Right from check-in, staff were friendly and helpful. Riley took on my query about payment resolving the issue and satisfactorily explained the discrepancy between my app and his system. He took our bags to our room and ensured all was well. This excellent customer service by all staff members continued throughout our two night stay. A particular shout out to the smiley singing lady who made up our room. The room was clean and comfortable, nice big shower and good facilities. We would stay again.

The check in process was a little unclear for me as the website didn't say much, I arrived during dinner service and it was a tad strange lugging myself and my bags through the restaurant as I didn't really know where to go but after guidance from the staff I checked in at the bar, there is a separate entrance/exit to use once checked in which made it easier for daily use rather than going through the busy restaurant all the time. All of the staff were very friendly and helpful and my room and ensuite were bigger than I had expected. The bed was a good size with lovely pillows and fluffy duvet, it felt like home. I liked the room facilities such as the coffee pod machine, much nicer than sachets of cheap coffee in the morning and the hairdryer was good too. My room was very clean upon arrival and refreshed daily. The TV actually had a good choice of channels which all worked unlike some places. The bathroom was a great size with a powerful shower, good sized shower not a tiny box shower like you might expect from a hotel and it had nice large fluffy towels. I felt very comfortable and it was like a home from home for a few days. I was apprehensive about being above the busy wild west restaurant with loud music but you don't hear a thing, it was very peaceful which was great. This was the most comfortable hotel stay I've had in a while and I'd definitely return.

Clean, spacious rooms with modern en suite. Tea making facilities and toiletries provided. Third time we have stayed here. Staff are always lovely. Choice of tasty breakfasts included. Definitely recommend.

Lovely themed place, we did an evening event on the Spa Valley Railway and wS 2 minutes walk, no worries about parking. Food was great both meals in restaurant and breakfast. If you suffer with being hot, suggest you use the supplied fan

Staff who looked after us were extremely good and helpful would stay here again.

Very clean, great breakfast.

Great room with much attention to both themed and domestic detail. Very friendly staff. Breakfast was very good value too.

It’s very quirky and the theme is continuous. The rooms and bathroom are very comfortable and clean. Parking is easy & free for hotel guests. Every single member of staff we spoke to, whether bar, waiting staff, Manager and the cleaning ladies were absolutely lovely and very friendly. We really enjoyed our stay here and will definitely stay again. The included breakfast is delicious too!

Unexpectedly brilliant! First and foremost the service from all staff was superb. We ended up having dinner there which we hadn’t planned to do and it was good American style food! Breakfast was lovely. Room was great - plenty of room, coffee machine, good shower and immaculately clean. Brilliant theming throughout the bar and hotel. Two things to be aware of - the rooms are above the bar so you can here the music but that goes off at 11 so that was no problem for us as we were out, and the bed was a standard double which may be an issue for some. Overall a resounding 10/10 .

Wow, the rooms where amazing. The decor was fantastic. Tied in with the cowboy theme. Equipped with everything for your stay. Beds were so comfy. Bathroom sower was excellent . So clean. Absolutely loved our stay

Nice room, tidy and clean. Bathroom a little dated but ok. Restaurant a little quirky and the theme a little over the top for me. Food ok. Breakfast was generous with Dolly Parton being played a little loud :)

So much fun! Lovely rooms and great facilities.

Former railway station building

Fun , quirky hotel with great staff. Very accommodating and helpful. Lovely room with all amenities and free parking.

Our room was clean, comfortable and had all we needed in it. Staff were efficient and friendly. Really enjoyed our stay overnight at this hotel. The food in the restaurant was freat. Cannot fault this hotel. Had a car park too.

Leo and his team were brilliant, welcoming and hard working clearly doing long hours but always had time for his guests. Thankyou

The decor of pub is stunning and the staff very attentive,also the breakfast very good and plenty choices. Cross the road is woods with footpaths where i had a good walk is also a garden centre near by where i found beautiful gifts.exellent weekend trip for me.❤

A little understaffed but the staff worked hard and did their best. The restaurant was good and the rooms were clean and comfortable. Good value for money.

excellent reception by a member of staff and room was very good

We had a fantastic stay. Our introduction to the UK was rough as part of our luggage did not arrive for 2 days. The staff were so supportive and accomodating. Our room was cozy and the western theme was charming. Easy walking to the Pantiles and a huge grocery store right behind the property. We loved sitting on the back patio sipping beer.

It was okay, but not exceptional.

The cleanliness of the room was excellent but unfortunately spoiled when I was unable to use the wash basin due to the plug being faulty for two days. My first meal on this occasion was served completely cold and had to be changed,an unusual event for S & W in past experience. All staff very helpful and friendly

Great! Friendly, helpful staff. Breakfast was delicious! Comfortable, clean room. Quality tea bags in room too, perfect! Ideal for a short stay, as we were attending a family wedding nearby. Thank you and well S & W!

Location in easy stroll to town centre

My Partner and I stayed at Smith and Western for a Bank Holiday weekend to attend a friends wedding. We had such an amazing time. The hotel had so much character, the staff were so helpful and friendly, the food and drinks were fantastic, Not to mention the country and western music that played in the background gave a nice relaxed vibe and added to the over Character of the place. We are definitely converted to Country Music now lol. And we would definitely stay there again. Highly recommended.

Great location to explore Tunbridge Wells, bar and restaurant excellent too.

Close to the Forum and Pantiles. Wish there was a lift/elevator. Unique place and dining was great.

Close to the Forum and Pantiles. Wish there was a lift/elevator. Unique place and dining was great.

Visited with friends. Staff were very friendly and helpful. Hotel rooms were country and western themed. Very clean with nice touches throughout, and a comfortable double bed. Quirky seating and decor throughout restaurant and bar. Food was fabulous and the atmosphere great! Definitely going to return.....loved it!!!!

Visited with friends. Staff were very friendly and helpful. Hotel rooms were country and western themed. Very clean with nice touches throughout, and a comfortable double bed. Quirky seating and decor throughout restaurant and bar. Food was fabulous and the atmosphere great! Definitely going to return.....loved it!!!!

All of the staff were very helpful , the menu would not please everyone but what was on offer was cooked to order so you get what you want.

Check in was very informal, asked about discounted rates at the restaurant and the guy didn’t know, told me I’d have to go speak to someone else…. ate elsewhere in the end. Room was FREEZING cold on arrival. The wall heater fuse was locked out and had to heat the room with 2 electric heaters. Great, so the option to keep the room warm is either a noisy fan heater, or a radiant heater brighter then the sun…. Both great for a good night sleep! Room seemed clean enough and no issue with noise from the restaurant, bed was comfy. Walls must be paper thin though, could hear every word from the cackling dolphin in the room opposite. Location is good for the town. The breakfast was also good but beware that it’s only served from when the restaurant opens (9 I think?) so not much use if on business. Expensive for what it is at over a hundred pound per night and primarily is a restaurant with a few rooms available.