The property and the concept is super nice .needed repairs and mire cleaning as a reult of the unpaved roads covered with gray rock. Construction daily but not a real problem. All staff encountered really noce. unpaved geounds. Shoes continually

Looking forward to my next visit

The biggest disappointment was the false advertising. The photos and description made it sound like it was on a beach or close to a beach and the photos gave the impression that the rooms had some sort of scenic view. Which all did not happen. The beach is a 15 minute boat ride, the room looked out to construction sites and swaps, and the entire area around the property was under construction. We tried to upgrade and were ready to pay money to have a better room, and the staff made it clear that wasn’t an option. They offered us the same room on a different street which has the same view. The staff was stuck up, not accommodating and honestly just dry. Definitely not the Belizean culture. The common areas were basic, the gym was 1/3 of the size of the photos, and the pool did not have a view as it looked. So basically lots of false advertising. We couldn’t cancel so booked a different hotel with a beach front casita and it was just what we flew across countries to get to. With that said, the beach club was a 10/10 and did not feel at all related to the experience we got at the hotel. If they offered the beach club as a separate fee, I would go back just for that.

The front desk never answered the phones when I needed assistance. It’s about a 15 minute walk from my room to the lobby and even while waiting inside they never answered phones. At one point I got Locked out of my room and it took over 30 minutes to get help. One of the managers at check in told me he would make sure I had Transportation and he was gone an hour later and they told me that wasn’t an option for me any longer. I was Super u happy with the service although the property was nice

I was expecting to experience a nice time and leisurely visit near the water but boy is this far from the truth. To begin, the lack of air conditioning where we stayed destroyed any enjoyment of relaxation possible. There are literally no windows that completely close in the unit. They are made of wood with multiple panels. There is always air coming in from the outside. A lot of them are broken. You can't leave the bathroom door or the shower door open without the heat pouring into the room so if you forget, it's all over. The heat doesn't dissipate. It's miserable. The air conditioning works but definitely not enough. All of the rooms are like this. There is no glass or insolation to keep the heat out and the cool in. Awful, awful design flaw. When we got in the room the safe didn't work, the TV was glitchy with the cable provided, the water pressure was off, the lamp was broken and had an exposed wire hanging off of it where the bulb connects. You are not close to anything good. It's like a prison and the only way to get out of it is to spend more money and waste more time. It was the worst experience I have ever had in a hotel. Also there are mosquitos galore inside the check in area and about the property as it is located on the swamp side of San Pedro. Their private beach is infested with sea lice so that is completely unenjoyable. The beach chairs are broken. The property is a dump. They won't refund for early checkout. Do not stay here. You will regret it!

The cottage eooms and the Victorian style guest house.

I enjoyed staying at this property and I will say the staff and food was great. Some inconsistency when it came to service and quality of food but I have to give a big thank you to Miguel ( server at Shaken) who was great, very attentive and gave good recommendations for breakfast. For dinner menu, I highly recommend the cevice. BRING BUG SPRAY. I got bit so many times at the resort by the pool mainly and the flies love to come around when you get your food. It was definitely a downside of my stay and I am not sure they are doing anything about it. There was spray avail at the bar but by then it was too late in my case. I have to note the private beach is 15 min away via boat. Nice but water is not deep enough to swim. Ceviche there is not as great but drinks and other food is great. Also, it was hard to stay in a room with NO full length mirrors...my friend's room did not have one either, so I guess that's a thing as well.

Amazing service, private beach. Very safe!