Love it, very nice and excellent staff

For my wife and I, this Hotel is a great discovery in San Cristobal de las Casas. It is a house that was transformed into a Hotel only in 2019 and then had to close due to the pandemic. . . It is a magnificent European-style house with only 11 rooms. It could very well be classified as a Boutique Hotel. The location is very close to the main square and its surroundings (La Merced neighborhood). When we return to Chiapas, to San Cristobal this will be our first option because it is a place that invites you not to leave it, or to always return.

Loved loved this property! Staff is nice and helpful hotel is clean and lovely. 10 out of 10 .

Even more beautiful than the online photos. We loved our stay here.

Everything was very nice

We really got lucky finding this property. This is one of the prettiest places we've stayed. Everyone was super nice and helpful. It had everything we needed and more. Highly recommend!

It is beautiful and great service

Very nice hotel in the center of San Cristobal (5 minutes from main walking streets and square). Colonial style house, with clean and recently renewed rooms. The staff was friendly and helpful. Definitely recommended.

This was a charming hotel in the traditional style a few blocks from the main dining and shopping area. The staff was fantastic and the hotel was beautiful. They need to take a planer to some of the doors though because they were difficult to open and shut. The hotel West charming and I will return.

Nice hotel, great location but personnel doesn't provide you with right instructions for the tours, also it's super humid and rooms don't have AC units so make sure you ask for an electrical fan to make yourself a lit comfortable.

Staff was great. Property was awesome. Potable water in the hotel. San Cris is a great destination.

This property was comfortable and the staff are SO friendly and helpful. I felt safe and relaxed while there. The downsides: the room I was in got basically zero wifi, and effectively had no windows (a clerestory up top let in a little light but no air), which I find to be a bummer. The upsides: I got incredibly ill while I was staying here (NOT related to the hotel) and I was so well cared for and looked after by everyone, especially the young man who staff s the front desk overnight. I *wish* I had been well enough to take advantage of all the help this team was willing to provide in terms of finding things to do and getting out of town to see the sights. Next time!

The staff was incredibly helpful and always very nice to assist us with anything. The hotel is beautiful and the grounds are calming.

Clean and cozy

The hotel had such a wonderful Spanish colonial feel including even the furniture, atmosphere, and architecture…. The staff were very friendly and helpful…. I scheduled several tours and rides from the front desk…. They primarily spoke Spanish, but when I showed them the Google translate app, they immediately downloaded it, and were always ready to converse with me when I had a question….Very close to the center if that’s where you want to be…..

5/5 stars, property, restaurant - well done, our pleasure to stay with you

The property was beautiful and staff was so kind attentive and helpful

Beautiful property with a lovely climate! Very nice and helpful staff. Tasty breakfasts :) thank you for a great stay!

Fantastic boutique hotel with an incredible manager , Ana who made our stay wonderful in every way. Only place I would ever stay in San Cristobal

Beautiful, clean, comfortable, and room with old world decor and details, in a beautiful, secure building. There is a nice garden outside and balconies outside the guest rooms facing the inside atrium. Hotel is in a safe area in the middle of town, walking distance to most tourist sites of interest and to shops and restaurants. Staff was very professional, courteous, and accommodated our requests. Our room had only one window and no air circulating so when we arrived, we were hot in the room. The front desk staff brought us an electric fan and fixed our our problem. The housekeeper got our laundry done very nicely and very quickly for $100 MXP. Complimentary private parking for our vehicle was available. Smart TV in the room was nice to have. We did not have Wifi, however, as the hotel advertised. If it was available, we could not connect to it. We checked one day early because of it, but were not given a refund. The hotel told Expedia CS that we stayed for the duration of our reservation, which is not true.

We had an amazing stay as Casa de Familia! The hotel was beautiful, elegant, quiet and conveniently located. We would recommend it to anyone and stay there again if we came back to San Cristobal!

Overall, as a solo female traveler, I enjoyed my stay. Pros: cozy, beautiful, quiet, clean, and safe hotel (front door is always locked so you ring a bell and receptionist gets you in), and decent location (2-3 blocks away from the main pedestrian streets). Cons: hotel’s restaurant was supposed to be open only for breakfast, but most days was not open at all; walls in the rooms upstairs are thin so you can hear neighbors talking, showering, drying hair; there was no air conditioning in my room and while I didn’t really need (wasn’t too hot), I thought it’d be something good to have; wifi in the room was so slow to the point where it basically didn’t work and I used my data

Overall, as a solo female traveler, I enjoyed my stay. Pros: cozy, beautiful, quiet, clean, and safe hotel (front door is always locked so you ring a bell and receptionist gets you in), and decent location (2-3 blocks away from the main pedestrian streets). Cons: hotel’s restaurant was supposed to be open only for breakfast, but most days was not open at all; walls in the rooms upstairs are thin so you can hear neighbors talking, showering, drying hair; there was no air conditioning in my room and while I didn’t really need (wasn’t too hot), I thought it’d be something good to have; wifi in the room was so slow to the point where it basically didn’t work and I used my data

Best find of the trip! Small hotel with all the amenities. Beautiful and renovated architecture that looks just like the house in the movie Encanto :) Staff was very friendly and attentive! I hope I will be staying there again if I go to San Cristobal!

Best find of the trip! Small hotel with all the amenities. Beautiful and renovated architecture that looks just like the house in the movie Encanto :) Staff was very friendly and attentive! I hope I will be staying there again if I go to San Cristobal!

We stayed here in July and again in March. Beautiful hotel and service was excellent I’m July and average in March. Good location. Internet wasn’t the best and had trouble accessing Netflix, but the staff was kind enough to move us to another room. I would stay here again.

Excelente hotel localizado en el corazon de san cristobal. Todo los sitios de interes turisticos muy accesibles a pie. Hay un sin fin de restaurantes en la vecinidad. Cuenta con estacionamento seguro y privado, solo hay que avisar al llegar para que te abran el porton. El hotel es una haciendo restaurada que parece mas hotel de lujo que una vieja casona. Hay muchos hoteles en san cristobal pero yo considedaria este la mejor opcion por la experiencia que ofrece y su hubicacion.

Excelente hotel localizado en el corazon de san cristobal. Todo los sitios de interes turisticos muy accesibles a pie. Hay un sin fin de restaurantes en la vecinidad. Cuenta con estacionamento seguro y privado, solo hay que avisar al llegar para que te abran el porton.El hotel es una haciendo restaurada que parece mas hotel de lujo que una vieja casona. Hay muchos hoteles en san cristobal pero yo considedaria este la mejor opcion por la experiencia que ofrece y su hubicacion.

Amazing, excellent quality, former family hacienda transformed into a gorgeous hotel decorated with beautiful, original furnishings. Within close walking distance to the town plaza, shopping, eateries, and historic buildings.

The location is great!!

Everything was good, very friendly. The hotel close to the main avenues where you can buy many things this due to is in the downtown. Thank you

Everything was good, very friendly. The hotel close to the main avenues where you can buy many things this due to is in the downtown.Thank you