Very nice hotel. I will come again

very good staff service!

Stunning rooms and service. Dinner at Altitude was excellent. Room was spacious and no detail overlooked. I look forward to coming back!

Hotel has a bridge to the Pavilion Mall which is so convenient when rain was pouring.

Amazing place

This is a fine truly five star hotel. The breakfast on the roof restaurant was excellent. The service of staff is top notch. The spa was relaxing and moderately priced. The hotel has a walkway to the mall across the street with excellent shopping and dining choices. The only bad experience is that the room takes a long time to cool down if the air conditioner is shut down due to vacancy. I would definitely book this hotel again.

Beautiful!

My experience was not very good, the weather is hot, we are at 32 to 33 degrees, the elevators do not have air conditioning, there are 32 floors to enter the Lobby, when there are several in elevators you are sweating, the Gym is very small, literally it is 30 meters , I went to the SPA to use the facilities such as Sauna and not there for guests, only if you take a massage and they do not have a steam room, only one in the same massage room that is not professional, the guests do not have SPA Facilities, yes there massage, the Gym is not feasible, the heat in the lobby is 30 degrees, I am surprised that the Brand allows them to have a Hotel that does not meet the standards. If you are demanding and you like a good Gym and a SPA, this is not the Hotel, if you want to sweat in the elevator, the same thing.

The Banyan Tree is a great option for anyone travelling to KL on holiday, due to its convenient location. The rooms are spacious and very comfortable. Vertigo Bar is a must for a sunset cocktail and the staff are so attentive. The only slight negative is breakfast which is confused (waiters getting orders muddled) and it’s not particularly appetising, although if you like pastries you won’t be disappointed!

It was a luxurious experience, the service was out of this world and the entire property just felt really safe with a super nice view from the room. The breakfast and food were pretty good as well and it was definitely worth the price for the stay if you are looking for something more luxurious. The room was very spacious together with the toilet and there was even a toto washlet toilet bowl!

Customer service was excellent

All the staff at the hotel are super nice and kind, the lady at the front desk of the roof top always find us table even when the place was full, the concierge people also very helpfull

Excellent stay. Service was spot on and room comfort/amenities perfect. Everything about the stay was positive. Although one of the pricier properties in KL, the exclusive feel of this hotel justifies the little extra. I would rate as nearly as good as EQ.

Great location!

A nice hotel, but not necessarily worth the extra cost compared to other options in central KL. We liked the building and our room (spacious, great views), the complimentary aromatherapy set, and the staff were great too. However, the breakfast was somewhat disappointing - both in variety and taste. We had better in a hotel in Chinatown for half the price. Also, while Vertigo does have the views, the cocktails are just not great - again, the cocktail bars in Chinatown offer better and more creative drinks.

We are fully satisfied with location, room condition, staffs kindness and their hospitality. And the breakfast is delicious too.

The best of the best! Bayan tree never fail to impress!

Like the hotel ambient, spacious room and room layout, spa, good breakfast, friendly and helpful staff serving breakfast, covered link to the mall. Dislike the scent of the toiletries.

All of the staff at the hotel were amazing.

I liked the view and overall the facility, I really did not like the experience at Vertigo bar. The staff was particulary rude. Also, after we reported it at the reception, nothing happened.

We love this property, it’s so comfortable with excellent services as well as walking distance to the pavilion for shopping, cafe and restaurants.

Excellent hotel with excellent service. Would definitely return!

Very nice hotel with convenient access to Pavillion Mall. The staff were friendly and helpful. Breakfast is excellent and the atmosphere was perfect.

The hospitality here is first class. Upon arrival, the staff was very friendly and offered so many recommendations for places to eat and shop. We love our hotel room where the views were simply breathtaking. Especially the rooftop bar. Food was amazing and we absolutely loved their breakfast. Special shout out to our friend Adha who made our stay so memorable with his hospitality and recommendations.

Great hotel to relax and unwind. The ambience of the hotel is amazing and the staff so helpful. Had a great stay and really enjoyed the spa facilities and the excellent restaurant and bars. The views from the Vertigo bar are the cherry on top. The Retreat room is a really treat with lots of great touches and a epic shower room.

Exclusive and not crowded

Faultless

10/10 nothing to be picked on! Very nice hotel and super accessible

10/10 nothing to be picked on! Very nice hotel and super accessible

It's a very nice and comfortable experience in Banyan Tree. Especially the quality of the bed and pillow. I had my best sleep for the night. I was impressed with the toilet, spent my sweet time experimenting the buttons. The bath tub is of high quality and it's big enough for 2. The hotel is very thoughtful to prepare all amenities which you possibly needed for the stay. Eg: I needed bath bombs, they have bath powder ready beside the bath tub. The morning breakfast was awesome too. However, the downside was the Vertigo Bar. The service was not as good. Made a reservation but they did not let me take the good spot. There were tables which was empty and I requested for the seat. They said they will have to sort out the customers before deciding if we could take the spot. And they never came back to me. And that table was still empty when I left. Service was slow as well. Ordered satay and it came after 30 min or more. Never going back Vertigo. But overall it's a very positive experience and would definitely go back again for the stay.

The service was amazing and the staff was very efficient, helpful and friendly. The amenities was good and very well stocked.

The service was amazing and the staff was very efficient, helpful and friendly. The amenities was good and very well stocked.