When we arrived at the property after check in time, we were told our room was not ready yet. They were unable to say when it would be ready. After asking a few times and expressing our unhappiness, they brought us to Cristal for a complimentary lunch. Our room was ready shortly after that. The staff were very apologetic. We later ordered room service which took 70 minutes to arrive and most of it was soggy and not nice. Breakfast was varied with lots of different options.

all around excellent service and property in good shape.

overall, a pleasant experience upon arrival till check out. there were staff to help with the luggage upon arrival and during check out. we were promptly attended to during check-in. lobby and common areas were nicely furnished. room was spacious, clean and well-maintained. tv was working well with many channels available. room service operator was helpful and friendly. in-room dining food was prepared within reasonable time and was delicious. breakfast spread was great, plenty of choices and delicious as well. service staff were prompt to assist too. definitely worth the price tag. will stay again next time.

Service from staff and butlers. Don’t like because shops quite a distance.

This is one of my best hotel experiences and much appreciated of the hotel staff for their friendliness and hospitality. The gym and pool are always at best conditions

Love the hotel. The room was so comfortable. Breakfast spread was great. Love the ambience. It’s classy. quite worried cos the kids were noisy, but we didn’t feel like we were judged for that. They went all out to make us feel welcome. The staff were so nice and welcoming. We had our 3 young children with us. The staff were so kind to the 3 noisy children (all 3 under 6yo).

The atmosphere of the hotel is very calm and the staff are friendly . The pool is nice . The room is very nice and almost big . The bath is clean and nice. I recommend this hotel

The staff was accommodating and nice. Top tier service. Room was spacious and very comfy. Nearby mall and botanical garden. Our first time here and it was wonderful and amazing experience for us and the kids.

The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little. Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).

After a delayed check in, the experience only improved. Rooms were excellent. Butler service was quick and efficient. Breakfast and staff were amazing.

The staff is very courteous and helpful.

Staff were friendly and accommodating as always. The amenities just mind blowing

Good✨

Staff ability is the worst quality 5star hotel in KL.

Excellent

great, clean and tidy

Thank you for the room arrangement for our celebration. Access from the carpark to the hotel lobby is nice and easy. The lobby is filled with welcoming feeling and staff has been attentive to keep us in view on the check in. The room we booked is clean and spacious. Room service has been good. Staff has been responsive due to the wifi connection and resolved the connectivity. The Gym and swimming pool is easily accessible. Plastic has been used because of mineral waters.

Excellent. I love the complimentary butler service and the attentive staffs. Will definitely come back to stay.

Amazing staffs, the service was tip top and the staffs were so accommodating.the room we stayed has one of the best views, we really enjoyed our stay

Amazing staffs, the service was tip top and the staffs were so accommodating.the room we stayed has one of the best views, we really enjoyed our stay

Overall is good,except that they did not fulfill a arrangement they offer,We book the hotel to celebrate a birthday in advance,they offer to arrange a balloon and cake arrangement in the room prior to our arrival but dissapointed ,I need to call reception then only remember and bring in a slice of cake.

Overall is good,except that they did not fulfill a arrangement they offer,We book the hotel to celebrate a birthday in advance,they offer to arrange a balloon and cake arrangement in the room prior to our arrival but dissapointed ,I need to call reception then only remember and bring in a slice of cake.

I book the room for my son and family to celebrate his 37th birthday in advance,The hotel send a email to enquirewhether we have any special request After they know that it’s a birthday celebration ,they propose a birthday cake and balloon arrangement in the room upon our arrival,but disappointed when we arrived ,Only when we call them ,then they came with a piece of cake but no balloon decoration.Too bad for the kids.

I book the room for my son and family to celebrate his 37th birthday in advance, The hotel send a email to enquirewhether we have any special request After they know that it’s a birthday celebration ,they propose a birthday cake and balloon arrangement in the room upon our arrival,but disappointed when we arrived ,Only when we call them ,then they came with a piece of cake but no balloon decoration.Too bad for the kids.

Room dining need to improve

Room dining need to improve

The staff service and the amenities inside the hotel so completed just need improve the cooler of refrigerator

The staff service and the amenities inside the hotel so completed just need improve the cooler of refrigerator

The room was great. Service was good. Breakfast was disappointing. Food was disappointing. We had a good time but St Regis could have done a little bit better. Those little little touches that you expect from them, it wasn't there.

The room was great. Service was good. Breakfast was disappointing. Food was disappointing. We had a good time but St Regis could have done a little bit better. Those little little touches that you expect from them, it wasn't there.

We had a wonderful experience in the hotel; matter of fact it is one of the best hotels we have ever stayed in. The room was magnificent and the staff were all so attentive and friendly.

I stayed 1N for stacation. This hotel was pretty gorgeous and clean. Lobby, room, restaurant, everything was perfect and most of all staff was really friendly. I forgot the name of staff who helped me to check in, he was wearing grey suit and silver specs, especially I really appreciate to him. Highly recommend!!!