Food at JW Kitchen was awesome

My most favorite place to stay in Kolkata every time I visit! The property is tastefully elegant in its decor, always clean, food is great, accommodations comfy, and the staff are par excellence in their service.

Gorgeous property. The room I got was fantastic. Dining options within the property was superb. Loved the Asian restaurant. Pool area was beautiful to hang out. Bit inconvenient to get to the main parts of the city.

All is good about the property, it is neat and clean with amazing gym facility with good trainers, food is amazing. It is vibrant with young energy.

I felt safe and the hospitality is incredible.

Awesome

Everybody was very friendly and knowledgeable . They treated my 7 month old baby Arya like she was an celebrity .Thankyou we had a wonderful stay

It was a very pleasant and relaxing stay at the JW Marriott Kolkata. Everything was amazing at the property, from the politeness and attentiveness of the staff, good vibes all around, large, open and quiet indulgences, luxurious and clean rooms, round the clock service from the staff. I would especially like to mention Ankita from the reception area for making my check-in and check-out experience seamless, Chetan for always checking up on me and my family during breakfast and dinner, Florence for always accommodating us to spend time at the JW lounge. All the staff were always polite and courteous. Only one point I felt where some attention is required. Kolkata being a warm and humid city, I was expecting the air conditioning in the property and the rooms to be cold and comfortable but it wasn't really so. I found it somehow manageable but not comfortable for a cozy good night's sleep.

Our kid enjoyed his stay! Staff like Alamgir made his breakfast buffets so much special! Loved the attention to detail and guest satisfaction

Very professional and all the staff were always friendly and extremely supportive. Everyone had a smile on their face when helping me out irrespective of how busy things got in general

The staff was friendly and efficient. Indrani was especially lovely and welcoming to us. We really appreciated her thoughtfulness and the welcome she gave us. There was an issue with a pickup from the city but the chief concierge Aman Shangari apologized for the mixup and sorted it all out. We appreciated his quick resolution of the situation.

Safe, calm place to stay, just a shame that the pool looks over the flyover. Staff very (maybe overly) attentive

The staff from all the different departments were very kind, courteous, helpful & pleasing. The best part of our stay was the staff. I would recommend this hotel to others based on that fact only.

Amazing hospitality, they went out of their way to make us feel special, we celebrated our daughters 10th birthday. They decorated the rooms, gave us cakes in the room and on breakfast. I have stayed in all the other 5star properties in Kolkata, and I must say JW Marriott has indeed stolen my heart. Will definitely stay here next time I am in Kolkata.

Service for front office was not amicable with customer.

A pleasant surprise to get a fabulous hotel at an economy hotel price. Superb service and courteous staff. Got a great driver for a private trip and airport ride. Location away from the tourist sites. A la carte offered, but buffet not superb.

Great location and easy to get to most places. Service was excellent.

Outstanding staff, service, and food!

The service was excellent from all staff especially mirinmoyee

Stayed here for 8 nights. Really good property (though the views arent much to write about but thats not really what the hotel is about). Great staff and service and the rooms are top notch. My only complaint if I have to have one is that the breakfast got a bit repetitive after a few days. Other 5 star hotels tend to have greater variety but the food was excellent either way

Great service and very clean

Fabulous

I had the worst experience. So i booked a room for a day for my dad’s birthday through expedia app, and i paid for 3 guest mom dad and my brother. And i paid additional charge for all meals and special deal which included spa worth 1000 and few more things. So when my family reached hotel for check in , they were asking money for 3rd guest meals when I already paid through expedia. I showed them everything, mailed them everything and that no terms n conditions were written as they were stating. They were just not listening at all and was like in expedia they show meals for 3 guest but we have different policies so you’ll have to pay this much amount of money for the 3rd guest meals. Though I literally paid extra for meals for all. Anyway When they asked for special deals they refused to give that as well and said we dont have such thing you’ll have to talk to our manager for that. They were being ridiculous. It literally spoiled my dad’s birthday. I wanted to give him a memorable stay so that he’d relax and have a great time. And just never going to book again here. Worst experience ever.

I had the worst experience. So i booked a room for a day for my dad’s birthday through expedia app, and i paid for 3 guest mom dad and my brother. And i paid additional charge for all meals and special deal which included spa worth 1000 and few more things.So when my family reached hotel for check in , they were asking money for 3rd guest meals when I already paid through expedia. I showed them everything, mailed them everything and that no terms n conditions were written as they were stating. They were just not listening at all and was like in expedia they show meals for 3 guest but we have different policies so you’ll have to pay this much amount of money for the 3rd guest meals. Though I literally paid extra for meals for all. AnywayWhen they asked for special deals they refused to give that as well and said we dont have such thing you’ll have to talk to our manager for that. They were being ridiculous. It literally spoiled my dad’s birthday. I wanted to give him a memorable stay so that he’d relax and have a great time. And just never going to book again here. Worst experience ever.

Excellent stay. Very clean and comfortable stay

Our stay at JW Marriott Kolkata was good overall. Housekeeping executive Tanmay was very efficient, and so was Angira at the reception. The executives at the coffee shop during breakfast were a bit lackadaisical, but pulled up their socks after complaining. Food was good, and had great variety.

Our stay at JW Marriott Kolkata was good overall. Housekeeping executive Tanmay was very efficient, and so was Angira at the reception.The executives at the coffee shop during breakfast were a bit lackadaisical, but pulled up their socks after complaining.Food was good, and had great variety.

Even though I specifically booked a non smoking suite, all they could offer was a smoking suite. So I had to downgrade to a regular room. The front office check in clerk downright lied about it saying I booked a smoking suite by mistake even though my reservation clearly stated non smoking.I would never recommend this hotel in future

Nice clean property

Excellent service

Living up to the expectation

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