I was expecting a lot more for this caliber of rental and for the price. To begin with, there was no "welcome package", and no instructions on how to work the fireplace, stovetop, front door lock, hot tub, or any other appliances. We were not able to lock the doors or work the fireplace for half of our stay, until someone was available to help us with this. We also did not have any garbage bags, oven mits, or paper towels. These things are basic, and it was quite a burden to go without. Moreover, our outdoor patio was completely covered in cigarette butts. Needless to say, that is repulsive, and made us not want to use the hot tub or outdoor amenities, not knowing if the rest of it was clean. The blinds in the bedroom with bunkbeds is almost falling off, and quite unsettling. Although your staff is very kind, they were very hard to reach. The reception is very poor and the phone lines kept being cutoff. As a matter of fact, it was quite impossible to use our phones at all. I hope there is some way to rectify the unpleasant and very underwhelming experience I had at your Lodge. Looking forward to hearing back.