One night stay at Ashford to break up travelling. Hotel is well situated near to Ashford International railway station. Be careful if driving as the hotel car park can fill up and it is best to reserve in advance. Also note that Ashford International car park can work out more expensive than the hotel's option.

Feels like a new hotel with comfortable rooms. Enjoyed the included buffet breakfas

Quiet, car parking easy and situated closely to the Outlet Centre

Dry comfortable. Had my mother who needs assistance in the morning beautiful walk in shower made my life easier. Would highly recommend.

Was perfectly adequate, no complaints

Very convenient to the train station.

One night.lovely and comfortable

Overall good experience.

V comfortable. Quiet. Great breakfast

Breakfast chef was great fun

Although it was quiet mid afternoon, the reception staff were surly and unwelcoming

Staff

Staff very helpful throughout the hotel. They were also dealing and coping with IT issues following the global outage.

I would give a rating of 9/10, staff lovley and helpful. Room clean, modern and tidy. Safe in drawer to use as is the hairdryer. Comfy sofa but the bed was a little too firm for us. Breakfast very tasty, standard fare but very good quality, staff work hard to keep everything full and the scrambled egg was the best I have tasted for a long time.

Lovely Hotel stayed here before staff very friendly and helpful the room was spacious and very clean also a lovely cooked & continental breakfast included in the accommodation price a must stay if your visiting South East Kent and the surrounding area have another stay here booked in a few weeks

Excellent stay, staff really friendly and helpful. Breakfast choices were amazing

Amazing rooms and excellent breakfast

Nice quiet hotel comfy beds and good value for money. Friendly staff on reception too.

Bed was extremely uncomfortable. Floor of shower had an orange glow and door to room was very heavy. Breakfast was great

Food was not good

Very pleasant and welcoming front of house team

Friendly and efficient staff. Excellent room; very clean and good facilities inc fridge. Very convenient for rail station. Needed more written information in the room - Facilities, breakfast times, local attractions etc

Kids constantly running up and down hallways banging on doors. No way to heat up any food in your room or on the premises. If someone came to pick you up and it took too long they would be charged a $100 fee. But the cleaning staff was very friendly.

Excellent services and cleanliness

Convenient location near city centre and train station with a shopping outlet within walking distance.

Very Disappointed to Pay a premium cost for what we thought was a premium Hotel to find parking was full and had to park 500 yards away in a train station, we were leaving at 4 in the morning and had to walk to our car in the dark carrying all our stuff as we were worried about leaving our car with anything in. Also we had to pay a further £10 to park, I feel this should have been reflected in the price

We stayed here and unfortunately it wasn’t the best. When we checked it we was told we could t park at the hotel as it was pre book only - we was never told this at time of booking. It just said chargeable parking not must be pre booked. Check in lady was nice and polite, went up to our room on 3rd floor and as we left the loft and hallway stank of cigarettes. This was reported straight away and nothing was done about it. It continued to smell until we checked out. It was disgusting and really made us not want to stay here. Food was okay for breakfast. Some varieties. Would I stay here again, no I wouldn’t

Very pleased with my stay - ticked all the right boxes

Poor parking availability.

Beautiful place, amazing service and delicious breakfast

We thought a bit sterile, also couldnt understand y we in a room for wheel chair users, i wouldnt park in space allocated for the people with a disability, not what we do!

Great American features with retro fridge, great breakfast . However the town is just a hub for the Ashford station, nothing else.