Great

Fun but noisy late into the night

Great stay. Extremely clean and service was awesome. Beautiful hotel

Very clean and updated hotel.

Nice hotel. Good location.

We have stayed here before, beautiful property and great location. One of the reasons we stay here is the rooftop bar. We were VERY disappointed with the lack of service and cleanliness this time around - such a shame. Plenty of staff, just absolutely no attention to clients and/or cleanliness.

It was amazing

It was a quick trip - 24 hours - staff were amazingly helpful - location is great!!!

The hotel room is average sized, extremely comfortable bedding which makes for a great night sleep. The pool area is really small, more or looks than function, and was overly crowded the entire time we were there. Wouldn’t have paid so much more for a hotel with a pool if I would have known it was not usable.

Beautiful hotel with shuttle available 24 hours.

Service was poor. We tried to have a drink at the rooftop bar. We were seated at two tables by the hostess; a server never appeared. Car Valet service took too long to get car (but they were quick to ask for a tip); Short handed. Would not stay again.

It was stated that the hotel was pet friendly but once arrive there were many inconveniences and dog park was very inconvenient to take.

Very nice hotel and was convenient to get to the stadium for a concert

Bed was comfortable but found a small bug in it (not a bedbug), our room key stopped working twice, arrived early and they allowed us to check in but the mobile key did not start working until 8:45pm, would not respond to the chat on the BONVOY app in a timely manner, top floor with the pool and lounge area was closed for a private event. It is a very nice hotel but there were a few annoyances on this particular trip.

There would be enough room around the pool to sit but the hotel uses the small amount oand restaurant tables instead of seats for pool users.f room fir $1000 cabanas

Decent location, cool rooftop pool but very small and no lounge chairs also limited pool hours.

Had an awesome roof top bar and small pool which was very fun complete with live music! Very exciting and entertaining

Great staff, beautiful hotel. Public spaces and roof-top lounge was wonderful!

The incredible service from Shiv and Will were a highlight! They made our trip memorable and fun. The room was super clean and we were greeted with kindness!

I don’t like the bathroom doors; unable to lock.

Absolutely phenomenal stay! Very courteous staff, super clean and stylish rooms!

Overall by far the worst experience I’ve ever had in my life and I’ve stayed at hundreds of hotels, usually Hilton. Out of all of the stays I’ve had elsewhere in multiple states including my hometown of Nashville I’ve never experienced anything like it. Worst stay.

We had a pleasant experience

great service!

Had a great time! Just wish the staff would’ve gone over the property details upon checkin. Obviously not a huge deal but just didn’t know much about what all was there at the hotel.

We stayed at the Westin a couple years ago and it was amazing. The location, comfort, view, and everything in between. This time location and comfort was still good, but i was very disappointed in our room, cleanliness, room service, and amenities. The room view was a parking lot and train track. There was stains on our sheets after one of the bed changes. The body wash was empty the entire time. We ordered room service for breakfast, and my omlet was very runny. One thing we wanted to do was was relax at the pool and catch some sun. Once we found the outdoor pool, it was so crowded we couldn't even get in or get a seat. For such a large hotel you would think there would be more room. All in all the service was ok, but the hotel could definitely use some help.

Great location

Nice hotel, good location, big rooms. Did not like that upon checkout we took the time to switch the charges to my husbands credit card instead of mine that the had on file. When we got home they had kept all charges on my cc. Front desk workers should be able to do this easily . Not good

Parking charge

The front desk team members were outstanding, as well as the valet team!!

Beautiful hotel. Excellent staff. Very easy to walk to Broadway but a bit uphill walking back

Love this property