There was mold/mildew in the grout of the shower/bathtub and black curly short hair on the bathroom floor. Very disappointing

Upon entering our room the air was stale so tried to open the window and let it air out, but there was a hole in the screen and wasps were entering through it so I had to close it quickly. Went to front desk and they gave us a another room. Went to open the window and the screen was damaged too! Noticed that although the room was remodeled there was small holes in the room walls, the bath tub had big scratches in it. The air conditioner was very old and had only numbers for settings rather than an actual temperature setting. We were hot the 1st night and freezing the second night. Noticed door tiles missing by one of the entrance doors. Upon walking outside the hotel looking at the windows I noticed one of the windows had tape holding the window together and other damaged screens. Although the hotel is being remodeled there is shoddy workmanship and the maintenance is just not being done. The breakfast is always for the southern folk with grits and some spicy spam hash mix. Never seen bacon or omelet dishes like other similar priced hotels we have stayed at in the area. We've stayed here before and it's always a mixed bag on the quality of room we receive.

Stayed here two years in a row and the hot tub still isn't fixed

Mold in shower every where, floe scent light in bathroom burned out. Had to use the heat lamp for light. Clock didn’t work. Key cards didn't work on outside -side doors then had to get it rekeyed then still didn’t randomly didn’t work. Dirty rooms. Not worth the 240.00 per day. One of the worst rooms I have stayed in. Drain in the sink wouldn’t drain… parking lot is in terrible shape. Good thing I had an SUV or it would have bottomed out my car. Need more. Not going back there again!

The room was clean. The staff was friendly. That breakfast was out of this world! Loved that the most.

Easy to get to, little hard to the room though. Kinda confusing hallways

Convenient location, close to the airport and dining. Friendly staff and clean rooms.

The motel may show its age in spots but the are renovating. So the dust doesn't bother me.

Pass this one by! They had signs up to pardon their remodeling. If you want a pardon charge a more reasonable rate. The bathroom had mold in the grout. The rooms smell badly. The carpet has seen better days. The pool was out of order our whole stay. The front desk person was not helpful. We were there 5 days and they never serviced the rooms. They didn’t empty trash, make the beds or even offer fresh towels. The room to room calling didn’t work. The Wi-Fi was spotty. Not at all worth it.

The hotel smelled like mold, minimal towels, no hand towels, the carpets were wet and looked dirty, the wallpaper was coming off the walls, door to the room did not open and close properly, all doors leading outside were not key entry and also did not work properly, personally harassed by construction workers staying at hotel, lighting in the hallways was minimal and looked very dirty. The room itself did not smell clean, the outside wi dow did not work properly. Needless to say extremely disappointed for $170 night stay. The only thing good I have to say was the staff was very friendly and helpful.

The hotel is being remodeled. There are 9 updated rooms so far. The staff was so nice. The rooms not updated are dated, had a strong unpleasent odor, and needed some much needed love. For an overnight visit it was ok. The breakfast was nice with a variety of options.

This place is clean, modern, large lobby, clean pool & lovely room.

Good

Plenty of parking an doors to easily access the room!!

This property looks unkept, deserted, and dirty. Driving up to it was sad. Parking lot had pot holes and bumps. Windows dirty and curtains/window treatments unmatched and falling down. People answering phones were very pleasant!!! We also had to leave for family emergency too. Were going to stay and leave super early, but it looked sad and like a motel rented by the hour. I thought I sent this already but wasn't quite done. Sorry if 2.

A little dated. Bathtub surround moldy.

We are a delivery team that deliver's in the area every Wednesday evening and Thursday morning. I love staying here. I recommend it to all my fellow drivers.

They are in the middle of a remodel and were great about letting me know that they put me away from where they are currently working so I would not be bothered. Even though being remodeled the hotel is still very nice. I've stayed at others during remodels and they are usually a bit of a mess but not here. Staff is great and very accomodating. The breakfast room is very nice and comfortable as are the other conference rooms, workout room, and even game room. This is my favorite place to stay when in the area and have been here a few times.

Very nice helpful people

Hotel seemed good and nice but they are in the middle of renovating so some areas were messy. The room I had was nice but old. Tile in shower was dirty and could tell it hadn’t been cleaned in a while. Walls seemed thin and could hear people. There was a connecting door in my room which makes noise level and privacy different. I just don’t care for having that.

Beds were hard and old. The whole hotel needs a upgrade

Hotel was below average. Location was good. Hotel needed a deep cleaning. Desk staff was more worried about being in their cell phone than helping customers. View from our room on the second floor was literally a wall with chipped paint. Breakfast was advertised to be a hot breakfast but instead of bacon or sausage they had undercooked corn beef hash. Beds and pillows were comfortable. This was more of a $80-$90 per night hotel than a $170/night hotel.

Nice hotel. Comfy bed. Quiet.

Our room looks dirty and very outdated. The bathroom sink has a broken drain that doesn't work.

The night employee Monday night was a pleasure.

The pet room needs help. Toilet bowl was dirty. Shower grout moldy. Paint falling off near bathroom counter. Sink drains very slowly.

Halfway plowed halls smell like smoke and remodeling going on rooms are fine

Hot tub was closed because of high platform. The desk service was amazing, let me use her paper for sales, drew a map for where all the stores were, shared history about Rhinelander, was really helpful. Pool and sauna was so nice . There is a game room. Lots to do. Comfortable rooms ,slept great. Would come back there .

The room i was put in had trash underneath the beds, holes drilled in the dresser, mold in the bathrooms, a dirty pool, and no hot tub.

Very disappointing. The hot tub and sauna were not working. The walls in our room had smear marks on them. The bathroom outlets, along with the microwave didn’t work

The staff are awesome, friendly and knowledgeable. Due to construction which i understand first floor was unavailable and that was fine but then vaccuming the staircases and upstairs hallways daily would be a good idea because they were very dirty.

Hallways smelled like weed, walls are super thin. I got yelled at in the parking lot by someone high on something. I could hear everything going on in the rooms around me. Breakfast was good but i checked out a day early