The property was amazing clean people and staff where very pleasant and nice

Overall the resort is nice, the beach and the pool are amazing. Only the food not so many choices almost same food every day. And the service can be little bit better.

The location and amenities. It's the people that make it very special.

A group of 12 traveled with me from Louisiana thinking all inclusive. Well, unfortunately everything we wanted was limited and no alcoholic drinks we drink (Hennessy, vodka, etc) was included in all inclusive we had to pay $18 a cup for alcoholic beverages we drink. I don’t think it should have been that way. We were under the impression everything was included.

When we first arrived the storm had knocked the power out but eventually it came back on. In our room one light was not working. When we thought it was all inclusive for everything, it wasn’t. All inclusive was only for one side apparently and not for any club on resort. All top self liquor was not included in all in clubs I’ve package so if you want Tito’s, jack Daniel’s, etc you had to pay. There was this nice restaurant off the resort but ofc it wasn’t included in the package as well so you had to pay. The stay was nice and we had a great time but I guess it’s who you go with also. The only thing was there wasn’t a lot of activities and the side we was on was so dead not a lot of people until the week days came .

Worst service ever

Poor service: staff take too long to take your order and they don’t even take them correctly. I believe they need more training. Need to have a variety of food. Every thing was fried. A lot of junk food, nothing really healthy. They only offered fish once in my 5 nights. Kids didn’t like spicy food. Beach was awesome and pool’s view was wonderful. Room size and cleanliness was great.

Great location with a beautiful oceanview. We were pleasantly surprised with the all inclusive option since they had a main dining room, pizza place, lobby bar and poolside snack bar. Our room was clean and the AC very cold. It was quiet for 4th of July weekend, but we were happy that the pool and beach weren’t crowded. We would definitely stay there again.

Very friendly staff !! Beautiful view.

Hotel is old, one side is falling down. Rooms are clean. Beach is beautiful. Service, food and drinks not very good.

This was one of the most interesting beach resorts I’ve stayed in. The pros: the amazing beach with white sand and clear water, infinity pool and lap pool, good food at the buffet, the free kayaking, and some very friendly staff. The cons: the hotel is a little worn down, there isn’t a lot to do around the resort, the food at the beach bar isn’t great, and some of the folks on staff could be a little short — not rude but not friendly either. Pro/con: there was hardly anyone at this resort! At times it was great because it offered a lot of quiet and seclusion, but it also would have been nice to have more people to meet — since it was a solo trip for me. The larger resort next to it is also totally shut down, so it gives post apocalypse vibes too lol. Overall, this is a good, quiet resort with a great beach, however it’s showing its age and it’s evident that the area has seen better days.

Overall a very good experience. The staff was great and I felt that everyone from front desk to concierge to room attendants were exceptional. Food was also solid for an all inclusive resort. The rooms could use a bit of a touch up with fresh paint and new carpets. Pool and beach area are quiet and relaxing. For the first few days we really felt like we had our own private beach.

Beautiful

This place is FABULOUS! To anyone who's never been here before you are in for a spectacular experience. when we stepped on the property, It was more than we had ever expected and more. The beaches are phenomenal. Very white sands. The water is gorgeous, clear, and warm. And the pool is immaculate. The Jacuzzi is fabulous late night. They have kayaks and paddle boards available for use. And the food is extraordinary, delicious, so fresh and the chef will accommodate most special requests. Last but not least we have to mention the wonderful staff here at this resort. We were treated like Kings and Queens. I have traveled a lot and have never come across a friendlier, happier, most respectful and helpful staff. Everything and anything we needed was taken care of swiftly and we were always checked up on. We stayed 9 days but never wanted to leave. We are definitely coming back- soon gang, thanks to all of you: floyd, candera bernard angie bobbie kevin cadeisha keenan alicia alphanza marion raphael Love from Debbie And Karen

Stay Away: A Hotel from Hell If I could give this hotel zero stars, I would. My recent stay at Lighthouse Pointe at Grand Lucayan Resort was an absolute nightmare, and I wouldn't wish it upon my worst enemy. Let's start with the rooms. We booked three rooms for our group, and each one was a disaster in its own right. In the first room, we were greeted by a half-naked man who seemed just as surprised to see us as we were to see him. It was a clear violation of privacy and left us feeling incredibly uncomfortable. In the second room, the air conditioning and shower were both non-functional. We might as well have been sleeping in a sauna, and the bathroom experience was like standing under a faucet stuck on scalding hot, with no relief in sight. And as if that weren't enough, we encountered the same issues in another room. It was like playing a cruel game of musical chairs with our accommodations. But the pièce de résistance? A cockroach. Yes, you read that correctly. One of the rooms was infested with cockroaches, and despite multiple complaints to the cleaning staff, they left the unwelcome guest to roam freely throughout our entire stay. It was utterly disgusting and unacceptable. And let's not forget about the all-inclusive debacle. This hotel advertised itself as "all-inclusive," but in reality, there were only three sad excuses for meals available, each lacking any semblance of flavor. It was like eating cardboard with a side of disappointment.

In 3 nights we have 4 rooms , every thing is broken

Floyd and Moose made our trip. The whole staff was amazing! Definitely going back soon!

It was a beautiful facility, great staff and a much needed relaxed getaway. Also enjoyed meeting the friendly locals at the market.

Great hotel at the beach

It is a beautiful hotel.

The people that work there were the nicest ever!

Great service by all employees

The property was very good. They have adjacent buildings that were not open due to the hurricane back in 2019. Dining was limited.

Staff was very friendly. Food choices were good.

We read a lot of comments about this place. Some good some bad. We have been traveling around the world to different all inclusive places. If you are looking for a Las Vegas like hotel, this is not the place. If you are looking for a charming, relaxing place with friendly people and great beach and astonishing food pool this this the place! Amazing beach, superb pool and good rooms. But the PEOPLE is AMAZING! From reception to waves restaurant to security people. For sure we will comeback again and again!

very nice ocean view, pool, grounds. very quiet and relaxing. The staff was very helpful and friendly. We plan to return here later this year.

This “All inclusive” hotel is a waste of time and money. Same menu for the 4 days ! Mattresses quality terrible ! Air conditioning set to a specific temperature that can’t be change. Pastries from bakery “old” and the liquor terrible. Have of the hotel rooms still with signs of the storm ! Not recommended at all. Staff was nice at least and very friendly!

Overall ok Buffet choices needs to be different every day! Dinner buffet was exactly the same every night and breakfast choices were exactly the same every morning, not even a tray different day to day!

Very limited dining. For the all inclusive price we paid there wasn't any food choices. Pretty much same food choices every day all week long. Huge disappointment. No night life. The pool was beautiful, but the water was cold, so nobody was using it. Staff was friendly. The gym area was great.

Absolutely wonderful experience. Entire staff was friendly and courteous. Food was excellent. Area was quiet clean and safe I’ll go back next year

The worst feeling ever is asking the front desk person if my credit card information she photocopied is secured and she looks me dead in the eyes and says …. I didn’t copy your card … after watching her walk into the side room and watch her through the glass in the door photocopying my card !!!!!!! The trust was broken after that because why lie about it !!

The Grand Lucayan Bahamas's Resort was above my family expectations. Day 1 to Day 7 it was truly a gift to meet and learn all the hosts and the people of Freeport. With beautiful beaches to beautiful smiles. This blows away Nassau Area of Operation. You looking for quite yet adventure without so much westernized living then Freeport is the gem hidden away. Food awesome, resort room awesome, and the beach beautiful. It felt exclusive. Coming back with an extended family in a year.