Property was very clean and comfortable

Our stay at Comfort Inn & Suites in Merritt B.C. was good. Staff were good. Only real complaint was the air conditioning was noisy in our room. I was going to tell the staff next morning , but forgot when we left. My main complaint was Hotels .com. It was Friday August 30. I had my wife check on line and it appeared there were hardly any rooms left in Merritt. We were tired, travelled all day from Red Deer AB going to Vancouver, so I asked my wife to book it as it was getting later in the day. Turns out , I'm guessing it was only about 30% to 40% booked from what I could tell how full the parking lot was. Next day we went to Burnaby , did a short visit and turned around and headed back towards Alberta. It was late in the evening so we stopped in Merritt again. It was Saturday August 31 and the roads were busy. We stopped again at Comfort Inn & Suits and I thought we may not get a room as the parking lot was full. We did stop and the lady at the desk did fit us in, she was very pleasant and helpful. We did not book ahead this time, thus were billed directly from Comfort Inn & Suites. It was considerably cheaper than going through Hotels.com. In the future I will always check directly with the hotel first.

Very nice one night stay.

The front desk staff needs to be more courteous.

Nice and quiet. Great hotel.

Nice hotel with easy parking. Staff was very nice.

Nice place on the way from Banff to Vancouver while driving

Comfortable beds!

Just off the highway with gas stations and groceries nearby. Check in was quick and staff friendly and helpful. Room was clean, spacious and quiet. Bed very comfortable. Lots of parking. Free breakfast was good with many choices (Yogurts, oatmeal, cereal, eggs, sausage, bananas, pancakes, waffles, bagels, etc.). There is a restaurant right next door that has great food. Would definitely stay here again.

Was informed when checking in that they were overbooked therefore did not get the king room as requested and paid for which was disappointing, as presumably a price difference between it and the queen room provided. However was clean, comfortable, and air conditioned!

Quiet

Check-in was fast and easy, the room was lovely! The shower had someone else's hair in it so it could have used a bit more care during the previous clean up. The toilet would not flush properly which was unpleasant. But otherwise everything was great.

Love everything about this hotel. The staff are fabulous! Rooms are super comfortable and quiet.

Excellent staff and facility over all. Minor observations: carpet in room outdated and worn and toilet W-A-A-Y too low (for us more senior folks. Decent breakfast in great surroundings.

Convenient from hyway! But parking area was small

I was travelling with my dog. They gave me a room that was conveniently located for dog walks. They advised me about the best places to take my dog for a walk.

It’s very close to highway and easy to find. The check in is very fast and friendly. Breakfast is very good in continental style.

N/a

everything

Very nice Good breakfast Very clean Nice bedding Good view 4th floor

Room was big but many marks on the walls and the pool liner looked like it was pealing away, Painted. Okay stay for one night. This hotel could have a water slide to it as it’s big enough to make it fit. Breakfast was okay. Keep it simple but missing a lot of things. Quiet place being as it’s right off hwy. I thought it would way more busier.

Great place. Nice and clean beds.

Loved the large, newer got tub and swimming pool was a good size too. Breakfasts were tasty. Good location with lovely view. Staff were friendly. Stayed 2 nights.

Was thrown out of the Hotels.com app while trying to book a hotel. When went back in did not realize search had taken us to a hotel 45 miles backwards until I hit the reserve button… IMMEDIATELY called hotel, the chain of which we have stayed at before, to cancel they told us we had to call Hotels.com- who told us they had to contact hotel to try for an exception to refund - then the hotel was unresponsive to hotels.com… so we lost that money as we were not traveling back. HORRIBLE SERVICE given our past staying with this chain- NEVER AGAIN.

Staff was nice and helpful. Thanks

It was a motel room

This hotel was newly renovated and our room was great! The only issues were the fan on the heater/air conditioner would not shut off and it was noisy! Their toilet paper was not the best quality (softness) but it worked

The pool and hot tub water reeked like swamp water. The jets in the hot tub hardly worked and the first night the water was very hot ,almost to the point of not using it. Drinking lemon water in foyer was rancid.. couldn't drink it because of fowl smell.

This place is cool

Nothing unique

The staff here were friendly and very helpful. The breakfast was plentiful and had enough variety.

Good place to stay