It was 35 degrees Celsius in the room and it didn't have air conditioning. We asked if we could rent or borrow a fan and they said they didn't have one. We didn't sleep at all that night even though the window was wide open. The room was very clean though and breakfast was okay. We had booked 2 nights but stayed only that one night because we couldn't sleep. We weren't able to get our money back so we ended up paying for one night at a different hotel with air conditioning. To be fair the hotel would probably be an okay one if it weren't for the extremely hot weather during our visit.

No a/c, full of bugs, I asked for a change of room because I killed at least 1 cockroach and 2 spiders. The next day, I decided to sleep in, I traveled with my 9 yr old daughter and placed a "do NOT disturbe sign on the door". We had jet lag. However Jazmin from the front desk knocked on my door and asked me to leave the Hotel that check out was at 11am and it was 1pm But I explained to her I paid in advance via expedia for two days!!!!! She says "wake up and come to front desk", (no one spoke good english) So I immediately dressed up and show her with my phone with everything paid. And she said, "oh is because our system is not working and I couldn't see who was inside" SO NOT professional!! she mentioned she did not know we had a change of room either. Although Teresa & Mike were very nice. I would not ever recommend this hotel. If you are planning to go to Europa park. Taxi will cost you $26 euros each way. You will be better staying at the other hotels promoted in expedia, they are walking distance!

No a/c, full of bugs, I asked for a change of room because I killed at least 1 cockroach and 2 spiders. The next day, I decided to sleep in, I traveled with my 9 yr old daughter and placed a do NOT disturbe sign on the door. We had jet lag. However Jazmin from the front desk knocked on my door and asked me to leave the Hotel that check out was at 11am and it was 1pm But I explained to her I paid in advance via expedia for two days!!!!! She says wake up and come to front desk, (no one spoke good english) So I immediately dressed up and show her with my phone with everything paid. And she said, oh is because our system is not working and I couldnt see who was inside SO NOT professional!! she mentioned she did not know we had a change of room either.Although Teresa & Mike were very nice. I would not ever recommend this hotel.If you are planning to go to Europa park. Taxi will cost you $26 euros each way. You will be better staying at the other hotels promoted in expedia, they are walking distance!