the hotel is split across 2 buildings & we were not housed in the one in all the pictures but across the road) the room layout was strange & felt stuffy - accessed through the gift shop & although it had a terrace/patio it was only split from the restaurant by a thin screen so felt like we were in the restaurant). On check-in the host told us that if it was noisy she implied that we could move to the sister hotel (Sofitel about 1.5km away) if we weren’t happy. The next day we asked to move rooms & did so once other guests had vacated. Our room was now upstairs which felt better but still had small issues. The buildings are old, mainly constructed with wood & protected from permanent modifications which we understand but some features seemed impractical & in general we didn’t feel very comfortable. difficult thing to articulate as it was more an amalgamation of factors. Staff appeared to be polite/aimed to please but at the same time were inconsistent-didn’t greet us when we returned fdespite walking straight past them & they’re not given training for if someone strays from the expected answers. We spent quite a lot of money to stay at this hotel compared to other places in the area plus booked tours & felt that we expected more from our stay. Would not return or recommend.

When we first arrived we were assigned a room on the ground floor (the hotel is split across 2 buildings & we were not housed in the one in all the pictures but across the road) the room layout was strange & felt stuffy - accessed through the gift shop & although it had a terrace/patio it was only split from the restaurant by a thin screen so felt like we were in the restaurant). On check-in the host told us that if it was noisy she implied that we could move to the sister hotel (Sofitel about 1.5km away) if we weren’t happy.The next day we asked to move rooms & did so once other guests had vacated. Our room was now upstairs which felt better but still had small issues. The buildings are old, mainly constructed with wood & protected from permanent modifications which we understand but some features seemed impractical & in general we didn’t feel very comfortable. difficult thing to articulate as it was more an amalgamation of factors. Staff appeared to be polite/aimed to please but at the same time were inconsistent-didn’t greet us when we returned fdespite walking straight past them & they’re not given training for if someone strays from the expected answers.We spent quite a lot of money to stay at this hotel compared to other places in the area plus booked tours & felt that we expected more from our stay. Would not return or recommend.

The staff are very nice. Lovely place. The hotel is located the attractive place. You can ride the bike around Luang Prabang by hotel's bicycle. The staff can speak Thai. It's near the pier, you can walk to the pier and take a boat along the river. Recommended place.

Great location, beautiful property. Very unique. We will stay here again.

I would still stay here again, but there are some things I would have liked to have known first to manage my expectations. The location is AMAZING - cant be beat. You are on the main street in Luang Prabang and can truly walk to everything in town (night market, best restaurants, sights, etc.). The monks walk directly past the hotel every morning for their food offerings.The hotel itself is a small hotel, a historic property, and is comprised of two buildings across the street from each other. Rooms are on both sides. As a historic property, the rooms are all different, a little dark, and a little noisy. All of these were acceptable to me based on the fact that it is an old converted historic building and that was a reason for choosing it to begin with. The biggest problem for us, though, was the bathroom. The water temperature shifts from really hot to cool and back, making showering tricky. It seems like as a signature property of Sofitels boutique MGallery line, this shouldnt happen.The hotel offers bikes (which are fun to use) and you have access to the Sofitel property spa and pool (which we did not use). We loved being in the center of everything, and the service was fantastic - easy and user friendly. We also enjoyed the breakfast in the lounge which opens right on to the street to watch the world go by.If I were to visit Luang Prabang again, I would still choose to stay here, but I would specifically ask for a room on an upper floor.

I would still stay here again, but there are some things I would have liked to have known first to manage my expectations. The location is AMAZING - can't be beat. You are on the main street in Luang Prabang and can truly walk to everything in town (night market, best restaurants, sights, etc.). The monks walk directly past the hotel every morning for their food offerings. The hotel itself is a small hotel, a historic property, and is comprised of two buildings across the street from each other. Rooms are on both sides. As a historic property, the rooms are all different, a little dark, and a little noisy. All of these were acceptable to me based on the fact that it is an old converted historic building and that was a reason for choosing it to begin with. The biggest problem for us, though, was the bathroom. The water temperature shifts from really hot to cool and back, making showering tricky. It seems like as a signature property of Sofitel's boutique MGallery line, this shouldn't happen. The hotel offers bikes (which are fun to use) and you have access to the Sofitel property spa and pool (which we did not use). We loved being in the center of everything, and the service was fantastic - easy and user friendly. We also enjoyed the breakfast in the lounge which opens right on to the street to watch the world go by. If I were to visit Luang Prabang again, I would still choose to stay here, but I would specifically ask for a room on an upper floor.

The hotel was in the historic part of town, near to the Main Street / riverside restaurants and art/craft shopping. We loved the location and also the serenity of the area. 3 Nagas staff were also very friendly and helpful. We had used the gym & spa facilities if the sister hotel (Sofitel), and that made the facilities at 3 Nagas complete with all the conveniences in the historic town. If I returned to Luang Prabang for another visit, I would definitely stay at 3 Nagas.

The hotel was in the historic part of town, near to the Main Street / riverside restaurants and art/craft shopping. We loved the location and also the serenity of the area. 3 Nagas staff were also very friendly and helpful. We had used the gym & spa facilities if the sister hotel (Sofitel), and that made the facilities at 3 Nagas complete with all the conveniences in the historic town. If I returned to Luang Prabang for another visit, I would definitely stay at 3 Nagas.

Lovely service, great location, best breakfast ever! <3

The staff was excellent. The room was clean. The floor was squeaky. The street noise was noticeable.

The staff are very nice and helpful. Great location.

It’s very nice staffs and also best location to stay for relaxing

Staff was incredibly helpful. Room was cleaned every time I left. Welcome ice cream and drink on arrival and cookies on departure. Great location. Easy to walk to all sights in Luang Prabang. Enjoyed use of pool at sister hotel.

I spent a night at this hotel which I have ask to change the room since the first is quite noisy from the guest above me. The foot step is quite loud. So they did change us the room, but in the morning there is a maintenance next to our room which wake us up since 8 am we manage to sleep but could not. The hammer sound and drill was very annoyed also the chit chat shouting sound of the workers, I did tell the staff at the hotel to warn them but noting happen. I am very unpleased about this we are here for relax and vacation but this is we get.

I love the room and the staffs there. They're so nice and kind.

I love the room and the staffs there.Theyre so nice and kind.

Great small hotel good location and very friendly staff

Extraordinary service from the staff, who spoke great English. Fascinating architectural details in the old building. They turn on the AC before you arrive, a nice touch in the Summer heat.

Extraordinary service from the staff, who spoke great English. Fascinating architectural details in the old building. They turn on the AC before you arrive, a nice touch in the Summer heat.

I like the location, but the room - shower faucet is spoiled.

Overall amazing. Was upgraded to a deluxe room. Rom decor was great - sustainable, use a lot of local crafts. Location is super great... easy walk to night market, Mekong River, temples and most attractions. All the people in the hotel were very service oriented and made my stay very welcomed and nice. All Went the extra mile to make my stay comfortabke and well fed. I would stay in the hotel again.

Overall amazing. Was upgraded to a deluxe room. Rom decor was great - sustainable, use a lot of local crafts. Location is super great... easy walk to night market, Mekong River, temples and most attractions. All the people in the hotel were very service oriented and made my stay very welcomed and nice. All Went the extra mile to make my staycomfortabke and well fed. I would stay in the hotel again.

Lovely position in the heart of the cultural heritage. Charming and memorable.

Very nice hotel. Worth money. I like interior design. Bed is super comfy and staff were very nice and helpful.

Staff is nice & very friendly Good location because in Downtown

The hotel was classic and old school yet comfortable and warm made me feel like home. The location is very convenient to walk around. It’s right on the main road but once you in the hotel you can’t really hear anything from the street. If I were coming back I would stay at this hotel again. The staff are super nice and be able to recognize all the guests. But one downside before we left. We went over to the Sofitel to use the swimming pool we experienced an unusual rudeness. These people are the hotel manager’s guest. They are at their 20’s. My family were using the pool and my mom was sitting on a pool bench/bed under the canopy and we have our clothes and towels on the bed. So this group was taking a photo with so many post which was loud to disturb all the guests by the pool how do I know? Because everyone we’re looking at them. But that isn’t enough. Two of the photographers tried to find a great spot to take a picture of their friend so they came over to the area that we were sitting and has the audacity to sit on our bed/bench right next to my mom and on ours towels. My mother was giving them a look but that wouldn’t do anything to these clueless. If they were asking I wouldn’t say anything but they didn’t even bother to ask or even look. I mean yeah I got it you are the hotel manager’s guest but that kind of behavior was such a uneducated. Anyway this issue isn’t the issue you would meet every time we just got a bad luck. The overall hotel and staff were excellent.

Five stars for location, staff quality and friendliness, and overall because the price we paid for our room at 3 Nagas represented very good value for the standard of the hotel. On the negative side I found the bed much too soft, I hate having to stand in a slippery bath to take a shower, and the finishes were rather shabby in places (recognizing that upkeep is tough in an old converted property like this. The staff were wonderful throughout, however. Helpful, willing, flexible, and very pleasant indeed. The breakfast was excellent, and we dined once in the restaurant which has a very high standard of food at a fair price. I would be happy to stay here again on another trip to this delightful city

Five stars for location, staff quality and friendliness, and overall because the price we paid for our room at 3 Nagas represented very good value for the standard of the hotel.On the negative side I found the bed much too soft, I hate having to stand in a slippery bath to take a shower, and the finishes were rather shabby in places (recognizing that upkeep is tough in an old converted property like this.The staff were wonderful throughout, however. Helpful, willing, flexible, and very pleasant indeed. The breakfast was excellent, and we dined once in the restaurant which has a very high standard of food at a fair price.I would be happy to stay here again on another trip to this delightful city