The property was not what I expect of a 4 star hotel. I would rate this hotel as a 2 star. If you have high standards don't pick this hotel. I would never pick this hotel again. The bed was so terrible we had to ask for another room. The rooms are very old and furniture as well as bed needs to be updated. The bathroom was the only thing that has been updated. The only upside to this hotel is the location and very walkable. The staff was great and very accommodating.

Hotel is old fashioned, great location, a bit noisy

Great stopover property. Enjoyed the brief visit. Was clean. Would stop off here again.

Very nice hotel and can walk anyway in the heart of the oldtown.

I loved everything about my stay at this hotel. Perfectly situated - very close to the main train station, high-end shopping and lovely restaurants. Clean, quiet, and best of all, the staff at the front desk were absolutely wonderful in every way!! I felt very well taken care of. I will definitely return.

They are advertise to have ac. No ac available. They couldn't fix the problem during our stay

We arrived early from a long flight and they let us check in early to the room which was greatly appreciated. Would stay again

I was only planning on staying in Zurich for one night before moving on to Bern but this historic hotel, its surroundings, the room and the staff made it an easy decision to stay another night.

Exactly what I was looking for. Room is small (which I prefer), up to day, clean and comfortable.

convenient location overall very good value

Do not understand how this hotel has an 8/10z Waiting 4 hours to get my bag to my room then getting it myself from reception at 7.15 pm. The room smelt so bad I asked if it was a smoking room or had chemicals been used as after 30 minutes I needed my asthma medication and a migraine started. There was no electric jug to make tea. Reception staff said they would bring it. Still waiting at 10:30pm and by now quite concerned I will need medical treatment. Was offered a different room and took my bags to reception to wait. Found a room but bags were not delivered. Was asked to wait in the bar. Eventually settled with my bag but still forced to go back downstairs to ask for the jug. The staff were so off hand and used excuse they were in their own BUT I fail to understand why I was made to wait hours and others attended immediately. My oxygen levels were so low I feared I would need the ambulance.

Great place

Very clean and efficient. Got us our rooms much earlier than the 3pm time as we had just landed and were tired. Staff is courteous, attentive and helpful. Rooms are very comfortable.

It was placed in the center of the older part of the City, made it convenient to see the site, hit the train station, and plenty of places to eat.

Great location and excellent staff

very polite and helpful staff

Great location

The staff was SO nice and helpful. The gentlemen at the front desk were great and very quick to offer assistance. The breakfast was good, albeit kind of expensive so we only did it on our first morning there. The property is by everything - a block away from the Zurich HB, across the way is a bakery / chocolate shop and a short walk to the river side, plus lots of places to eat in the vicinity.

Old fashion hotel.

Friendly staff, great service

Good location and clean. Did not eat there.

Joao Machado and Daniel are amazing members of the team. My wife and I have every intention of staying at the hotel next year. Please ask for Joao or Daniel! They are wonderful and their job and you won’t regret the experience at the hotel!

Amazing staff! Treated us to a Honeymoon fruit tray and Prosecco. Helpful with walk around town suggestions. Nice comfortable room. Wish we had been staying longer than just one night

Location was great, rooms were dated, not the cleanest or comfortable I have been in. Defenetly not a repeat for me

Near the train station, airport, Altstadt, restaurants, supermarkets, stores. Lovely comfortable hotel rooms. Front desk staff is helpful and pleasant except for 1female front desk staff who looked nonchalant and not smiling. Enjoyed our stay at hotel

Off site parking.

Everything was good and we enjoyed breakfast.

Short stay , one night nice clean room welcoming staff, found bed very firm.

As expected - all good. Would stay again.

nice hotel

Excellence location

Location is strong plus point. Reception area rather small. Reception staff excellent and helpful. Areas that needs to be improved: 1. Domestic staff - poor service in rooms 2. Beds - uncomfortable mattress