Booked last minute for hotel with a pool, what a great surprise, had a whole heat and ice experience available complimentary with stay. Bedroom was really comfortable and the hotel was fresh. Lots of parking for large vehicles too

Great check in and the guy was very helpful and told me all about the hotel. I have visited numerous times. I think the bar has be done out. We love the spa and we ate in the restaurant this time and the fish and chips was amazing.

Fantastic thermal suite, very clean, hot and relaxing.

Put into a box room of which was not fit for purpose as a double room as 2 single beds were put together and had a single bed head board, worst room ive ever stayed in and will not be returning

Had a lovely time hotel and staff very friendly

The room was in disrepair. Damage doorframe and broken sink from an old tap

My only issue is only one pillows

First time we have stayed at the mercure in manchester. We arrived thurs and there was plenty of parking , on entering reception where greeted straight away and where friendly and promptly sorted our room. The room was clean and tidy with facilities we hoped for. We took advantage of using the pool and were impressed by hiw clean it all was. Finally we had a meal on the second night and some drinks and again very pleased as with breakfast which was delicious. Totally enjoyed our stay.

Received an email from the hotel AFTER booking and paying in full that there may be excessive noise during our stay due to events happening on or near to hotel. I did ring and was told that there was two weddings that were planned that would go on until 1am. We did not see this as a problem initially. However, the noise downstairs was minimal. The noise in the corridors of guests arguing, checking out at 12am, supercars revving engines to excess at well after midnight, arguing at 4am right through until 6am. Threats from other guests after asking to keep the noise down, turned our stay into a nightmare. This was well beyond a bit of background noise from a wedding. It was shocking. The hotel itself seemed a nice venue but the situation we found ourselves in became unbearable. It totally ruined our experience

Breakfast service and experience was really poor, and the breakfast room itself was terribly outdated and desperate for upgrade which summed it up - overall this had a negative impact on other positive aspects of my stay namely spa, bedroom and the hotel location

First Night we arrived at 11.30pm, parking was fine, there’s lots & area looked nice, wasn’t that late but no one at Reception desk, all went downhill from there - told by some member of staff to ring the number left at the Desk but no one answered. Then Phone rang & it was a guest asking for Room Service. When member of staff passed by again we asked her what to do she finally went to look for the Reception person. When he finally turned up asked my first name and then couldn’t find my Keycard, took ages, past Midnight when I finally got to my room. Then at 3.30am the Fire alarm sounds but no message to leave so tried to fall back asleep. Then room looked OK but bathroom was terrible, the screen doesn’t keep water off the floor, the Door had Black mould & for some inexplicable reason there is a Speaker in the Room. The Lockers in the changing rooms are rubbish- most don’t work & there is a flashing light that could give you seizures if you’re epileptic. The Spa was overcrowded at one point but pool was fine. Just the worst stay I’ve had a Mercure Hotel.

Professional, friendly staff. Immaculate facilities in the spa. Lovely breakfast with a large selection. Super comfortable bed with lush pillows and duvet. Facilities in the room were excellent, wouldn’t hesitate to recommend or return!

Decent hotel

The hotel is fine other than the twin beds and bedding. Twin room one bed very soft one very hard but both poor. Likewise duvets one thick one thin. Very solid as were pillows. Desperately needs improving. Rest of hotel fine.

Having work done and not stated on booking

Having use of the spa facilities during a stay is perfect.

having work done at the hotel, my room was okay a bit dated but very noisy with Traffic. Food very good, run out of 5 on tap drinks which was also not great.

Great place! Had an issue with room on last night which ruined sleep. Night porter was lovely but couldn’t fix it during the night but at least he passed it onto the dayshift and offered compensation.

Excellent stay with all the amenities as mentioned. The pool, spa and gym was spectacular

Lovely hotel. Was very clean. Our hairdryer start smoking so reported to reception. Only problem is they are wired in to the wall which doesn't seem safe if once was to be smoking or set alight. Overall had a lovely 2 night stay.

The spa and swimmiing pool were highlights. The wine-cooler fridge in the room was a real bonus. There should be more electric sockets in the room, especially by the bedsides. Extra lamps, particularly in the corner by the armchairs, would have been appreciated; as well as stronger bedside reading lamps.

Great stay. Very clean and accommodating staff. Bar and spa are great additions for an enjoyable stay.

The room was clean and well kept, sadly outside our ground floor room (106) was a patio where the staff kept coming out onto and talking very loudly. We were woken many times through the night and early morning so had a terrible sleep and we were tired all day.

I had a great time. We went for the pool and jacuzzi and we were not disappointed. They also have saunas. Breakfast was good and staff were helpful and polite. If I'm being picky, I'd say we should have had robes in our room, also the bathroom drain was slow. And the shower gel wasn't enough. Otherwise it was a great experience. 9/10

Room quite tired, ceiling lamp falling off, bathroom had seen better days, bed not great. Thin walls , could hear my room neighbours phone call too well. Decent breakfast. Expected more for the cost.Unlikely to stay again.

Amazing experience so far... I had little expectations at first, but when i entered my room, i was blown away with the beauty and comfort i enjoyed in the room. Had a swim in the swimming pool and enjoyed the gym also.

Cosy, exceptional and very welcoming.

Attended a ABBA tribute night (party of 18) for my SIL’s 50th. Had a great night and the meal was amazing. Really lovely food. The staff are all friendly and very attentive. Hotel is looking a little tired in parts but the room was comfy. They are in the process of renovating at the moment. Didn’t get chance to use the pool or spa unfortunately. Liked how the room was ready for 2pm and didn’t chuck you out at daft o clock the next morning. Had until mid day to check out 👍

Comfortable room & the bathroom was very clean although the shower was good the water temperature kept changing. Other than that no major complaints.

Nice hotel, well presented, friendly staff, good food however a littled dates

Excellent facilities. The hotel, gym & spa was superb.

Friendly staff at reception, nice spacious room for me and the family. Had nice views outside the hotel and a good breakfast in the morning. Didnt get chance to try any of the spa facilities but would definitely stay here again if i needed too