Hotel feels like it may have got its 5 stars by ticking a few boxes - eg kids club, spa, gym, concierge etc. The service is not what you expect from a 5 star hotel at all. Negatives: We were told we got upgraded and were presented with a ‘sunset view’ which was in fact a view of the staff car park and a partial bay view. Family of 4 - Small sofa bed, definitely not suitable for older kids over 12 yrs They had not provided pillows for the sofa bed, so we had to ask. Only one chair on the balcony - not suitable for a family! Pool towel service very slow and you can’t just grab a towel… they seem to be in short supply and they have to go and get them for you weirdly. Only one buffet restaurant on the main site catering for the masses. The service at the hotel’s Sud beach restaurant is slow and patchy… they got drinks orders wrong several times. Expensive bill for what you get. Design of the hotel makes it feel busy as there is only really one main area with loungers and 2 pools. They organised horse riding for us which was not good at all - my daughter who is an experienced rider was in tears because they gave her a young horse who got out of control and almost bucked her off. Breakfast service is sloppy when it’s busy - tables are not set properly, missing napkins and cutlery, tables are not cleared. Orange juice is served out of just one slow pouring dispenser - creating queues. Positives Tasteful modern decor in room Nice open style hanging wardrobe Breakfast has

I have enjoyed the stay with my family in this hotel. The room could have been better i was promised to get it changed several times but it never happened. Otherwise overall it was good.

Hotel is really nice Staff are professional and friendly Clean rooms Really nice pool and clean and the pool bar and restaurant was good Breakfast was good be a lot better Dinner buffet wasn’t good (not a lot of options, almost no local options, taste wasn’t to my liking) The restaurant by the beach really nice but also not a lot of options and no local options

One of the best hotels ive stayed at, the staff are super friendly, they are attentive. The hotel has all the luxuries, the swimming pools, thr breakfast and resturants are high quality and very reasonably priced. Check out the beach resturant Sud which does amazing food. Will definitely stay here again.

Hotel is very good,helpful staff, has its own besch. If you need to acees shops, restaurants and other amenities its a 20min walk to tazaghout or 5mins drive

The hotel is well maintained and the personnel are wonderful. I special shoutout for Khadija at the breakfast buffet team. Very kind and professional!

Fantastic hotel, restaurants and staff. We had a wonderful trip that was made possible by the fantastic level of service and quality we received at every interaction with hotel staff.

Amazing stay, amazing staff.. perfect vacation.. thank you Hyatt taghazout