Very clean. Pleasant staff. Great location.

Excellent stay

Great location

This was simply the most expensive night I have ever spent at a hotel where the bed was so uninviting i did not want to sleep in it. Linens gray, rough and unclean feeling. Some towels had something yellow and crusted on them. The sink area was at knee level (this was not an ADA room). The elevator was very dirty. Very disappointed to have finally stayed a night at what should be a Traverse City historical landmark. Unacceptable for the all in price of +$400.

Older hotel. Room was partially renovated but HVAC was loud and hard to control, carpet always felt damp, and tiny bathroom with horrible shower head. I questioned how well it was clean as past occupant's deodorant was laying on the floor. The only plusses were it's location to shopping and food and easy parking.

Location was perfect!

Would recommend this hotel for location and convenience when wanting to explore the downtown areas. It was walking distance to everywhere we wanted to go which was great, however we were not impressed with the cleanliness. We asked for our room to be cleaned twice at the front desk and once to the staff in the hallway cleaning other rooms, but it never happened. Disappointed with the service, but overall, everything was fine.

Lack of cleanliness was very disappointing.

This was a profoundly disappointing stay. Park Place USED TO BE the premier hotel in TC. It has it slid straight to substandard in seemingly no time - yet they command top prices - not from me again. We should have known as we drove up to dead or overgrown, unkempt landscaping - weeds and untrimmed plantings - it looks abandoned. The evening staff was unwelcoming and largely disinterested in our presence; cleaning staff listening to personal music on cell phone - clashing with the music coming from the restaurant. I know help is hard to come by but is that REALLY tolerated? in ANY hotel? The lobby of the hotel is worn and tired, woodwork scuffed and beaten up - just everything tired and in need of replacement. The elevator looked worse than most service elevators I have been in. Hallway carpet coming up with squares overlapping - a trip hazard they will probably soon be paying for. The room was fine but no great shakes. Obvious scab-on electrical updates are substandard. The bathroom was not very clean. The bed was comfortable, though. The restaurant was the shining exception - very pleasant staff and the food was fine and not ridiculously priced - but not enough to move the needle on this experience. Overrated and overpriced for an unmaintained and undermanaged hole. So sad.

Old world. Smelled like smoke Failed to clean room Tired hotel, but good location. Expensive for what it is. Keep searching…

Good but old

Property needs some room renovations older and a little musty. Rather than that it’s fine and suitable for staying downtown TC as you don’t want to drive in the area this time of year.

Expensive stay without the amenities. This hotel used to be the Ritz of Northern Michigan but not anymore. One, small working elevator usually occupied by hotel staff. Had to pass on 2 to 3 elevators each ride. Desk staff totally disinterested and rude. Had to ask for a shower curtain and towels. Room was hot and humid. The stay was a real stinker. The one bright spot was breakfast. Food was good and the ladies running breakfast were funny and friendly.

Great location. Room had crumbs in the closet when we arrived. Never came to clean during our stay. Shower knob did not turn off easily. Kept dripping.

Check-In was great, the gentleman was very kind, but this property needs major help. The staff is great, the actual property is terribel. The restaurant, the rooms, cleanliness, there is clearly something going here with management. This hotel is not what it once was. So very sad as we were married here. And want to love this place!!

Not worth the money. Showing it’s age and lack of care which is even worse.

The elevator did not work-the lounge was closed-the room was small-did not clean or refresh the room-the toilet did not flush-very costly-very run down property- do not recommend-will never go back!

Price for room. Was an older hotel. Highly priced tor atmosphere . Did not know dog friendly. Dog next door barked work me up

The place is a scam. We paid almost 500 dollars a night, thinking that it’d be a decent place. The online pictures are severely photoshopped. The carpet looks like it hasn’t been cleaned for 20 years. Our room stinked so bad that everytime we enter, we had to open the window and turn on the AC to air for 10min, before it was bearable. You would think for a hotel of almost 500 dollars a night they would give you decent towels. No…. The towels were so thin and over-used that you can almost see through them. In all fairness, they have a decent swimming pool and the hotel is very walkable to all the stuff in the city, but other than that, all other aspects of the hotel were severely subpar. Terrible experience.

Excellent location and great property. Quick check in and nice amenities. The top floor bar has stunning water views. The pool and hot tub area looked newer and was expansive in size. The fitness center had well-working cardio machines and free weights, was clean with windows. The gift shop was unexpectedly different with antiques and other collectibles that were well-priced. We would stay here again. Very dog friendly too!

We loved the location and the view from our room. Location was amazing, right within minutes of everything. Safe parking was a plus as well. Will definitely stay here again.

No fresh towels or changed room Had to ask at 10 pm

This hotel is a bit dated but charming. The room was very spacious and had everything you needed. The staff were very helpful and provided great recommendations. The best part of this property is the location. It located near downtown walkable to many shops and restaurants.

Get some new carpeting....

Location, location, location. So many restaurants, bars, brewpubs, shops within walking minutes. Older hotel. Beautiful lobby. Nice rooms and bar. Awesome staff. Shouldn’t have to ask for fresh towels after two nights. Would stay again.

Good spot in close proximity to shopping and the beach. Restaurant was good, but options somewhat limited. I've stayed here before, would stay here again.

Hotel was nice, but there was an up charge for everything, you even have to pay for the coffee in the lobby. My tv remote didn’t work. The front desk said they would send someone no one ever showed up.

Nice view

Older property, convenient to downtown Traverse, needs some updating. Has business center & gym.

Aesthetically beautiful hotel in a quaint Michigan town, this is an iconic building with a lot of charm and amazing architecture inside and out. But there are three major issues with this place. First, the employees are not trained very well. The fellow at the front desk when we arrived was not charming or helpful in the least. Instead, he was dismissive and condescending. When we approached him about a problem with our bedding, he did not call housekeeping to have the sheets changed after we requested it. Simple act. Unresolved for the guest. Hire people who represent your brand better, please. We also had a room with a clogged sink that would not drain that, when I approached the same gentleman with the issue, as I was checking out, he never apologized. Now, there was a very kind and charming man at the desk later in the evening who was very helpful. But this other employee--who I dealt with originally--definitely needs more training in hotel management and customer service. While I find this hotel very handsome, the place could use an updating. The aforementioned sink was tiny. The rooms were on the small side. The grounds themselves (especially at the rear entrance) were embarrassing--overgrown with weeds, etc. Also, the in-house restaurant was less than impressive. For such a beautiful building, in a great location, you'd think the holding company would want this place to be extra special. Considering the nightly rate, my expectation was not met.

NICE

Positives: Location within Traverse City, and Guy at the front desk who did his best for us. Negatives: We checked in to room 220 in the west wing. The toilet was dirty and the room smelled really bad. The smell was probably due to old carpet and/or HVAC system. It was unbearable after one night (in addition to the bathroom not being cleaned before it our stay) so Guy set us up in room 605 in the tower. It looked like a nice room and had a beautiful view of the bay, but very quickly we saw clumps of hair on the bathroom wall and several strands of hair on the pillowcases and between the sheets. We notified the manager who appeared to understand the seriousness of our complaint and offered to ‘deep clean’ the room himself. When we got back from dinner our ‘deep cleaning’ resulted in the bed being made, but the hair was still between the sheets. Our next attempt to remedy this was to specify that the sheets must be changed which they finally did for us. Overall, this hotel has a great history and is in a great location, but that’s all. It is absolutely falling apart and not being cleaned or maintained like a hotel should be, especially a hotel that is over $400 a night. We had stained ceiling tiles in our bathroom, cobwebs in the bathroom, the mini fridge froze all of our food and drinks, fixtures have rust on them, I could go on and on… even the sign out front was faded and nasty. This hotel has serious management and cleaning issues. I will not be staying here again.