Las instalaciones del hotel son excelentes, el club de playa está espectacular y el personal es siempre amable y atento. Los alimentos son muy buenos, preparan espectáculos para cada noche de una gran calidad.

Un día no hicieron la limpieza del cuarto.

El personal con el que se hizo el check in atendía de mala gana, la comida poco variada, así como las camas súper incómodas y el baño sin alguna amenidad más que un jabón para manos que jamás cambiaron

Muy limpio todo y el personal súper amable!

Los cocteles del bar podrían ser un poco más “consistentes”, parece que pides una soda ! 😄

The rooms were nice, the pool/beach club was great- staff were good, sometimes at the front desk were not very helpful but for the most part it was great. Check in was seemless

the fact that you didn't have food options between 5pm and 730 pm.. not very helpful with families with children for sure.

En general todo , club de playa excelente , bares , comida el personal excelente , el.spa muy bien

Food ok, good. Location also ok. Small nice hotel. Night shows were amazing. Staff super nice. Beach club is nice, pool awesome.

Loud music all the time, everywhere, annoying. They gave us a king size room with an awful AC, the room smelled like humidity when AC was on. We got sick, idk if AC caused it. After two nights of this nightmare we asked for another room with a newer AC and it was amazing. Bit we had to ask for it. It is unacceptable they're offering those rooms with old ACs. The old room was even more expensive! It looked like a 2-Star hotel max. Very disappointed. Never going back to this hotel.

el club de playa

la comida

The room was very clean. The hotel is located in an amazing garden with various option to have fun with the kids like a mini-golf and table tennis. There was a shuttle to the beach club every half hour, but it is also possible to walk to the beach. We liked the restaurant at the beach club where the lunch was. The pool was nice but the beach is open to the public and was always very crowded.

We didn't like the food in the main restaurant (breakfast and dinner). It was not very delicious and caused some stomach problems to my husband and me.

The location is fantastic, very close to the beach and the Beach Club has amazing views.

The beach club closes early at 5:30, it would be nice to stay open for the sunset.

The staff were very good, friendly and very accommodating

That some parts of the hotel were closed

The room was really big and comfortable

The buffet didn't have a lot of options, and the food was barely ok.

su club de playa

cierra alas 5 el club denplaya deveria ser un 7

they charged us more than was said . no elevator and we had a elder person . the tv in room didn’t work . wifi in rooms never worked. food always cold .your at the beach club and can’t go in wet to eat in the restaurant. at dinner time they have a show and they don’t have enough tables for every room so you have to share a table with other people and we are high with COVID cases . the people go to eat and stay till show is done the people that want to eat have to wait till people leave at 10pm to eat . I would not stay there again and would not recommend to any

The cooks, waiters and maids were very nice.

I Can only wear gym shoes. We were not allowed to eat in the specialty restaurant because of wearing gym shoes. Lunch was off the property. We arrived around 11:15 or so. We were hungry. Lunch off the property didn’t start until 1:00. If we would have eaten when we got to the hotel, that would be breakfast. So then on the day checking out we would have to pay for breakfast per management. There were other issues.

The location was great because it was not in the middle of everything. It was quiet and safe.

The food was not that great.

Comfy bed and pillows

I like how clean they keep the hotel and rooms clean too.

I didn’t like the small amount of choice on food for breakfast, lunch and dinner.