Hotel was CLOSED

I have arrived at the hotel I have booked Expedia travel confirmation - Fri, 9 Feb. - (Itinerary # 7265487521140) The Sherwood Palm Hotel, Torquay BeachBelgrave Rd, 1, Torquay, and the hotel is closed to the public, I have paid for this booking and it has come out of my bank account and I am not able to get into the hotel they have turned me away. I am so angry, I want a refund of my £106.37 and compensation for the mistake you have make, I made this booking in September last year and no one had contacted me to say the hotel would be closed and no refund given and no one to tell me I would need to find another hotel

the room was so bad. the light was hanging off the toilet seat was loss there where holes in the wall window was smashed there was dust on wardrobe. the wardrobe door was hanging off the shelf was broken on the wardrode and bathroom shelf above the skin was hanging down the fire alarm went off at 3am for no reason partner went to see if everything wad ok and the manger was rude to her and said just it a fault in the system just go back bed will never stay here again.

No breakfast option or bar. My room didn't have a TV remote. Staff were friendly but when I noticed the issues I couldn't find anyone as it was late.

Stayed for over a month whilst waiting for a house move was very well looked after by staff always kept room clean and could have fresh towels when wanted, very close to beach and free parking also a little shop next door for essentials was a bonus 👍👍👍

The manager was friendly and welcoming and I enjoyed my stay at the hotel.

Very good for what you pay for. Decent size room, decent cleanliness. The hotel excels for it's location being a very short walk from the beach and town centre and the very good service.

Very nice staff and helpful, free parking, access to town centre, beach, harbour by walking. Thanks for your hospitality.

It’s a very nice and well priced hotel, I have stayed a couple of times now. Staff are very pleasant. They have a nice garden seating area to sit in.

We only stayed for one night and basically slept here but nothing else. The hotel staff were friendly and kind enough. On first look, the hotel is a little older and run-down, but not terrible. The beds were comfortable, the room was cosy, but the bathroom was a bit of a shock to the system. When we arrived, there was water all over the bathroom floor and the toilet, no mirror was on the wall above the sink. It didn’t feel particularly clean, but for a cheap rate, you get what you pay for I suppose. It did what we needed, it was a place to rest our heads. I don’t think I would choose to stay here for a longer trip.

Thank you very much for are 2night stay I’m definitely coming again such lovely people very friendly

No Wi-Fi and bathroom layout not good for tall people. Sink to close to toilet for a tall person.

We opened the draw to find a empty whisky bottle I opened the draw below to find another empty whisky bottle . We pulled back the top sheet to find the bottom sheet with stains on . I went down to reception to tell them about the findings and they said sorry and replaced the sheet and took the bottles away. We asked for the wifi code only to find out we could not get wifi . After the details says wifi well not for my phone lap top or my wifes phone . In the morning we found out the shower not working cold then too hot . The bed was very old and uncomfortable. I know the room was cheap but we still should have the basics .CLEAN SHEETS TIDY ROOM AND A BED YOU CAN SLEEP ON and A SHOWER

Got what we paid for

Hotel could do with an update but considering the very good pricing it does the job. Free car parking and an easy short walk to the sea front.

Basic hotel, but near the beach

Blood stains on walls no tv no hot water

Had the best stay here with my daughter. The owners are such a lovely couple so welcoming and friendly. My daughter always passed by for a chat. Located right near the beach and short walk into town. Free parking. Bed was the comfiest ive slept in. Thouroughly enjoyed our stay here. Thank you to the lovely couple for making mine and my daughters stay here a real memory to treasure. If we go this way again we will definately be staying here again. Thank you again

excellent location staff very friendly and try their best, good value for money

The locacion of the hotel is great, also lady who is the the owner is nice. but if something is wrong, for example, a broken TV or a leaking toilet, there is no chance that someone will fix it. there is only deception of the customer and no one will fix anything anyway. bathroom dirty and covered with mould, rooms dusty. They don't take big money but dirt is unacceptable.this hotel needs just clean up and hire more staff.

Wasn’t a pleasant stay at all! Not clean at all. Dirty cups to make cuppa. Asked for forks to eat some food and they given us dirty forks from behind a bar that looks like was closed down for some time. Wouldn’t let my dog in there! Avoid at all costs! Ceilings have all stains on them.

We wasn’t expecting anything other than a clean room with basic facilities for the price we paid. Unfortunately this wasn’t the case, the room was absolutely vile, quite clearly hadn’t had a good clean in months. The bed which my daughter was using you would have thought it was an air bed the way the springs collapsed when sat on. The property inside and out severely neglected. Initially booked for 2 nights but only stayed one.

This hotel was absolutely vile, the customer service was terrible the room was dirty and bed felt like sleeping on a brick I am ashamed of Expedia for showing fake photos as the photos shown wasn’t what we got

We tried to check in and no one was on site. the place looked like a bomb site awful dirty curtains hanging down overall disgusting. Finally found a builder/workman who let me in whilst he found someone for us.guess what no one on site. The inside matched the outside what i could see so we walked off and found a different hotel to stop at l.

The hotel is very run down but our bed was clean & the shower was hot so ok for just one night, staff friendly & helpful & location good!

Avoid terrible customer services dispute a fraud no refund reading the reviews why would anyone want to stay here!?!

Our stay was good. Friendly staff

It was fine...clean and tidy.....good shower easy access to the sea front...would definitely stay again..

SHOCKING, avoid at all costs. The place is a dive and the night porter burst into my room at 1 am asking to check the toilet. Dodge as hell. Take my advice, seelp in the car, it's safer.

No-one on front desk on our arrival or departure. Bathroom needed a deep clean to remove mould, thick desk build up, dirty toilet brush with mould in the holder and dirt on the tiles. Constant buzzing from light above bed which also omitted a bright green light and lit up the room & the main light didn't work. There were 2 of us staying but only 1 set of towels and coffee for 1 person also 2 cups. We also experienced the fire alarm going off at 11.30 which the guests were downstairs before any hotel staff, there wasnt any organisation of getting people in a safe place & guests werw still standing in the lobby. On departing i personnally had a fall as there was no sign warning about step & misjudged it but again there was no one in reception & wasnt able to report it. The only plus i can give this was the sheets smelt clean. We had booked for 2 nights but couldnt face staying another night and checked out the next day

Everything was fine for the room price

Honestly loved it here. Very friendly staff, perfect distance from the seafront. Great price for what you get!