Hi our rooms were in another building Anex did not realize at the time of booking. So it was a bit disappointing since we booked 7 rooms and 2 were in another building. It should have been mentioned on the website. Overall experience was great reception was closed in the evenings so had to what’s app for any issue. Rooms were clean and very comfortable beautifully decorated and all the rooms were excellent. My mother’s room on the 3rd level AC didn’t work properly and it wasn’t as cool as others rooms. Overall we had a great stay and they arranged taxis for us from the hotel to the airport. Staff were co operative and replied to our what’s app message quickly. Reception area should be improved since the rooms were so nice.

This is a very small hotel and the people that work the desk are in a back room. You are lucky if you catch them there and they let you know that they are very busy and get put out if you ask for anything. They are difficult to understand and rude. The woman that we had the second day was better and walked us to the water taxi after my son in law called the hotel for me. I would not recommend. There are better lodging options.

This is a great little hotel in a really good location just a 10 minute walk to St Marks Square. Very clean and comfortable. We had a mezzanine room which had a bathroom and living room area with sofa and TV down stairs and a very comfortable bed upstairs. Our son had a sofa bed downstairs which he said was very comfortable too. Toiletries, bath robe and slippers were provided as was a complimentary mini bar which we found handy after a day out sightseeing in mid thirty degree temperatures. Breakfast is not available but this didn't matter as only a two minute walk away is a little place you can buy croissants etc! Staff were very friendly. Would highly recommend this lovely hotel.

Great facilities and very friendly staff. Would certainly stay there again.

Couzy room at the 5 th floor. But the toilet has little privacy.

Great location. Perfectly maintained property. Highly recommended.

Very clean and great location!

This is a lovely hotel situated a 1 min walk from Giglio water bus stop on line 1. It is only a 10 minute walk from St Mark's Square. The area around the hotel is very quiet and the room was lovely. The only downside was the bathroom is made from frosted glass walls so not as much privacy if you're sharing the room while you're using it!

The location of the hotel was fabulous, walking distances to all the major attractions. Love the fact the mini bar is included, plenty juices, water and even Prosecco as night cap.

Beautiful Hotel, walk to everything, Vaporettos and Gandolas a walk away. Hotel is amazing!

Beautiful

Had a penthouse room which was unusual. No room in bathroom to put out anything. Bath gel soap was out. King bed was extra large do that was nice. No extra blankets. Small room although the booking said it was a double room. Not sure what that meant. When checking in, there was one man on the bottom level. He leaves at 6pm so there is no one there to help with questions, etc. Only way to get help was to call a number. We did do this and got a response but found the whole process rather strange.

Very good and clean room. Nice shower space and good amount of amenities such as toothbrush, toothpaste and mini bar was free. For this price in Venice is very good consider most hotels are old and dirty.

The hotel is new and comfortable but it does not have breakfast or room service. Also the reception works only from 8 to 5 pm which is not good for a hotel with this price . I did not receive any VIP amenities and when asked for a late check out they did not give me

Nice property in a good location for exploring Venice.

Extremely noisy, windows are paper thin and the street is next to the ferry so impossible to sleep at night. The door and walls are thin as well so it’s like living qith the other people at the hotel hearing them pass by, go to the toilet and cough. The toilets are in a glass room and if you go to the toilet the other person in the room can basically see everything and hear everything. No closets, a hanger. The safe is unreachable, it’s 2 meters above the ground. No breakfast room in the hotel you have to walk 5 mins to enter another hotel. No one at reception at night, you have to go to another hotel next to it if you have an issue.

Fantastic hotel. Man on the front desk was extremely helpful. Organised us a taxi and a meet and greet to Morano Island. Fully stocked mini bar and coffee machine stocked daily. Perfect location. Only thing missing was a floor length mirror (only had 1 in bathroom above sink)

Excellent lication in the heart of San Marco. The advantage is that the rooms are in a quite street while in 30m is the most crowded street of Venice. The room is brand new renovated and pet friendly.

Facilities excellent but the men that received us in feont desk not very friendly. With my VIP status i supposed to received 1 bottle of wine daily but the staff didnt know that. The hotel is not identified, dificult to find if your GPS didnt function as per poor signal.

Mini bar is great, showers and bathroom are recently renovated and beautiful. Everything clean and neatly organized. Hotel is near the Marco Plaza, excellent shopping area with designer stores and bar restaurants and gondolas are everywhere Property is not identified outside; not easy to find. When we arrived to the “front desk”, the man was rude and short of words; he slamed his fist in the table when he asked a question to one person in the group and a different person answered.The man lacks proper customer service. Franchesca, do not bother to blame me or get defensive because of my feedback, like you did with other reviews, instead use the feedback and make your hotel better: this is what the reviews are for, to help you improve the quality of your service.

Very nice large luxurious room that is very modern compared to the other hotels in the area. Really nice aesthetic and well put together. Only downside at night time there is no reception however you can contact on WhatsApp so not a big issue, overall brilliant hotel with gondola service on your doorstep.

Awesome location and facilities, walking distance from everything.

Really great place to stay, fab location, friendly staff - would definitely recommend

Very nice place, but unfortunately supposedly the double rooms all face a wall so there’s almost no daylight. We didn’t get an upgrade to a room with a light or an upgrade at all despite it supposedly being a perk (as seems to be typical). We asked about it but were told nothing else was available. The site had other rooms available for purchase the same nights, however. Otherwise it’s a very nice well appointed room.

Fabulous hotel and the room was amazing. Spotlessly clean. Mini bar restocked daily and the staff were super friendly and polite- nothing was too much trouble. Located in the heart of everything. The boat ride to and from airport is like one minute walk. Can not fault this hotel at all.

Loved the modern decor with hints of old world touches. Hotel conveniently close to ferry station which made arriving and leaving with bags easier. Staff extremely helpful and accommodating. Only issue had was with tvs that were not working consistently but since we were out and about most of the time it was not a big issue. I would definitely stay here again.

Great place, comfortable room facilities. The hotel is perfect choice for your Venezia trip.

Excellent room - big and modern. Clean with lovely amenities and mini bar included. Will definitely stay again.

Our hotel room was simply gorgeous, modern, clean and very special. The only hitch for us was upon arrival one member of the staff was cold, unfriendly and not helpful at all. The other staff members were terrific The location was great with access to transportation and walking. Venice is so unique and beautiful! If you can see it!!

The hospitality was beyond perfect, the personnel was very kind and helpful. We needed a watertaxi in order to get to the bus station and they arranged the booking days before. They sent you a message via WhatsApp and they are in constant communication in order to help. I truly recommend this place.

Very clean, good service, close to everything,

Great location, short walk to St Marks Sq and most of the popular sights. Pleasantly surprised that the minibar and coffee facilities were complimentary. Quiet location with a lovely restaurant right next door. Good sized room, however the shower never heated up, the toilet seat was broken and communication via email was slow and sometimes not answered. Also I’m pretty sure our room was not the penthouse as advertised.