It was okay

Customer service could be better. Wifi was not working, towerls werent ready.

It was clean.

My stay was good.

Horrible staff and hospitality, dirty, bugs, outside area filthy

Worst place I've ever stayed! Front desk closed up at night. No room service on multiple nights. Rooms stink. Barking dogs in hallway at 3 in the morning both nights. An alarm in hallway is beeping at 2 in the morning for a couple of hours. My niece is locked out her room one night for an hour and half till someone showed up and mold on her ceiling. The outside of the building has obviously been redone so BEWARE!!....devil in disguise!!

If you have low expectations/ standards, you’ll think this place is nice. The outside is very deceiving. it’s in a new development area, close to stores and restaurants. The full size refrigerator and microwave is nice. But, that’s where the good things end. Immediately when you get past the front desk your hit with a mixture of cigarettes, dog pee, and mildew. And, that follows through all of the hallways. Huge stains in the carpet, walls are paper thin, and dog pee, so much dog pee. The first room I was given smelled like a bomb of bug spray went off, so strong I was choking/gagging. The 2nd room I was given didn’t smell of bug spray thankfully! But, visible bugs in the room, bed is very soft and thin (springs felt through the bed) bedding has stains and burn holes in it, wash clothes and bath towels also have stains on them. This place is just gross. If I could’ve gotten a refund I would have left, but thankfully was only here for 2 nights. Wouldn’t recommend this place to anyone

May recommend better beds.

Staff was very friendly

My recent stay was unfortunately very disappointing. Several aspects of the experience left me feeling frustrated and dissatisfied: Unreasonable Pet Fee: The most significant issue was the pet fee. We were charged a fee which was not clearly communicated at the time of booking. My ESA was ignored. The fee felt excessive especially considering the limited pet amenities provided. I felt penalized for traveling with our pet which should not be the case for a pet-friendly establishment. Room Quality: The room itself did not meet my expectations. It was not as clean or comfortable as advertised. I found issues with cleanliness and upkeep that made our stay unpleasant. I did not feel valued as a guest. Value for Money: Considering the quality of the room and the additional pet fee, the overall value for money was poor. We expected a higher standard of service and accommodation for the price we paid. Suggestions for Improvement: Transparency: Clearly communicate all fees, including pet fees, at the time of booking to avoid surprises. Make sure guests understand what they are paying for and why. Pet Amenities: If a pet fee is charged, ensure that adequate pet amenities and services are provided to justify the cost.

We did not have any maid service at all

Very nice

Roaches everywhere when we got to the room. In the sink, floor and even on the back of the bed. We were traveling with our 4 month old and the room was non-refundable so I didn’t sleep all night watching that there weren’t any roaches on my babies face while she slept. Absolutely terrible!

The room was clean and sufficient for the Ray and the price paid. All items worked efficiently and it had a good TV.

Great customer service very quiet

When I checked in, the front desk staff were hanging out in the lobby talking to other guests, saw me walk in with my bags and walk up to the unstaffed desk. I waited a few minutes then rang the bell. It wasn't until that point that the front desk staff in the lobby finally came around the desk to help me. My first room had a broken TV and I had to be moved to another room. There was one bar of soap for both the shower and the sink. No other toiletries like shampoo or conditioner. The floor had a crinkling sound all night - I couldn't tell if it was the floor itself or things walking on the floor. The entire structure is noisy - all night I could hear people walking around the hotel and it was LOUD in my room. I ended up turning on my TV just to try to drown out the other sounds. When I left in the morning I wanted to let the staff know. But there was no staff on duty and the front desk was shuttered closed. This was around 7:30 am so not unreasonably early. This was a horrible experience. I got no sleep and was disappointed across the board with the entire experience.

Got there at 3:30 and no rooms were ready.Girl behide the counter cound not tell me when I could get into a room. Came back at 5:00 and we got keys. Keys didn't work. Went back and they reprogrammed the keys. Went back to the room and 2 girl's were coming out. They gave me a room that someone (2 young girls) have already been been given. That could have been a terrible situation.

This property is well worth the price! Very clean, hard floors, plenty of space, kitchenette with electric burners, microwave and regular size refrigerator. Plenty of laundry units and rooms equipped with laundry baskets.

Cancelled on us at check in time despite us booking months in advance

Very nice

We didn’t even get to stay. We had a pay at property reservation. They ran my card 3-4 days prior and cancelled my reservation with no prior warning. We showed up and the front desk lady was short with us. The manager admitted to cancelling the room. Customer service was awful (except for Mike, but he wasn’t able to help). The front desk lady didn’t even have the corporate number. She wanted to give me the email address at 11 at night when we still needed a place to stay. We had to sleep in our car for a night before we could book somewhere else. And all customer service did was give us 6,000 points that couldn’t even use that weekend. Awful experience.

We travel to Austin Texas once a year to sell Moonrise Candle Co. and in the past have never found the best lodging for our dog and for our traveling needs. Woodsprings Cedar Park impressed us! Why? Cleanliness of the lobby, the hallways and the rooms mean a lot. Thank you to Amelia the GM and her team for being professional, consistent and focused. I would point out that residents with dogs need to pick up their dog waste as it is all over the landscape. Many blessings and we will be back! #R76

Cleanliness

Room is minimalist and linens were thin. Beds were hard and pillows flat. Room was clean as was the bathroom. Not somewhere I’d like to stay for more than one night. Barking dogs and heavy footed walker upstairs added to a less than great stay. Opened shades in the morning to no less than 4 city police cars and a crime scene investigation vehicle.

The room smelled like bug spray. The beds were very soft and uncomfortable. There was no curtain so the light shined in all night. And there were visible bugs in the room.

The entire building reeks. The floor with our room smelled like a leaking dumpster in particular, with sticky floors and soiled carpeting to match. Our room smelled overwhelmingly of cigarette smoke—like, enough to induce a headache. As far as the room goes, if something was fabric, it was stained. Sheets, pillowcases, towels, washcloths, all of it. I’m not even sure if the towels were washed because of the discoloration and the amount of hair covering them. Not to mention the lack of basics such as no luggage holder, no hangers (despite the space to hang them,) no blow drier, no iron, no toiletries other than a bar of facial soap… rough. Do yourself a favor, spend the extra $20 or so a night and stay at the Hyatt Place next door, you’ll be thankful you did.

This was perfect for an extended stay with the nice kitchenette provided.

Arrived at 1:30pm, room not ready til 9:30pm but still charged for the day. Lots of “riff-raff” lounging on the parking lot

Our stay was excellent!

They did NOT have the handicap room I RESERVED and PAID for. I contacted the manager 3 times in one day, but she did NOT do as she stated she would do. They do NOT pick up trash at your dooor. They do NOT clean except for every 14 days. The mattress has a indentation in it and it creeks and pops.your room

This Woodspring has been a lifesaver for my fiancé and I. Safe, very clean, great customer service, and there are a ton of business nearby to work at if you need employment. Location is great, the rooms are clean and comfortable, we love this place.

People drinking in the parking lot, staff very unhelpful and an ugly smell.