Raj at the reception was extremely helpful and courteous

Beautiful hotel, very friendly, helpful and attentive stuff. Great breakfasts and good kitchen. A few small things that need upgrade: no ventilation in bathroom, old and worn towels, bathroom amenities need some fix up. Otherwise, awesome place to stay.

Very good location. Very friendly Staff: J S.Kaur and Mr.Sedjiu. Nice atmosphere... Very expensive breakfast 😭

Excellent dining room, nice bar area. Large rooms, reasonable prices. located in elegant suburb of Frankfurt with delightful surroundings and easy access to airport.

I love the hotel but this time no wash soap, no shampoo, and no remote control - when I asked about the VIP access upgrade and /or 20 Euro for meal or drinks, it was denied. When I checked out, I was asked why I didn’t use it. This time - very disappointed about not fixing items within two nights.

Blessed with a phenomenal location, but service wasn't as expected. First, I would like to start off by saying that the Steigenberger Hotel resides at an excellent location. It is conveniently located next to the Kurpark and is within easy walking distance of the shopping district (Louisen Str). The ongoing challenge that we had during our stay was concerning the bathroom, specifically the availability of wash cloths. On the first night my wife and I each had one washcloth for use. We stayed in many other hotels and never had an issue with wash cloths. However, for the next several nights we only received one washcloth. When I brought this to the attention of the staff, I was informed that there were no washcloths available and was issued a much larger hand towel instead. Using a large hand towel in the shower is doable, but unacceptable for a hotel like the Steigenberger. Asking the front desk for wash cloths and hearing there are none available is just really sad for a hotel the size of the Steigenberger. We shouldn't have to ask for that in the first place. It is a normal thing that a hotel provides towels, wash cloths for the guests, but not the Steigenberger. Over the course of our 11 night stay this reoccurring issue devolved into a series of episodes consisting of dirty washcloths being left in the bathroom. Finally, my wife who is German and had lived in Bad Homburg for years left a note in German for the housekeeping staff which made the situation somewhat

Overall was good

Lovely place