Very helpful staff!

Great location if you want to explore around International street. New and clean. The lobby got a little crowded with school trip kids.

The hotel exceeded all expectations with exceptional service from friendly and attentive staff. The delightful experiences offered a perfect blend of comfort and luxury. The delicious food options catered to every palate, ensuring a delightful culinary adventure. Overall, it was an outstanding hotel that provided an unforgettable and flawless experience.

Very good experience

Food is good and hotel staff is nice and kind. But the weather is not good, then the swimming pool is closed.

The corridor at each floor looks creepy. I understand that it is an imitation of the deep sea but my girl was scared saying it seems like the dangerous sunk ship where little mermaid looked for treasure in the movie. Do not choose having breakfast at 13/F. Food and drinks were not refilled and not tasty. Havent tried the restaurant at 1/F. We were given the wrong room number (written by the staff in the card holder). Initially we thought the card was not working and went to the reception to change the card. Then we discovered there were guests in the room and the staff found out the room number they gave us was wrong. The attitude of the staff was nice though. The room was very small after an extra bed (we havent requested an extra bed) was placed.

Great hotel and location only thing I didn’t like was the extra charge for the swimming pool.

Had a lovely stay here. The staff were all very friendly. The breakfast had a very good selection of food. The beds were comfy and rooms were clean. The hotel is located 3 mins away from Asato monorail station and 10 mins My only complaint was not knowing that you had to pay to use the pool. I had specifically booked this place for the pool and so it was disappointing to find out that you had to pay 1100 yen each time.

Food was good

I like the breakfast and the location

We have a family member with a food allergy and we contacted the hotel two weeks before we arrived to make sure that our first day in Naha would be off to a good start. We talked with two different staff members that assured us all was well and that the buffet was clearly marked with allergen information tags and that they would help us. We thought they were so helpful and friendly and nice. But nice does not equal truthful and informed. The very first item I looked at was not even the item named on the tag, the next three tags did not have anything marked even though we knew full well what the ingredients were. I’m referring to a hamburger patty, pulled pork and sliced meat. ( which all contained the allergen we needed to avoid) The kitchen staff had taken no precautions whatsoever. They put tags on the food items and left it at that. Each tag lists 7 major allergens so that would mean every dish contained all 7??? not possible. Usually the tag is placed on the item with an X or 0 marking on the allergen ingredient used. Then the head waiter went through and looked again but still recommended an item that was not edible because we asked the chef later and the chef confirmed the ingredients. There was just way too much food in the buffet and it was all wasteful. They had no idea what they were serving just focusing on quantity and not quality. And they most certainly did not help us find safe food to eat. It was so disappointing since we had contacted the hotel in advance.

We have a family member with a food allergy and we contacted the hotel two weeks before we arrived to make sure that our first day in Naha would be off to a good start. We talked with two different staff members that assured us all was well and that the buffet was clearly marked with allergen information tags and that they would help us. We thought they were so helpful and friendly and nice. But nice does not equal truthful and informed. The very first item I looked at was not even the item named on the tag, the next three tags did not have anything marked even though we knew full well what the ingredients were. I’m referring to a hamburger patty, pulled pork and sliced meat. ( which all contained the allergen we needed to avoid) The kitchen staff had taken no precautions whatsoever. They put tags on the food items and left it at that. Each tag lists 7 major allergens so that would mean every dish contained all 7??? not possible. Usually the tag is placed on the item with an X or 0 marking on the allergen ingredient used. Then the head waiter went through and looked again but still recommended an item that was not edible because we asked the chef later and the chef confirmed the ingredients. There was just way too much food in the buffet and it was all wasteful. They had no idea what they were serving just focusing on quantity and not quality. And they most certainly did not help us find safe food to eat. It was so disappointing since we had contacted the hotel in advance.