I think they are renovating this hotel, but where we stayed was old. It was fine for a quick stay

The rooms beds were so hard. We didn’t have a microwave. The toilet water was so high it was impossible to take a number 2. The wallpaper was falling off. It was a weird slide door for closet and bathroom. But only one could be covered at a time. The staff were super nice.

Friendly staff and the room was clean

The hotel definitely has some age on it, but it was overall nice and clean. The pool was great. Staff was very accommodating. The area it is in is beautiful. Definitely would come back if I end up needing to stay in Harrisonburg again.

Our stay was very comfortable! The staff was very friendly and helpful. They were doing some repairs to a few places in the walls on the first floor and replacing some of the wallpaper. We were unable to hear any of the work in our room. And it was completely finished before we checked out. I was very impressed!!!

The people were great. But the place is run down. The gym smelled badly of mold. The pool was murky. The elevator only worked if you pressed the Up button, even if you’re going down. I wouldn’t recommend staying here until this location maintains the hotel better.

Everything thing was great room,size cleaniess. Only thing was the toilet would not go down good, other than that everything was great

Carpets had stains everywhere. Staff at front desk were incredibly kind however.

We had a great time, after relocating to a different hotel location because the elevator was not working and nom rooms available on lower floors to accommodate my disability of not being able to walk up-and-down the steps The customer service was excellent.

Rooms need updating.

Property is very old and dated. Elevator did not work and obviously had not for some time. I was not informed of this before my stay and it made it difficult with small children. The bed linens had nasty stains. Would not stay at this location again. There are plenty of up to date hotels in the area.

We checked in late on 7/20, and were told upon check in that the elevators were out of service. Huge inconvenience, as we have a young toddler and baby with a travel crib, cooler for baby’s milk, etc. We asked if they had anything available on the first floor, and were told they did not. We asked about a discount, and the man checking us in said we could bring up the issue with Expedia. They’d contact the hotel and confirm and get us a discounted rate. Unfortunately, that was untrue. Apparently hotel rep stated they sent out emails to guests telling them of the elevator outage (untrue) and it is on their website (it was not, because the issue had JUST STARTED!). Not only did we have to trek up 4 flights of stairs multiple times with a toddler and baby and all of their necessities, the room also smelt horrible and unclean. I will not be staying at another Hampton Inn in my future travels.

Excellent staff. AJ does a great job at the front desk. Michael does a great job over seeing room service. I will be back

Nothing

The elevator wasnt working. the shower was dripping w the sound of water gushing water through the walls

Elevator did not work and it has 4 floors. Dirty. Carpet was ripped and filthy! Never stay there again!

Hotel elevator was not in service and very inconvenient due to medical conditions

Great breakfast The tub was a little slippery- no accident- just had to be careful room 203

It was an easy on off I 81. The property was nice. Staff was helpful.

Nice place to stay. Very accessible.

Their systems were down and they refused to check me and my kids in after traveling 2 hours on a flight and a 2 hour drive . They were rude and not helpful at all and refused to give a refund

Excellent breakfast

We chose this hotel specifically for the pool and even called to verify before booking that the pool would be open. The pool didn’t open until 4pm on our last day! The pool was still dirty and disappointing. The rooms were extremely out of date and not cleaned the standard I would have liked. Ice machine was out of order, we ran out of toilet paper and had to ask for more(we received 1 roll), and I asked for towels that we never received. Very disappointed with the start of our summer vacations.

Easy to make an electronic reservation

This is the worst Hampton Inn that I've ever stayed at. Many of the people checking in (myself included) had to switch rooms at least once to find a suitable room. This property is in dire need of a renovation!!! Just do 20 rooms at a time. Rooms dirty; smelled of dog; furniture scratched, broken worn out; carpets super gross & often wet (?); only one elevator working...

Front desk staff was friendly and checked us in quickly. The room we stayed in think was 412 had a smell like a musty smell when we arrived. I think the sliding barn door on the bathroom and closet was weird. Just my opinion.

It’s a nice hotel for short trip to JMU. Rooms are clean and comfortable. Hallways need a bit upgrading. We have stayed here multiple times over the past 4 years.

We check out as soon as we checked in . Old , dirty , elevators not working ! Gross !

Place is dirty and smells bad. It is super dated and in need of a remodel.

The hotel is run down and needs updating. The bed was old and creaky, it sounded like a piece of plywood was under the mattress. One of the elevators was out of service for the next 3 months as posted on its door. The gal at the front desk who checked us in didn’t greet us or smile, quite unfriendly. We won’t be back there again.

The hotel is in desperate need of remodeling. There was mold spots in the shower grout, the carpet in the room was snagged and old and the hallways were very stuffy while our room was very very humid. Also the price gouging for graduation weekend at JMU was ridiculous. Definitely Not at all worth the 325$ we ended up paying per night for a two night stay. I will never stay here again.

Stay was nice, room could use a little cleaning or update. TV need to be plugged in to work, was difficult behind furniture. Breakfast - full tray of molded bread in container, but other options were ok