The hotel needs some renovation work done. Carpets are very dirty in hallways and elevator. Air conditioning in room was not working properly, air felt sticky and the room smelled badly. The location is really the only upside.

We enjoyed our stay. Nice room. We did find a back drive to get into the hotel parking lot, as it’s on a busy street/corner.

Large building, a bit old

We enjoyed the different breakfast options.

I will continue to stay here 2-3 times a year. Very accommodating. I feel like the staff is my family when I stay and beautiful heated outside pool.

One of the Best properties we have stayed at. Hope the employees are recognized.

Staff was great. Easy access to shopping, food, highway

Traffic

I like the room. The accommodations were good, but I am a short person and I would like to have shorter beds available there easier to get in even for tall people.

Perfect location, clean, Brett at the front desk- couldn’t be nicer. We will stay here again

Check in was a breeze.

Rooms were clean, staff was nice. Pool area was good. Carpet was a little dated that's all. Overall had a great time.

The hotel was overbooked, and they didn't have a room to give us that had 2 queen beds (the room type we had reserved). After about 30 minutes of debating about it and them blaming Hotels.com instead of taking ownership of the issue, they finally gave us a room with a king sized bed and a pull out couch. The hotel was also packed due to a softball tournament happening nearby, so the hotel was understaffed and didn't have enough supplies, despite admitting that those rooms had been booked about a year ago, so they knew it was coming. There was no A/C in the lobby/breakfast area, so it was unbearably hot and humid there. Only one elevator was working, and there was a team working on a major rewiring project and getting in the way of everyone, at a time when the hotel staff knew it would be very busy. In general, they are not well-organized, and don't take ownership of their own mistakes. Instead of blaming third-party apps for the overbooking dilemma, maybe they should consider not partnering with them to begin with if it's going to create so many issues for their customers.

Easy access to freeway, spacious room, good breakfast, nice neighborhood, nice pool

Very clean.

Our trip was not pleasant. The front desk worker in the evening was horrible. Cussing at us for asking about the pool that was closed early. Followed us outside twice. The next evening, was rude again. Then we witnessed him on his phone ignore anyone that was at the front desk or walked by. Very unprofessional.

Location. Disliked breakfast selection, room cleaning every two days

The staff was very friendly and the rooms were clean and comfortable.

Room was clean, but the plug in the bathroom was shorted out, the bed coverings were too small for the bed, the carpet was dirty and stained. We would not stay there again.

Convenient location

The facilities and people were great. The breakfast was horrible. I ended up goung through McDonald's drive through.

The hotel is filthy. The hallway floors are disgusting. Our room did not appear to be vacuumed. Debris on the floor. If it was vacuumed then there would not have been change laying on the floor. Hair in one of the beds. Difficult to relax knowing how dirty it was. That being said the staff was nice, towels were clean, breakfast was decent.

Very friendly and helpful staff

Clean room, dead battery on door, room phone not working, no safe, limited hot water. Had two rooms and wanted connectivity, hotel staff said it could be done, manager said No. I am not staying at this hotel again!

Brett was friendly and helpful. Room was clean, bed soft. Close to many stores and restaurants. Waking to the sound of Dumpster/Garbage Truck noise at 4:20am was not pleasant.

I booked two rooms with (accessibility) thorugh Expedia. When I arrived ! was given one room very different from the other. The smaller room had a bed pushed up agaist the wall. I could not believe that this was adequate for someone who needed more access points. When I went to share my concerns with the front desk I was told I had to deal with Expedia as they were responsible for booking the two different rooms. I called Expedia and they worked on having me moved to another room. They cancelled my room and re booked me for another room. When I went to the front desk as directed by Expedia no information was sent to Hampton Inn and they were unable to move me to another room. Now I have to call Expedia again to have confirmation numbers given directly to the fron desk over the phone. I was charged more money for the alternate room. My issue: Why did Expedia book me two different rooms? Should I not be made aware of the avaiabilty? Even when Expedia tries to solve the issue they did not follow through to ensure all was communicated with the Hotel. Why am I being charged more money when it was Expedia that messed up? Lastly, I do not like Hampton Inn blaming Expedia or vice versa. As partners in business this is not a good practice. This is a bigger problem than the Hampton Inn. This is customer service issues with Expedia. I am a Gold member with Expedia and I have booked most every stay through Expedia. I think it is time for a change!

The property was being renovated when I stayed. The staff was very friendly and responsive. While not a walkable area, you are near a bunch of shopping and dining options. The fact it's just off I-275 is a plus.

Quick check-in and newly remodeled room was nice

We have stayed here before, and my general feeling was that it was ok. Not so this time. First, we were never notified that the property was under renovation. The signage implied it was just the 2nd floor. That's where they put us. If anything else had been available, we should have been put there. (Don't know if anything else was available.) Next, our renovations had been completed, but there were spots where the debris hadn't been cleaned up. Told front desk, but nothing done. Next, despite the renovations, the air conditioner unit was old and stunningly loud. Finally, the toilet was so low that I felt like I was doing deep knee bends/squats to use it. Might as well have been in pre-WWII Japan. Will not be going back to this property, even though it is convenient.

They were under renovation and it was not clean. Loved the bed. Had a great sleep.

Property in need of updates.

Upon check in we were greeted by a very friendly woman behind the counter. The room was clean and the bed was comfortable however, the walls must be paper thin. At night we could hear the people in the room next to us almost like they were in our room. The breakfast was really quite nice and the area was clean and well stocked with food.