The property fell short of the high standards expected from a Ritz Carlton. Despite multiple attempts by staff to fix the malfunctioning phones and bathroom electricity, these issues remained unresolved. Additionally, housekeeping disturbed us at 8 a.m. due to the absence of a "Do Not Disturb" sign. Food service was slow, with a 30-minute wait at the restaurant and a two-hour delay for room service. Overall, the service was disappointing.

This property did not represent a true 5 star hotel in appearance and cleanliness, staff attention, and overall property amenities. This property compared to FourSeasons is non-comparable with the latter being supreme.

Hotel is phenomenal! I loved everything about it! Clean, super friendly staff, nice location!

Great location,views and service.

Generally enjoyed this Ritz, however was disappointed in 2 aspects. 1) Food Beverage; especially drinks are CRAZY high. More so than other Ritz we have been to. Its not necessary to charge $70 for 2 cocktails! So that kind of left us feeling ripped off 2) the pool area was loud with partiers. The type of people I would not expect to see at a Ritz. Watching classless people twerking and playing loud music just not our scene. Although to be fair the security did ask them several times to tone it down and behalf, but still shouldn't be necessary here. Its ideal here for relaxing and a weekend getaway. Not sure what you would do for an extended stay since unless you are into watersports there isnt much else around.

Staying at the Ritz Carlton is the definition of a true luxury vacation, I just wish breakfast was included. Aside from that I had an amazing stay and experience! I will definitely be back!

The Hotel staff was absolutely excellent! Helpful, friendly and efficient. The hotel is itself has a bit of an old world flavor yet the rooms are modern and the grounds impeccably kept.

Amazing! The impeccable high standards at the Ritz Carlton never disappoint! The property is gorgeous!

Nice ! I love the kids pool is separate from the adult pool.

i am glad i booked Ritz, it has exceeded my expectation, i would say this is as good as you can get when you come to the island and not an all-inclusive property. location is convenient, i was able to walk to nearby restaurant for breakfast, staff was great, they were very welcoming. You do not need to worry about renting an umbrella, Grace bay is right at your footsteps and they provide food service, chair/umbrella and sunscreen. we got an upgrade to oceanfront room and it was spectacular, that definitely highlighted our trip. if i have to pick one thing to complain, it might be the condition of coffee cup in the room, i noticed they gave us the same cups (cleaned) at each room service, i noticed because i see the marks on the cups. otherwise it is still a superb experience for us, me and my family really enjoyed the property.

Our stay here was amazing . The staff here is so amazing. From the check in with Brandy, to their thoughtfulness on my birthday to the evening staff rounds and the many food options to the entertainment at night, I can’t say enough about this hotel. We had a great experience. It’s a beautiful resort and close to everything

Amazing all around! Service, food, staff and location! Will absolutely be back!

Amazing beach front property, beautiful room views, walkable location, to bars, shops and off property restaurants.Very nice and accommodating staff. I’d definitely recommend and stay here during my next stay!

Customer service , and cleanliness everything about it was amazing 10/10 recommended!

Overpriced. Service awful.

Staff very friendly and helpful My Wife and I felt welcome the entire stay

The property is Beautiful! Conveniently located next to shops, dining options, pharmacy, and a local grocery store. Property sits on the most stunning beach “grace bay”. Staff are top notch and rooms are modern.

I absolutely loved this resort!! Great staff, great food and great location!! Definitely recommend

We the love the staff they made the truly warming and amazing

This has definitely been one of the best vacation destinations by far! The Ritz Carlton Turks goes above and beyond! The location, the amenities, the food and best of all, the staff is top tier! The staff is amazing!! I was considering the resort next door but as I arrived I knew I had made the best decision, zero regrets. The ritz is new, modern and just gives you that feeling of exclusiveness! They ensure all their guests receive the best experience during their stay! You will not regret it!! Book your next vacation and stay at the Ritz! I felt like royalty everyday during my stay. Elegance, class and extraordinary customer service! Wait there is more!! Food is delicious, drinks are amazing, complimentary sunscreen, towel service, they have it all!

Very well kept property with awesome hospitality.

This place is great.

The staff was very kind especially the ladies at the front desk and housekeeping.

Best place in the world

The Ritz-Carlton itself was awesome. The staff was amazing and the gentleman Ewon Williams should get promoted ahead of his peers. The restaurants inside the hotel were good, but not so much outside of the hotel. Also, I recommend having an ATM available 24 hours a day. The one in the Casino did not work and because it opens at 5pm, it’s too much of an inconvenience.

Wonderful experience

My wife and I spent 4 days here in 2024. We had a fabulous time. The resort is clean, comfortable and the water is incredible. We rented a car and valet was super easy. All of the food at the resort was great but the sushi was excellent. Fun, quick retreat.

Super relaxing, amazing property

The view of the area from the lobby to the pool was beautiful and stunning. The property grounds were well-manicured. The staff was friendly. In particular, Rose, at registration, was so patient and her recommendation to upgrade our room was the best. I highly recommend the Oceanfront room. The housekeeping staff was considerate and were on schedule for room cleaning and turndown service. The sushi and the Spicy Pineapple margarita at the Noori Sushi Lounge were great. We enjoyed the DJ who played in the lobby. Although we didn’t book the sunset cruise with Lady Grace, i enjoyed watching all the guests walk to the pier in their lovely dresses and relaxed outfits to enjoy the sunset cruise. The pool was relaxing as well. The only complaint I have is that a margarita with Casa Migos should not cost almost $40. This will cause your guests to purchase liquor offsite and bring it back to the hotel. All in all, we had a great stay and we returned home refreshed.

Very nice property and staff is amazing

One of most unbelievable properties ever

Great service