Terrible cleaning Mouse and dirty long hair found Pictures very diffent then website

No towels

Years ago this was El Palacio to come back in my hometown and see how run down this places let's me know that whoever now is managing this property could careless. Thank God I booked through a third party for 27 a night because it's not worth more. Could use A LOT of renovation as there are several holes, cracks, terrible decor with the exception of the lobby couch furniture. From the outside looking in this hotel looks abandon. Honestly the condition of the room is old and run down but it was cleaned very nicely with no bad odor. Staff was friendly and no disturbances. Long story short this would always be my last resort if I needed to stay somewhere.

Lots of marijuana users in and around the motel. Terrible conditions of the property and room. It had a jacuzzi INSIDE the room but it didn't even work. Dirty room as well. Bathroom falling tiles. Extremely expensive.

On the outside. This place looked good. Inside the rooms. Not good at all. Rooms smelled. Bathroom lights didn’t work until a saw an extension cord coming from under the sink that went under the beds and plug into a wall. This cannot be to code. WIFI never works. TV wasn’t connected to anything, but there was a tv. Microwave didn’t work. The carpet had mold around all the corners and the carpet also. The bed sheets had stains, and we had to go to the front desk for towels. We didn’t have any. We called front desk about bathroom lights and plugs not working and they said we will “try” to get someone to fix them. After five hours I found the illegal extension cord.

DO. NOT. GO. HERE. I was literally afraid for my life and the life of my kid. I will NEVER forgive myself for not doing due diligence research on this hellhole and bringing my kid here. I was trying to get a last minute room for the Taylor Swift concert in Miami, and the $260 I paid (which ended up being more, they charged $30 to check in early?!) was such a scam. I wouldn't stay in this place again if it was free and they paid ME. It's dirty, it's rundown, there was a live cockroach running down the hall in broad daylight...it was terrible. Honestly I think it's a haven for illegal activities and I just prayed no one would break into our door (which didn't have a locking mechanism from the inside.) If I could rate it zero stars, I would.

It was horrible. To think this “hotel” is still operating is ridiculous.

This was hands down the most disgusting hotel I have ever had the misfortune of staying in. Very run down and unclean. The only elevator that works reeks of urine. We did not remove our shoes in the room as they were sticking to the carpet and there is no way we were letting our bare feet touch that. There was dirt and debris all over the floor as if it had not been actually been cleaned. The king sized bed had two small throw pillows only no actual pillows. Also no comforter or blanket of any sort just the flat sheet not that we would have used it anyway. We went to Walmart and purchased bleach, Lysol, bedding, towels, bed bug spray, etc. just to feel like we were somewhat safe from whatever disease/critter is lurking in those room. Staff is incredibly rude and the place appears to cater to low end drug dealers and sex workers. Bring ear plugs as we could hear the arguments all night even though we were on the fourth floor. We had two nights booked and left after the first night. We would have left sooner but the hotels in the area were full due to an event. Honestly couldn’t get out of there fast enough. If you do stay there bring cleaning supplies and your own towels/bedding (trust me) also be sure to lock your car and park somewhere well lit. I generally don’t fret too much about the areas I stay in as I generally carry concealed, but here…. I had chairs and ironing boards wedged against the door. Didn’t exactly trust the staff if you know what I mean. Good luck.