unfortunately I can just put in 1500 characters, which is not enough to explain what happened, but in brief, you dont get what you ordered, you are not in the Third Bridge Camp as shown on fotos at hotels.com you are put in a camp outside Xakanaxa and you have no facility at all available like you would have at Third Bridge or Xakanaxa Camp Grounds. Its like you book a hotel in New York and you are put up in a hotel in New Jersey, a totally different area. We traveled to Third Bridge many times privately before and know it well, we just took a tour because we did not want to drive ourselves and expected some service! The Subcontractor hotels.com uses was dishonest and a lying person, subcontracted to another subcontractor who he also lyd to. We got drinking water for coffee or tea from the Delta and all the epuipment was shockingly dirty and a health risk. I tried to complain at Hotels.com through the complaint section, but did not work. I will take this further though the botswana tourist organisations as crooked tour operators should not guide tours. Be careful of the tour guide Wittness Rari at Maun!