The staff and service were excellent; we loved the overall ambiance and experience. It is in a spectacular location with easy access to the city and beyond. While our room was small like many historic hotels, it was well designed, updated, and perfect for a couple of nights.

The Fairmont Copley Plaza and a most beautiful hotel and in the very best location. Walking distance to everything. What made the best of our stay was the staff - the were all truly exceptional especially the front desk staff and of course the reason this hotel was originally chose - Cori the token hotel dog!

Smallest room with the smallest most inconvenient bathroom I have ever stayed in. Two people could not be in the bathroom at the same time doing anything. No counter space, everything was jammed in. The room was about the size of a toaster box. We had to call for our luggage to be brought up, and call twice for someone to come get our luggage when leaving. When we woke up and wanted room service, they did not start until 7am. There was a mandatory $35 a day “City Experience Bundle Fee” that we never even made use of. It covered WiFi (our cell service was fine), water in our room, local and international calls, and a $25 discount in their restaurant (which was the only thing we used on our $21 espresso Martini). All in all, The Fairmont Copley has an amazing location, but is resting on its reputation. I would recommend one of the bigger hotels right across the street for more space, the same if not better service and the same location.

Smelled and looked like a 75 year old hotel

Great location

Many of the staff are unfriendly and clearly not enjoying their jobs.

I always enjoy staying at the Fairmont, great location and friendly staff. Unfortunately, on this trip I didn't get the chance to enjoy the Oak Long Bar which is one of my favorite Boston watering holes.

Couldn't check in staff was rude and not understanding

The bathroom was smaller than a closet with 2 very small doors than barely closed

Very Nice

Property was in a great location, but the rooms were extremely dirty. The water pressure was horrific. I went down to the restaurant and the furniture was ripped and a not good shape…. it’s obvious that the owners have not spent the money and keeping the property up. I remember when they did the renovation 20 years ago was absolutely spectacular now it’s a three star hotel… with a great location

Lovely place, very luxurious well-kept. Friendly staff, gorgeous flowers in the lobby.

Had a great stay at a legacy hotel in a convenient location in downtown Boston. Yes, there are other premium hotels with modern amenities, but the Fairmont definitely has enough charm to make up for it. Used the fitness center, it was great. Only thing I would say detracts is the lack of parking, which can be mitigated by taking public transit or parking at the Clarendon Street garage across the street. Also the keys used to work the elevators and gain access to the rooms would demagnetize-- in 2024 this shouldn't really be a problem.

Pricey but so is everything in Fenway. Beautiful old school hotel with large rooms and firm beds. The furniture and wood framing could use some updating but easy to look past that when the hotel is so beautiful and the center of everything.

Outstanding hotel!! The service was excellent! We will definitely be back!

Beautiful hotel. If you would like a refrigerator request in advance Staff was helpful and friendly. You will be charged $ 65 for overnight parking and a standard $35 fee

Best spot in Back Bay!

Our first time in Boston! Decided to celebrate our 34th anniversary at the Fairmont Coplay Plaza This hotel is beautiful and the location is perfect. You can literally walk everywhere! We got a room upgrade and front desk sent a bottle of champagne to the room. Our stay/trip was almost perfect! On our last night at the hotel, my husband slipped and fell while getting out of the shower. I called front desk and they sent two staff members, one to check on my husband and the other one to investigate incident. The person who checked on my husband determined that he needed to go to the hospital and called for an ambulance. My husband decided to wait to come home (the following day) instead of going to the hospital. The following morning, we went to the front desk to checkout and nobody knew about the incident, no one called us to check how he was doing or if we needed any assistance. To me, that’s not a good customer service. My husband was in so much pain and was unable to move his arm. He has a small fracture. A little more show of concern and consideration from the hotel staff would’ve been appreciated. After a few hours, he received an email from hotel apologizing for not checking on him earlier.

Wonderful historical hotel. Older facilities but well kept up! Wonderful service (special thanks to very helpful and friendly Betty at the front desk).

very expensive and not worth the money

Great location. Rooms could use an update

Lovely hotel, beautiful room, great room service, friendly and kind staff.

Wonderful service from staffs, respond to request is extremely timely and they do it with joy. Locality is well situated and accessible to the T.

What a beautiful hotel very impressive

Friendly and caring staff. Rooms were great - temperature controls worked and lots of light in the room. Gym was good

The staff was warm and welcoming. We had plenty of space for 5 people in our room.

Great history. Would have been nice if the 112 anniversary of the hotel had been celebrated some how.

Great location

It was great

Staff was wonderful, room was very clean and comfortable.

The hotel lobby and the details of the architecture are fantastic. However, I felt that the wet areas of the room were not clean enough. The toilet regurgitates slightly after flashing, and I found a stain in the sink and a shower curtain.

Very nice hotel. Nothing to complain about. We will stay there again.