Nice hotel, not as nice as some of the newer locations. Elevator was out.

Staff are polite and honest

Very nice hotel…enjoyed the rooftop pool to hang out. Very good location near everything. Two day stay was enough in the Walled Area, as too many people pushing products or services every block you turn. Basically, very very touristy. Getsemani area was an easy walk from hotel and more laid back.

Overall well, Though Compared to a few years ago, the breakfast is more simple now with less choice, such as bread, smoked salmon is also not available anymore.

I enjoyed every single minute of my stay, from the moment I walked in everything was above my expectations, highly recommended!

Great quiet location. Close to everything. Clean huge cool rooms. Spotless. Great service and helpful staff. Delicious breakfast and beautiful pool and tranquil environment.

Wonderful boutique hotel in the middle of the historic walled city. The streets are crazy busy but once you walk in to the hotel you barely hear it. The staff is so sweet and attentive, and the rooftop pool is a great place to cool off after touring the city.

Rooms are spacious and not that many (so it never feels overpopulated). The old palace it's built in preserves its grandeur. There is something to say about the upkeep of some of the common areas - they could do with an uplifting touch. The staff at the hotel are wonderful. They are professional, super friendly and go beyond the call of duty to help you have the best possible stay in the city. I highly recommend this hotel.

The rooms smell musty, moldy and this triggered my asthma. They don't provide box of tissues. It is a basic hotel. Breakfast was just toast, fruits, eggs. The cleaning lady did not clean our room on the second day. This hotel is overpriced. It's only advantage is it's location within the old city. Better to stay in Bocagrande like the Hyatt Hotel, just 5 minutes taxi ride, where the hotels are luxurious for the same price as this hotel.

Beautiful rooms , great location and the staff were all very helpful and friendly. Couldn’t fault the place , will definitely go again !

The hotel was good and quiet very clean

The staff was amazing and helpful. The complimentary breakfast was delicious. This is a quiet hotel. There was not much going on. And the room was great but the only window looked out into the hallway, interior courtyard. Great location.

Beautiful property. Staff was helpful and very professional.

Property was well located. Rooms were nice and clean! Staff was super nice and helpful

Spacious rooms in a boutique style hotel. Easy access in and out of my room in the center of the Old Town. Great location. Personnel was very courteous also.

My mother and I stayed at the beautiful Eurostar hotel for 4 nights. The hotel itself is gorgeous with not a speck of dirt or dust. The staff was present and extremely helpful. We coordinated with desk staff Frank and Rafael. They were instrumental in us having a great stay. The front desk is staffed 24/7. We also would like to acknowledge the dinning manager David who recommended delicious local foods for us to try. The waiter serviced breakfast was convenient and a highlight of the trip. The rooftop pool is a lot bigger than it looks in the pictures and was always clean/ warm. As it is a smaller hotel, we had the pool area to ourselves most of the time! If you’re looking to stay in the walled city this is a great option! Walking distance to everything.

My mother and I stayed at the beautiful Eurostar hotel for 4 nights. The hotel itself is gorgeous with not a speck of dirt or dust. The staff was present and extremely helpful. We coordinated with desk staff Frank and Rafael. They were instrumental in us having a great stay. The front desk is staffed 24/7. We also would like to acknowledge the dinning manager David who recommended delicious local foods for us to try. The waiter serviced breakfast was convenient and a highlight of the trip. The rooftop pool is a lot bigger than it looks in the pictures and was always clean/ warm. As it is a smaller hotel, we had the pool area to ourselves most of the time! If you’re looking to stay in the walled city this is a great option! Walking distance to everything.

The room is spacious and quiet. It is located inside the wall and within a walking distance to ttall attractions and great restaurants. Elvis and Rafael at the reception are amazing!

Must stay

Beautiful and great location. Staff was amazingly friendly, attentive, and helpful. Rafael helped me so much and he went out of his way to help me with the COVID test. I’d stay here again in a heartbeat. I’d recommend this hotel to anyone who comes to Cartagena. Definitely worth it!

Beautiful and great location. Staff was amazingly friendly, attentive, and helpful. Rafael helped me so much and he went out of his way to help me with the COVID test. I’d stay here again in a heartbeat. I’d recommend this hotel to anyone who comes to Cartagena. Definitely worth it!

The bedroom was a good size but quite dark - not very well lit. Due to the design there is a lack of natural light. Bed was comfortable & room well designed. The bathroom had a good shower and lots of space. The pool area on the roof was small but well planned and provides a relaxing area to rest away from the heat and hustle of the town. But we were very disappointed that the advertised bar area was not available - over the 3 days we were there, no one was available to have the bar open. The main restaurant and bar is closed for refurbishment- so there was no bar available at all in the hotel Given the hotel is expensive - this seems unbelievable, we were disappointed. The staff were happy to serve a cold beer or water from reception to take up to the pool - but if you wanted another you had to go downstairs to order it. Breakfast is served outside reception during the refurbishment - which is fine except that this was directly outside our room, which made it difficult to sleep as soon as breakfast started. The staff were very helpful, especially Elvis. Overall a lovely hotel but needs sorting out their customer service. Breakfast was ok, nothing special, with small portions and if you asked for more (like bread or toast) with your eggs it took ages - why bread or toast was not provided as standard seems odd to me. Overall I liked the hotel but Over priced for the customer service it provides.

The bedroom was a good size but quite dark - not very well lit. Due to the design there is a lack of natural light. Bed was comfortable & room well designed. The bathroom had a good shower and lots of space. The pool area on the roof was small but well planned and provides a relaxing area to rest away from the heat and hustle of the town. But we were very disappointed that the advertised bar area was not available - over the 3 days we were there, no one was available to have the bar open. The main restaurant and bar is closed for refurbishment- so there was no bar available at all in the hotel Given the hotel is expensive - this seems unbelievable, we were disappointed. The staff were happy to serve a cold beer or water from reception to take up to the pool - but if you wanted another you had to go downstairs to order it. Breakfast is served outside reception during the refurbishment - which is fine except that this was directly outside our room, which made it difficult to sleep as soon as breakfast started. The staff were very helpful, especially Elvis. Overall a lovely hotel but needs sorting out their customer service. Breakfast was ok, nothing special, with small portions and if you asked for more (like bread or toast) with your eggs it took ages - why bread or toast was not provided as standard seems odd to me. Overall I liked the hotel but Over priced for the customer service it provides.

My stay was amazing and Rafael made sure that i was taken care of. The staff was wonderful.

We had a nice , relaxing time at the hotel. Location was great and staff was friendly .

The hotel is well priced. We stayed there 3 nights as a part of our trip. It was clean, the rooms are nice. The location is great, it’s closed to the main attractions, save neighborhood, we didn’t feel insecure at all. The restaurant offers good food. The stuff is very helpful and friendly and not pushing for tips like it happens often in for example Mexico. Kudos to Rafael, stuff member who was super helpful in getting us anything we needed.

We loved everything about this hotel. It is beautiful, quiet, great staff, delicious breakfast and a lovely pool. We will return.

The location is good, the building is nice and the rooms are ok. No hot water and the service is poor! I told the front desk about not having hot water... they ignored it... and during checkout the manager basically telling me that I probably didn't know how to turn the handle to the warm water...as if I had never used a shower before... Very frustrating. Tried to get the manager and he just did not care. I will not return to that hotel and will not recommend it. For the price they charge you are well better off going to one of the other expensive hotels in the area.

Excellent service, very clean and calmed place. Very near to everything.

Loved the property. Could use a little updating but overall was very nice. The breakfast each morning was perfect. David was extremely kind and welcoming each morning. All of the staff were extremely nice. Greta job to them all.

Loved the property. Could use a little updating but overall was very nice. The breakfast each morning was perfect. David was extremely kind and welcoming each morning. All of the staff were extremely nice. Greta job to them all.