I have stayed at these hotels in various cities across the East Coast for several years now, and have enjoyed them all. But this one was exceptional!

We were on the ground floor with the lobby , with a lovely bar, pool table and computer station down the hall. The hall doors remained open all the time and the music blasted thru the night. The lobby emptied around midnight but the music never stopped, including out into the parking lot where we brought our small cat to sleep in the car because it was so stressful to him. We did not want his meowing to bother other guests.

Room was clean staff was wonderful.

The room was great but checkin was not. I called ahead to say we were going out for the evening before checkin. The desk clerk was helpful and left a note to alert the next shift. We arrived after the bars closed. When we got there, they had no record of my reservation despite me calling and the note visible on the desk. The overnight desk clerk had to call the manager atleast 9 times and 45 minutes later the manager finally said “just give them a room we will figure it out tomorrow “. Despite all, I would stay again but lesson learned and I’ll check in before going out next time.

Charged 50 and don’t know why

Our stay was fantastic the front desk staff were so helpful and accommodating. We had driven 14hours and they made every effort to get us checked in early and ensured we had 2 rooms, super pleasant and also informative. The city of Florence had no water for a period of time during our stay and they continually provided updates and information as to when the water would be back on. I would stay here again over any other place in Florence.

The amenities says it has a 24 hr pool but it really opens from 8am-10pm and it's indoor. There was nobody working the kitchen so we couldn't eat breakfast or eat whatever that was at the bar.

Our door on the bathroom was broken and it is like a barn door so as a disabled veteran I was unable to lift the door closed. I also had my 12 year old daughter with me who couldn't lift the door, so if my husband was not in the room we couldn't close the door. They asked me what they were to do and said they were completely booked. We had to struggle through this but I am awaiting some sort of compensation back, since we were there for my father in law's funeral service, we did not want issue with a hotel stay that was supposed to be higher price for better quality. They also gave me a receipt for another person's stay, so it had the person's address, dates they stayed and last four of their credit card number. Definitely do not feel secure about my information with this location. Furthermore, there is no breakfast there. So many people like me, woke up and came down looking for breakfast and there was none. I have stayed in a few different Aloft hotels but this is the worst ever.