Perfect location, view good trips offered, nice and friendly staf.

During our trip through Namibie we stayed in 7 different locations and placed and this was the worst. In turned out that this place has three different locations. The first one is a kind of camp area, the second one is located in the valley and the third one is up in the hills. It is and was not clear what we booked and given the price (on average this location was twice as expensive in comparison with our other locations) we assumes that we would end up in the lodges up on the hill. However we ended up in the valley where the lodges are outdated and dark. From a value of money point of view this location is way too expensive. The staff is friendly and the diner (mainly the main-course) was not good. The area is nice but as this was our last night in Namibia the scenery was not that spectacular in comparison with other sites we had seen. So in comparison with the other locations and the price paid this location received the lowest score from us.

This place could be amazing. Great location, great view from the tent/lodge and great possibilities to explore the surroundings. The hikes are amazing to do. You get really close to the monkeys, dik diks and other animals. It's not very expensive so maybe my expectations should have been lower. To be honest: this is a very very weird place. Staff just cannot properly communicate. Not at the checkin, not at the restaurant and certainly not the rude ladies at the entrance gate (incredibly moody...they should be let go. They gave us the most unwelcoming feeling of our entire trip). I'm not sure they understand you properly, but their way of answering questions is beyond belief. It's mostly one or two words (and mostly with a no in there). They don't explain who things work at the place (e.g. that dinner is included in the rate). There's no flexibility regarding excursions. Even if you want to pay extra when you want to go a different time. It's a no. They never think in solutions. It's just unheard of. Also people that were not staying at the lodge but wanted to drink or eat something were answered in a very rude way. I occasionally confronted the staff and reminded them that smiling is a good thing. At that time they actually laughed and this was a beautiful thing to see. This could change the whole experience. I really hopre they realize that hospitality is key to making this place a success.

Make sure you know whether you want to do the Plateau tour (which they dont offer or even tell you about and has to be booked directly with NWR - and has lots of great wildlife) or whether you want to tour around their conservancy (where, introduced, habituated White Rhino sightings are almost guaranteed). If youre there for two days, you can obviously do both.

Make sure you know whether you want to do the Plateau tour (which they don't offer or even tell you about and has to be booked directly with NWR - and has lots of great wildlife) or whether you want to tour around their conservancy (where, introduced, habituated White Rhino sightings are almost guaranteed). If you're there for two days, you can obviously do both.

Basic accommodation & average meals.

Basic accommodation & average meals.

I made two nice hiking tours, one with a guide to the plateau and one alone in the valley. The staff was very friendly and competent.

The room that I booked online seemed superior from what the lodge staff gave me on arrival but I didn't mind. It was basic chalet but fitted in with the surroundings, it was clean and beds were very comfortable. The views are amazing. The food they served us was out of this world! Well presented, well served and tasty! In the middle of wilderness! With great views! And great wine! We had a problem with a car and the staff were amazing! They all tried to help and with success. Unforgettable!

The room that I booked online seemed superior from what the lodge staff gave me on arrival but I didnt mind. It was basic chalet but fitted in with the surroundings, it was clean and beds were very comfortable. The views are amazing.The food they served us was out of this world! Well presented, well served and tasty! In the middle of wilderness! With great views! And great wine!We had a problem with a car and the staff were amazing! They all tried to help and with success. Unforgettable!