Rooms were lacking basic amenities (tissues, etc)

Not clean, poor breakfast, old tv models in room only spa is fine

Thai massages are very expensive and the service at the restaurant in the 4th floor isn't good.

The hotel is good however the staff and services is not good , i stayed three days during these day i requested extra billows but no response also the recipient staff is not helplful at all, however the hotel facilities is goodand also the rooms is fine

Stayed at the hotel for 2 nights in a big group occupying 4 junior suites and a standard room. The property needs a major upgrade. It is quite run down and 4 rooms had an issue of clogging in shower and water stink that no one was willing to solve. The bed and pillow are not for someone who has a neck , back or any other issue since it could be harmful. Only decent point is location. And access to nearby activities via chair lift.

It was the best hotel i ever visited #1

Good location and hote But need to improve staff quality Food expensive no restaurant out side hotel

Excellent stay good reception and restaurants are delicious food.. Mr.Sahil at breakfast restaurant was so helpful and kind .. thanks all

Amazing place

Its a great stay experience. The hotel is super clean and the staffs are kind and cooperative. The rooms are spacious and lively. The roller coaster attraction is nearby and its close tomother attractions. The hotel is also having free shuttle service for other activities and games located nearby. Breakfast is more than average. Choice of Indian food is limited in the restaurants.

good but too expensive

Great hotel with world class amenities. Food and breakfast was amazing. Especially, Mr. Resid in food and beverages dept. was very helpful and kind, looked after my whole family. The overall experience was just top notch.

It was the holiday and many guests there, the skiing is amazing. Very nice trip, will come again.

The hotel is excellent, and I recommend it. However, the front desk team deserves better training as there’s a lot to improve.

The hotel itself is excellent and exceeded my expectations. The staff, however, needs better training (front desk).

I took this vacation there mainly to ski and participate in the winter games, but there were none of them.

I’m not coming again, bad staff and dirty place

I stayed in this Hotel with my family. Everything was just perfect. I love this Hotel! Thanks a lot!

It was simply perfect. A remarkable experience

Hotel personnel is very friendly and doing all to make us enjoying our stay.

Service was very good and they gave us a free late check out which is very helpful as we were skiing. The breakfast area was a bit too busy I think with the current Covid situation, people don’t social distance at all....but apart from that our stay was very good!

Nice place with wonderful staff with major drawbacks: - Unbearably hot everywhere. Hard to sleep without the door open and harder to suit up for ski in the locker room without getting super sweaty. -The food has to be really worked on. -The restrooms in the ski floor always missed toilet paper and tissues.

Nice place with wonderful staff with major drawbacks:- Unbearably hot everywhere. Hard to sleep without the door open and harder to suit up for ski in the locker room without getting super sweaty.-The food has to be really worked on. -The restrooms in the ski floor always missed toilet paper and tissues.

The hotel is in a good condition and the infrastructure is comfortable. However, the reception employees are not well trained, speak in their own language (not Azeri or Russian but in the local language) which creates discomfort. More guidance, maybe a brochure would be good for guests to know what's going on.

The hotel is in a good condition and the infrastructure is comfortable. However, the reception employees are not well trained, speak in their own language (not Azeri or Russian but in the local language) which creates discomfort. More guidance, maybe a brochure would be good for guests to know what's going on.

Excellent location for skiing and other activities. Gorgeous views from all around the hotel. Room was quite large and comfortable. The hotel was fairly clean, but the tub/shower looked like it had not been washed before we arrived (luckily the room also contained a stand-alone shower). The gym and pool are both open to men and women at the same time which was great for our group and not always the case in this area. Dinner and breakfast buffets were tasty and convenient. The service was mixed. Some of the staff were extremely helpful, friendly, and willing to interact with all members of our group. Other members of staff would only address men to a point of absurdity (a female guest would ask a question, but the male staff member would give the answer or the item to the male guest). The hotel is right next door to two other hotels making it convenient to hop around or book rooms for large groups. Overall, I would stay here again.

Excellent location for skiing and other activities. Gorgeous views from all around the hotel. Room was quite large and comfortable. The hotel was fairly clean, but the tub/shower looked like it had not been washed before we arrived (luckily the room also contained a stand-alone shower). The gym and pool are both open to men and women at the same time which was great for our group and not always the case in this area. Dinner and breakfast buffets were tasty and convenient. The service was mixed. Some of the staff were extremely helpful, friendly, and willing to interact with all members of our group. Other members of staff would only address men to a point of absurdity (a female guest would ask a question, but the male staff member would give the answer or the item to the male guest).The hotel is right next door to two other hotels making it convenient to hop around or book rooms for large groups. Overall, I would stay here again.

For the winter holiday trip it is very recommended place I ever seen. Welldone Shahdag spa&resort hotel and its staff!

For the winter holiday trip it is very recommended place I ever seen.Welldone Shahdag spa&resort hotel and its staff!

Room was excellent, unfortunately they didnt clean my

Best location

Everything was perfect very recommended