Beautiful hotel very great accommodations great breakfast

Breakfast is ok. Room is huge, nice bathroom, very clean.

“I had no issues with my stay, but I do have a problem with the additional $160 charge to my card. When I checked out, I specifically asked for a receipt to confirm there were no extra charges. The receipt they gave me showed $0 and no charges. They told me that Hotels.com would have the receipt with the charge details since everything was handled through them. Now, I see a $160 charge from SpringHill Suites on my card—something I was not informed about, and it’s not reflected on the receipt I was given. When I tried to get answers, no one at the hotel could explain it. I was told the person who could help was on a conference call and unavailable, and the manager who checked me out wouldn’t be in until 3 PM. It’s hard to believe that in an organization this large, only one person can handle a customer’s issue. I’m extremely frustrated because I’m getting the runaround and no answers. To make matters worse, the front desk representative had the nerve to tell me I was making a mountain out of a molehill. I told her that if it’s not a big deal, she could give me my $160 and have the manager reimburse her. This is my hard-earned money, and I deserve answers. Of course, I’m upset!”

Wanted a tub and didn’t get one

It was good

We had a minor hiccup at check in that was ultimately resolved but it was an inconvenience at the time. There was only one person checking in guests and there were 4 groups waiting in line. When it was finally our turn, the clerk rejects my debit card for incidentals because it did not exactly match my ID. I completely understand they have policies so my husband gave his debit card and the clerk rejected because it must match the name on the reservation. So, we ask to change the name on the reservation. Nope, sorry can't do that. He starts looking in his computer, I imagine he messaged a manager for approval because the next thing I know, he's taking my card. Other than that, room was great. Bed was very comfortable. AC was noisy but it didn't bother us.

It was perfect for what we needed! Our church was having a big two day event that we were heavily involved in, so it helped us be close enough to have time to rest and go back and forth with no worries. Thank you! My husband and I will be back!

Everything was Grrrrrrrreat