Fantastic location, 5km out of Luang Prabang centre but the free shuttle service made it really easy! Very friendly staff, nothing was too much trouble and they arranged all of our trips for us. Would definitely stay here again!!!

Amazing hotel and staff!! i stayed there for 5nights and was really really with the room and the staffs.

One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.

One of the most beautiful hotels we have stayed in during our 40 years of travelling. There are rice fields and ponds in the hotel's area' lovely plantations and view. So quiet and tranquil. The hotel upgraded us and decorated our room due to our anniversary. They also welcomed us with cakes, fruits and flowers. The staff was helpful and their service was amazing.

Wonderful hotel and staff try their best even if they don’t always understand you.

Wonderful hotel and staff try their best even if they don’t always understand you.

E hotel is like 45m from the airport. The hotel is on the way to the falls.

E hotel is like 45m from the airport. The hotel is on the way to the falls.

Very spacious property although if you come in end of Jan or early Feb, local farmers might be burning their land to prepare for the next harvest and it could get smoggy, not the fault of the property though.

The environment is great. The room is wonderful. But, the hot water in shower room not working very well.

Far location from center. No Enough much hot water, not stable wifi condition. Staff also not correct and careful. I booked 2 rooms but they didn’t confirm how many rooms and gave me only one room at first. They charged transportation fee which we didn’t use. The worst was house keeping. They didn’t clean espresso coffee next day. I really disappointed this hotel and think nothing worse for 250usd/nigt. I really want to refund.

The property is very spacious. The grounds are impessive as are the rooms. The bed and pillows are luxerious, i only wish i had those pillows at home.

Excellent aside from accounting which cheated me by refusing cancellation of 2 days This seems to be endemic & fault of the management Will never stay with them or any of their group again unless no other option

Excellent aside from accounting which cheated meby refusing cancellation of 2 days This seems to be endemic & fault of the management Will never stay with them or any of their group againunless no other option

Room was spacious and comfortable. Amazing view out to the rice paddies and mountains. Pools were spacious and well kept. Service was a bit lacking at the poolside bar, but otherwise fine. Breakfast bar selection was somewhst limited but adequate for the price range. Resort is overall spacious without being gigantic and hits a nice balance.

I would highly recommend this hotel. The food was excellent, the staff was very helpful, our rooms were huge and there was plenty to keep children entertained. If I have the opportunity to return to Luang Prabang I would stay at the PULLMAN.

I would highly recommend this hotel. The food was excellent, the staff was very helpful, our rooms were huge and there was plenty to keep children entertained. If I have the opportunity to return to Luang Prabang I would stay at the PULLMAN.

A beautifully serene oasis outside the town with rice fields and mountain views. Extremely attentive, welcoming and accommodating staff. Shuttle service provided. Highly recommend this hotel.

A beautifully serene oasis outside the town with rice fields and mountain views. Extremely attentive, welcoming and accommodating staff. Shuttle service provided. Highly recommend this hotel.

Hot water is a problem It takes over 10 minutes to get hot water Water pressure in shower too low Room was not adequately heated especially when the temp are low Staff could not help raising it Overall good Food good Prices reasonable

Hot water is a problem It takes over 10 minutes to get hot waterWater pressure in shower too lowRoom was not adequately heated especially when the temp are lowStaff could not help raising itOverall goodFood goodPrices reasonable

We chose this hotel based on the great reviews and paucity of alternatives in the town. It's a nice enough property for conventions or large groups, but for us and the other couple we were traveling with, it was too far from town - despite available free shuttles. The dining room was expensive for Laos ($12 for a nice buffet breakfast ). The rooms are quite beautiful, but the light switches are tough to figure out - we never really did over a 4 night stay - and the storage is a little funky. The staff is vey friendly and helpful, especially Mr. Thoney and Mr. Mook, but we heard "2 for 1 massage" at the Spa (which is lovely and staffed by capable masseuses) only to find later that there was no such generic deal. The manager ended up giving us a 25% discount, but I paid more here than anywhere else in SE Asia even after the discount.

We chose this hotel based on the great reviews and paucity of alternatives in the town. Its a nice enough property for conventions or large groups, but for us and the other couple we were traveling with, it was too far from town - despite available free shuttles. The dining room was expensive for Laos ($12 for a nice buffet breakfast ). The rooms are quite beautiful, but the light switches are tough to figure out - we never really did over a 4 night stay - and the storage is a little funky. The staff is vey friendly and helpful, especially Mr. Thoney and Mr. Mook, but we heard 2 for 1 massage at the Spa (which is lovely and staffed by capable masseuses) only to find later that there was no such generic deal. The manager ended up giving us a 25% discount, but I paid more here than anywhere else in SE Asia even after the discount.

I love this hotel. Excellently rooms. Friendly staff.

I love this hotel. Excellently rooms. Friendly staff.

Beautiful setting. Willing staff but relatively low levels of comprehension. To be fair, this is Laos and anyway so much else at the hotel makes up for this.Breakfast and restaurant food are fine but nothing special. Room rates are very fair compared to equivalent hotels in town and I would be happy to pay +10-20% for enhanced breakfast offering and food at the restaurant.Not for you if being in town important but it’s an easy ride in and out and you get a serene environment you cannot get in town even at the smartest hotels at x2+ the price.

Our stay was most enjoyable with the amazing mountain view. The hotel staff where exceptional. My only one comment is the hotel transport into town needs to be more frequent.

The lush greenery of the compound is stunning and it's so peaceful and quiet.

The lush greenery of the compound is stunning and its so peaceful and quiet.

The team was absolutely fantastic, especially Hugo and Pheng. The property needs a bit of work when it comes to the AC. In general, we had a good stay but had some higher expectations from a 5 star, working at one.

It was good value for money. The room was nicely furnished and large. However, the details of a good 5 star hotel is not there. The air condition was not cold and were not fixable apparently, the pool was not properly cleaned with green moss, the room service closed at 10:30pm when the in-room menu says 1am. The shuttle is every 2 hrs and stops at 9pm which is quite early.

View and atmosphere were so nice. Service and staff were great. What to improve is cleanliness of swimming pool and breakfast taste.