Bra service

Great pool and wonderful staff

Nice pool, large room.

We had 2 deluxe rooms pool access. The pool access is great and is done at different levels so allows only 5 or so rooms can use that part of the pool. Some had only 2 rooms but a smaller area of the pool but still decent. The food was very nice and very affordable. Service was very good except for breakfast. The breakfast area is small for the size of the hotel. And we went in low season. We had to split up for one of the breakfast which was not great. Choice was good. In the area- about 10 minutes walk you have a small supermarket, a couple of massage places and a couple of restaurant. The massages came in handy as we had rain on the 2 days we were there. We tried the restaurant next door and it was good too. Cheaper than the hotel but the hotel is a bit more and very good quality. So either option is fine. They also have happy hour in the bar from 9pm for an hour. They provide a shuttle every day to go to Khao Lak centre and market at 4.15pm for 2 hours. On some days they have 2 shuttles with another at 2.15pm.

Property is tired and needs attention with maintenance Also very annoying when they scrub the algae of the pools during the day when busy with swimmers having to wade through floating algae this should be cleaned at night

My daughter and I had a wonderful stay. Staff are amazing. Super kind and eager to please.The resort is well kept and very clean.

staff were good, breakfast was good, hotel a bit dated, there is nothing within walking distance

The hotel is situated about a 7 minute taxi from the centre of Town (TB 300). Very quiet secluded area, but with 2 local bars/ restaurants within 500 meters. The hotel is fabulous with the biggest pool in Thailand! Nice bars and restaurant. This is a ‘no kids’ resort. Very pleasant experience.

This is nowhere near 5 star. Room lovely but everything else average. Priced way too high. No evening entertainment and everything finishes early. This needs to be made clear

The Haven is situated 5-10 mins from the main areas of Khao lak by taxi, and fronts a gorgeous stretch of quiet beach. The network of pools that runs through the property is extraordinarily beautiful, get a pool entry room if you can add you swim straight in from your room. Our room was large and well appointed, clean and comfortable. Although the staff are friendly, they are not trained to the level of a good resort. The buildings are well designed and pleasing. The only problem we had was with the food in the resort. Breakfasts were fine, but all meals were had at the Vongole restaurant and room service were truly awful. 2 minutes walk up the beach road leads to some shops, restaurants and amenities that are superior and far more reasonably priced than the hotel. Trip highlights were the pool and beach at the resort - best in area - and sunset drinks at La Flora in Bang Niang and the Golden Elephant restaurant on the strip in Khao lak central. Recommend the area and resort for a relaxing holiday, though there are some low key adventure day trips.

We had an amazing time at The Haven. They have everything available that you might need, and are very eco-aware (using glass water bottles rather than plastic, etc). Rooms are amazing and super comfortable, and the pools are amazing as well!!! Only con: service can be a little slow. We tried to order drinks at the swim up bar, but after 20+ minutes of sitting there unable to get an order in we left. You need a taxi or motorbike to get into town, so the area was nice and quiet.

Great swimming pool,beautiful beach and only adults

What an amazing stay ! Highly recommend! The staff are so friendly and very helpful, the food is brilliant and the cocktails go down way to easy.

This was our second visit to The Haven and it did not disappoint. What this resort offers is outstanding staff, an amazing swimming pool and a stunning Andaman Sea fronting location.

Clean and tidy, excellent staff, highly recommended

Location is great and staff are so friendly. Only problem we had was in our bathroom water was leaking from our roof in the bathroom so when you were in there doing your makeup or hair it would drip on you. I told the cleaner straight away a man come in and cleaned it up but that was it. It still dropped all the time

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June was a great teacher in cooking class Bambi was very helpful at front desk

June was a great teacher in cooking classBambi was very helpful at front desk

Pros: absolutely beautiful. The most beautiful views of pool/palm trees/ocean. The pool was good, the beach was clean, the sand was soft, and the ocean was crazy warm. Rooms were clean and comfortable. The bathroom in the oceanfront villa was beautiful. Included breakfast had a wide selection of Thai/western food. Cons: the bars are expensive (~$7/drink) although that's somewhat to be expected. The AC in the oceanfront villas was only ok. It kept it from getting hot, but it didn't get as cool as I would have liked. The restaurant is the biggest con. It's expensive, the food isn't very good, and service is crazy slow. Also, of the two times we ate at the restaurant they forgot one of our orders both times. ¯\_(ツ)_/¯ Fear not though, because a short walk up the road there's a much better and cheaper restaurant called The Andaman Restaurant. Also, a short walk south on the beach brings you to a cute restaurant with tables on the beach that is also better and cheaper. So the restaurant shouldn't dissuade you from staying here, just don't eat there.

Pros: absolutely beautiful. The most beautiful views of pool/palm trees/ocean. The pool was good, the beach was clean, the sand was soft, and the ocean was crazy warm. Rooms were clean and comfortable. The bathroom in the oceanfront villa was beautiful. Included breakfast had a wide selection of Thai/western food. Cons: the bars are expensive (~$7/drink) although thats somewhat to be expected. The AC in the oceanfront villas was only ok. It kept it from getting hot, but it didnt get as cool as I would have liked. The restaurant is the biggest con. Its expensive, the food isnt very good, and service is crazy slow. Also, of the two times we ate at the restaurant they forgot one of our orders both times. ¯\_(ツ)_/¯Fear not though, because a short walk up the road theres a much better and cheaper restaurant called The Andaman Restaurant. Also, a short walk south on the beach brings you to a cute restaurant with tables on the beach that is also better and cheaper. So the restaurant shouldnt dissuade you from staying here, just dont eat there.

Amazing stay staff and location was great will stay again

Amazing stay staff and location was great will stay again

The pool is the hotels best feature but didn’t seem to be as clean as last time . The food was nice but over priced at the hotel ,when you could walk down the road to small restaurants and pay half the price. It looked like everyone from the hotel was doing the same thing when it came to dinner. The pool and swim up bar are definitely the hotels best assets. Breakfast at the hotel was good with plenty of options. Service from staff was great always very helpful. On our last day check out was at 2 pm so we requested a later check out which they granted to 4 pm , since all flights to Australia are at 10.30 pm in the evening the hotel should look at giving late checks out so you aren’t sitting around in the heat for 2 hours . Although they do have a guest room to sit in after check out but it would be easier to just stay I. Your room . Over all the Haven is a lovely place to stay at the staff are wonderful this was our second visit to the Haven . The pool is the hotels best asset . Thanks to all the staff for a great holiday .

Staff are all nice and helpful, resort itself is nice. We booked the pool access and jacuzzi villa which was perfect; except many mosquito outside the jacuzzi area. We told the staff there are mosquito in our room and they sent mosquito spray to us immediately. Overall is good.

The staff are excellent, the room was huge and we absolutely loved the pool access room. It was heaven.

The Haven is Heaven. Although somewhat isolated this resort is about the magnificent pool and beautiful Andaman Sea fronting location. The beach is fabulous. The staff can't do enough for you. The rooms are spotless and the massive beds so comfortable.

Outstanding resort. High marks for all areas.

Outstanding resort. High marks for all areas.

Lovely clean beach. Nice poolarea. Friendly crew. Far away from city.

Very enjoyable stay. Property could use a little better maintenance

Lovely location and quiet beach. Great hotel and ataff