I had a really great experience. When I booked, it was a wedding, which kind of did not leave us access to certain areas in the property. Which was fine because everyone was very nice and friendly. We still got to enjoy the property or last day and it was a very different and I really enjoyed the room that I stayed in With the ocean view and it was beautiful. Very friendly people again very great customer service.

Loud , smelly over freeway

The resort fee and daily parking fee is a little outrageous. There is no free parking and the only option is valet. There isn’t much in a walkable distance (food or shopping) so a vehicle is a must. There were a a few groups of twentysomethings also staying at the resort during our stay there. One group of girls were screaming on their balcony and when I turned to see what they were yelling about one of the girls flashed me. I had no desire to see a naked young female screaming on their balcony during my stay. It was also near the pool and a public walkway where children could have easily been present. The facility was otherwise beautiful and well maintained. Staff was very friendly as well.

Outstanding location and property. Unfortunately, the service and staff continued to disappoint during our stay. Management needs to address the training of the staff at front desk and in the restaurant. A five star resort can't charge over $800 a night for just an oceanfront location. The service needs to be more polished and competent.

We enjoyed our stay

Over rated. NOT 5 star service

Excellent staff and great food. Worth every penny and a must visit!!!

We had a wonderful stay, very tranquil and beautiful. The check in process was awful, as was check out. When our room wasn’t ready on time, we were offered a glass of champagne and told to wait in the lobby. We went back to see a second person, again, we were told the same thing, they said they’d be with us in 10 minutes. We went an hour later to see a third person who said our room was ready, they just hadn’t told us. They just left us sitting there for an hour (hour and an half total). And as a courtesy, they said, they’d extend our checkout time to 3 o’clock the next day. When we went up to the hotel room at 2 o’clock the following day, we were locked out. Someone quickly came up and let us in, but the whole check-in checkout process was run pretty poorly. They could’ve done a much better job with that everything else was lovely

Overall, a great experience. Our check-in was scheduled for 4:00 PM but our room wasn't ready until 5:15. Not idea but we enjoyed a few drinks with ocean views at the hotel bar.

When we checked in we were given one of the worst rooms possible. It was directly over the service entry garage, had a massive concrete overhang which made the room very dark and no patio. I had bought the top tier room so this was a massive let down. I couldn't imagine this specific room was worth $1000 so I called the front desk to ask about it and they realized they had made a mistake. They said they would move us to a room we had originally reserved but it was going to be 5-10mins because they were busy. That was no problem. We waited in the lobby and 20mins later someone came up to us and said “what room are you in?” And he was incredibly frustrated and exhausted, looked like he had been running around. He never introduced himself and began to talk negatively about his whole staff who have been a mess today. He told us to follow him and he legitimately ran off leaving us with our luggage to scramble and follow him as quickly as possible. He didn’t offer to help us with our bags, let alone apologize for the inconvenience. He was more concerned about being upset and making it clear to us what a bad day he was having. It was absolutely not the welcome I expected for a high end property. We decided to lay by the pool and after 1.5hrs of absolutely no one coming over to ask if we needed anything we left. The hotel itself is nice, the new room was great, however the staff and service was not only poor but actually made us feel incredibly unwelcome and not taken care of.

Great hotel, I will be back.

Amazing hotel and staff

Stunning Resort with Excellent Service and Food. Even more beautiful in person.

Great location with excellent customer service! We’re looking forward to returning soon. A perfect environment for relaxing and enjoying the California coast.

Ocean front rooms to close to pool area

Great staff and beautiful hotel. Will be back

I thought it was so beautiful right on the coast and the food was wonderful

Beautiful, peaceful and relaxing resort… Excellent service, food, and ambience.

Good

The views were great.

Wonderful place!

Excellent service, with very courteous and attentive staff, just at a beautiful beach, far away from the crowds.

When I arrived I was told complimentary valet parking and turns out they charge $60 or something like that when you go to check out. Room was thin walls and we heard our neighbors which woke us up at 7am. Hotel was very empty but they put us next door to loud neighbors with 20 plus rooms empty in both directions. Stay at a better hotel. This one is not worth the money.

Nice

We went here for an anniversary trip. The staff was mostly excellent. The bellmen and front desk were particularly amazing. The hotel is beautiful and the rooms mostly have stunning ocean and estuary views.

Great hotel but def not for the price. A glorified Hyatt with Four seasons pricing. Could have better staff customer service for the price. Great beds, great views and fun drinks!

Amazing

Great wonderful service

Stayed for my wife’s 40th BDay! Absolutely AWESOME…literally everything was PERFECT from check-in to check-out!

the whole place!!! great!!

We really enjoyed our stay here. It was very relaxing. We had a balcony room facing the ocean and it was nice to hear the waves at night. The overall experience was very nice and pleasant. The rooms were clean and the staff was very professional and friendly.

Service is excellent