The Hotel itself was beautiful, very clean and very well appointed. We had breakfast in the Cloisters room with our order prepared fresh from the menu and was very nice - the orange and pear juice were freshly squeezed also.

On checkin they said that they had upgraded us from the standard King Room we booked. However the room (No 7) they gave us - although well appointed - had one small single window that was frosted at the bottom so the room needed lights all the time. ( I could see why when on a chair to look out of the top window - below were all the air conditioning ducts - very unsightly. the window was very difficult to open to get some fresh air in - the room was very hot during the night so not a comfortable sleep. Air conditioning did not help to make it cooler so we turned it off. For the price we paid I felt it was a very poor room.

the room and bathroom were a cut above. And the food in the restaurant was 5 star. Staff very friendly and courteous.

the only thing and this is scraping the bottom of the barrelwas that i couldnt find the access to your hotel easily. i had to drive around a bit and that took a lot of time.

Breakfast was delicious. Bar was nice.

My room aircon did not work, but I was compensated.

The breakfast is fantastic. We got upgraded when we checked in, and the room was a great size with a huge bathroom, which had everything we needed. The complimentary mini bar was a nice touch, as was good quality coffee in the rooms.

The bedroom decor was a bit tired and the floor could have been cleaner.

I loved having a room with a sleigh bed & copper bathtub. It was all very tastefully decorated. The staff were lovely as usual. I went to see the exhibitions at Firstsite right opposite & saw 2 artworks on display done by someone I knew years ago, which was a nice surprise-GreyFriars is so handy for lots of Colchester’s attractions.

Can’t think of anything. They do everything so well there!

Location ideal in centre of town, next door to the Colchester Castle. Very high standard of service and food.

Combining the great feel of a historic building with all modern facilities.

Very nice hotel, excellent food both in the restaurant and in the bar.

The sausage on the breakfast not to my taste they had a smokey flavour. But this is a personal thing my husband loved them. The emergency light in the room was so bright again a personal thing.

It’s fine as always

Carpets in the room grubby, shower head gummed up with limescale, torn curtain in 16. Otherwise fine.