Nice clean modern hotel and a very very good breakfast. Beds to our taste, firm snd with selecrion of pillows.

Surprisingly nice hotel near the airport, still in the city. Service at restaurant and bar a little slow, reception extremely attentive

The property was good but the Area was run down & very limited thing to do

Clean room, nice restaurant. Central location .

Nice modern rooms in a central location

The hotel was nicer than most chains I've stayed in. Right next to a shopping mall, so parking is available and there are numerous shops and things to do. The cost of breakfast is exorbitant, but there are quite a few cafés/boulangeries in the area that deliciously solve that particular problem. Overall, would recommed.

Central, clean and convenient.

Good hotel. The breakfast was pratically the same every day and some items missing from day to day (serving spoons, fruit...). Nice staff and decentbproperty. Fitness room rudimentary and without natural light.

The room didnt smell nice at all... and it was not possible to open the window to ventilate...

good breakfast, good location, close to airport

Great hotel. was upgraded to a suite. very good breakfast and nice staff. have no bed thing. its just up of the mall can park in the mall. good price.\Charloei itself is not the nicest city but if you are there this is the place to stay

The sewer was clogged, and water was dropping to the floor under the sink. The shower sewer was also clogged and water stayed and did not go away.

Had a fantastic stay in Novotel Charleroi, bright and spacious rooms with great showers. Bed was very comfortable. Only issue I had was the speed of check in with only one member of staff working and a queue of 6/7 guests, not a big issue overall. Fantastic stay.

The city was unsafe and very dirty large groups of young males were prevalent in the city and made me feel unsafe no transport access and and the city is being rebuilt NO secure parking

We paid for a superior double room but did not get as shown in the photos for that exact room - only one chair and no recliner, no work desk, just a small table. When we arrived it was not immediately obvious where the car park was - hubby went up to find out where - wasn’t tokd everything. Was told B6 parking spot - when we drove in there was only 2 left and both were disabled parks. We drove into one till we found out more info. The guy at reception was not friendly with his response - said we could park anywhere - he could’ve said that at the start! Unfortunately this parking is for Novotel and anyone else, so it took ages to drive around looking for an empty space! We had a coffee maker but paper cups to put it in - really???? So we used the bigger and better bathroom cups. Come on Novotel - how hard is it to supply a good coffee cup? Bed comfort was so so, shower was good, bathroom very nice, shopping centre in same building a bonus. Doubt that we’d book this hotel again, let alone come to this boring town.

Very nice hotel, comfortable and quiet.

Perfect location in between traveling with the shopping mall attached to the hotel and lots of dining options around the area

Ideal hotel to visit Charleroi. Great service, very friendly staff, clean and comfortabel room (familyroom with two children) and a nice breakfast. I recommend this hotel! We had a great visit!

Helt greit overnattingssted

The room was spacious and well laid out, breakfast was very good, I enjoyed boiling my own eggs. The staff were helpful. Parking was easy.

Great hotel

Very modern clean hotel

Nice staff

Hotel itself lovely. Our room had a toilet cubicle which was open at the top and bottom of the door when you shut it- not for the squeamish! Great shower, comfortable bed. Very nice, friendly staff. Complimentary drinks on the outdoor terrace was nice. Charleroi looks to be a former heavy industry town fallen on hard times. A lot of the environs of the central station and ‘river front’ are in the process of development and currently are building sites. The plaza in front of the hotel was fine.

Centrally placed hotel with good access to parking in an underground parking lot. The environment in the hotel are fine and invitable, but not accessable for people with just a slight physical disability, f.x, acces around the furnitures in the lobby, access to the toilet and bath in the rooms - much too narrow. Having allergy, there are some detergents (probably from the cleaning) that trickered attacks, probably from the carpets which were very dusty. I don't know if this questionnaire regards the restaurant, but in that case: very long waiting hours, food okay, but not gourmet. Breakfast the coffee machines were not functional two out of four mornings and the hot meals were not hot. All in all - the environments were fine, but the contents were not recommendable. Sorry, because your city needs some good recommendations.

It is unacceptable to have a phone call at 3 am and wake up all of us while in sleep.

Had a problem with the booking and was resolved very quickly. Great central location

The room was very clean and quiet and the bed was very comfortable.

I really enjoyed my stay at the hotel and the service was fantastic.I will certainly come back again.

I really enjoyed my stay at the hotel and the service was fantastic. I will certainly come back again.

Good hotel

Good hotel