Check-in was so fast and Sam was very kind and courteous with us… breakfast is good, rooms are modern and very clean… I think best option in Helen by far! Definitely will go again to this hotel…

Clean hotel, good breakfast, and convenient location.

The front desk was very nice and professional, ut was nice to know that was a indor swimming pool in the property but the pool was very small and very cold, the rooms could use a better cleaning the shower area had mold and mildew and the toilet was disgusting, the price we paid it should be for a very nice and clean place. Very disappointed

Amazing staff. Extremely helpful and knowledgeable about the town and attractions. True southern hospitality. Hotel is modern with very comfortable decor and beds. Close to everything the town offers.

Very nice hotel, great location, super friendly and helpful staff. Overall great Helen experience

Nice

Beautiful place

Great price right in downtown Helen. Clean hotel for a fair price. Would stay there again!

Lovely hotel! Staff was great and very clean!

The property was pristine! And Helen is such a lovely town, I will definitely come back with the family! Sam (receptionist) was pretty kind and friendly.

Sam and Madison at the front desk were both amazing during our stay. These two made us feel at home and accomodated every need.

Nice, Clean, Close walk to everything and easy to get in and out.

We were able to check in quickly. Sam was very helpful with the few questions we had about the town and hotel. Re visiting Helen this will definitely be a hotel we look for agin.

Very clean, well kept, & up to date. Breakfast was outstanding.

Staff is super friendly and the room was very clean. Bathroom was very spacious and clean.

Hotel is very nice and clean. Our room was comfortable and the shower huge. Breakfast had a lot to choose from like waffles, cereal, muffins, bagels, oatmeal, bacon, eggs, fruit, yogurt. The coffee is actually really good. Some hotels have watered down less than satisfactory coffee. Fairfield’s was robust. The fitness center was very accommodating. It has 2 weight benches and treadmills as well as dumbells. I like that is has towels available and a water machine with very tasty water. We were able to watch the 4th of July fireworks from The hotel parking lot. We will definitely stay here again.

Our stay was good. The one thing wrong was that most of the charging ports (USB, etc) did not work. Helen was an interesting town.

Close to all attractions

Nice hotel, nice staff... will stay again

Great stay

Lovely town and very nice hotel

The staff was very friendly and helpful. The room was clean and comfortable. I would definitely stay here again.

This hotel was amazing. The breakfast was extremely good and all the staff were very efficient. Definitely staying here my next visit to Helen!

At the end of town and easy to get anywhere from hotel. Hotel lent a cane to sister and waking sticks for tubing. Nice people!

Property was on south side of Helen. You can walk to a few places to eat but most were in the town of Helen. It is walkable but it was so hot. There is so much traffic on the main road that it moved at a snails pace.

Everything was good

Staff extremely nice and helpful. Clean room. Nice area.

Very nice hotel.

Such a great stay !

This is our second stay at this hotel and in Helen. We stayed 3 nights in May. Our check-in was smooth. Reception staff was friendly and welcoming. Our room was facing the parking lot on the 3rd floor. It was clean, except for some stains in 2 towels. We got a replacement bath towel from the front desk staff who apologized for it(manager may be). Also, we later found another stain in the bedsheet. But it was too late, and were too tired to do something about it. The bed was otherwise ok. Bathroom was good size, water pressure/temp in shower was great. There was a little mold, but nothing shocking. Breakfast: there were several choices of hot and cold items like eggs, sausage, biscuits and gravy, waffles, cereals, fruit cups, yogurt, etc. It was ok. Some options varied during our stay. But, there were some things off this time around like the juices oj, apple seemed to be water down. I'm not a coffee/tea drinker so I ended up drinking water on the 2nd, and 3rd day instead of the juices. Also, the eggs tasted different, like artificial. That taste was more noticeable on the 3rd day. Even though things were not at 100% this time I think it still a good hotel and I could stay here again if I were to return to Helen.

Very disappointed. Our room was not cleaned well. There was a handprint on the full length mirror which I thought I might have done but it was still there after the room was cleaned the next day. There was dirt on the carpet that was still there the next day. The A/C was set to 60 degrees and took a while to get comfortable the glass shower had splashes of soap and soap scum at the top of the glass shower wall and I reported it to mgmt and it was cleaned the next day The drape had come undone near the pull rod and we could not close it properly and light came into the room and made it difficult to sleep also in my profile, I asked for foam pillows and had feather ones I asked for them to be changed and they were but the pillows were foam pieces. Breakfast the first day had some items missing that were there the second day, namely fresh- cut fruit and yogurt, healthier options rather than fruit cocktail cup All in all, this was a very unpleasant experience. The staff by the way were friendly, efficient and handled my issues speedily

Staff was excellent