Staff great food excellent health and safety doesnt exsit

good Hotel great staff, good prices

Positive:1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse.2- Coral Beach is good and view is cool3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted.2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments.3- milk in coffee machines was spoiled.4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there.6- TV channels are few and the image is not quiet clear.7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldnt fall a sleep.8- Cleanliness doesnt match 5 star level, the ventilation of W.C is poor.

Positive:1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse.2- Coral Beach is good and view is cool3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted.2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments.3- milk in coffee machines was spoiled.4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there.6- TV channels are few and the image is not quiet clear.7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep.8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.

Positive: 1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse. 2- Coral Beach is good and view is cool 3- evening shows for kids Negative/Require Improvement: 1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted. 2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments. 3- milk in coffee machines was spoiled. 4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training . Short staffing and seems they are overloaded (management failure) 5- The beach is not connected to the resort and this was not clear while booking until we get there. 6- TV channels are few and the image is not quiet clear. 7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep. 8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.

The hotel is rated as 5 star but it is 3-4 stars.I have been to this hotel in 2015 and prior to that in 2014 when it was proper 5 stars with all the swimming pools and five restaurants .There was now only one restaurant for all inclusive and later another one started functioning.The hotel is not five stars and I was quite disappointed as when I compared it to my previous stays it was not even comparable .So all those fives restaurants and few swimming pools are not correct as half of the resort /hotel is shut for repair.Staffs are not as friendly as they used to be and standards have slipped significantly .Quality of tourists are not five stars but people who should be staying at 3 stars hotel as the fire alarm was going off at least once s day as the guests were smoking indoors and the doors are left not shut and the beeping of the door not shut would go on and on.I have s bad experience in this hotel and I think will not stay there again for my sadness as I liked this resort.

Waist of your money, very bad service and terrible facilities

Waist of your money, very bad service and terrible facilities