The city was very quiet at the time of our visit and the hotel was not serving evening meals but plenty of places in town open later in evening. Staff were friendly.

The room is very tight and the bed is hard terrible place

The hotel is not only affordable but is also perfectly located to visit all the important sites in Lourdes. This stay was topped up by a daily room service, excellent customer service and exceptional accomodations in terms of check in time and luggage keeping. They definitely reflect what they preach, Ibis hotels are not just accomodations but they make everything to make you feel home.

Clean, nice staff and close to everything.

TRES BON SEJOUR ACCEUIL TOUJOURS CONVIVIAL

The AC was not working and the hotel was very outdated and dirty. There were spiders everywhere in the room and we had to leave, looking for another hotel during the night. The only good thing is that they provided a refund. We will never go back to Accor hotels.

Good hotel. Great location. Nice rooms. Safe area.

Very clean place and close to the train station and sites. However, breakfast was limited and got there 1 hour before it ended with about 15 other guests and they were reluctant to re-stock many items like eggs.

Excellent

We had a great stay here. The room was very nice with some thoughtful touches. Restaurant in the hotel was excellent. Location was very close to everything.

It was great value for the price. Great customer service.

The rooms are VERY small. The shower is tiny. It is clean.

It's very near Lourdes station and yet close to the heart of Lourdes. The breakfast is quite nice and the drinks station well equipped. The rooms are tiny and for our stay with an additional person, every cm of space was valuable but since we were going to spend most of our time at the Sanctuary, it was only a minor inconvenience.

The staff was friendly and most helpful with information and providing an extended checkout time. The location is an easy walk to and from the train station with luggage. The basilica is about a 10 min. walk. Grocery store is just a 5 min. walk down the street.

Very convenient to the places we wanted to visit. Breakfast was great!

Great location if you’re taking the train and easy walk to the Grotto as well

The hotel photos are not what you get ,I have photos of the real deal but you would not want people to see . The breakfast room was full of water leaking on to the food as they had problems with the Air Conditioning but the staff tried there best but there are much better hotels around and cheaper

Property itself was not so good. Door knob was alreday broken

We would have liked a bit more variety for breakfast. We waited over one hour to be served at dinner time. We were served a different dish from what we ordered nevertheless, the food was tasty. But we would have liked to be informed of the change. On the whole it is a nice hotel and we would certainly go there again

It is a good location and friendly staffs. I will recommend to anyone.

Staff are very helpful. Location is handy for the visit to the Grotto in Lourdes, close to the Station and walking distance to the city centre.

The location of hotel is near the station and sanctuary. The room was small but clean. I satisfied with staying.

A bit far from the station, but can get there by one bus.

Close to church and the cave

This hotel is a stone throw away from Lourdes train station. Good staff. But room is small.

4 minutes walk from train station. A little longer to the sanctuary. Along the main road yet traffic noise is minimized because of the double pane window. Walkable to everywhere. Godd walking shoes a must as the area is hilly. Rooms are big enough to move around. I would come back here than go to the bigger hotels. Unassuming room to sleep in. Breakfast adequate and tasty. If the pilgrimage is what counts, where one sleeps does not matter much. Will come back!

Convenient walking distance to Train station and Lourdes Sanctuary.

The hotel is ok. They have a buffet breakfast which is very nice with a good choice of foods, the price is 9.50 euros for an adult and 4.75 euros for a child. The room was very small although beds were comfortable and shower room was clean. We wanted to have dinner at 9h00 as it was advertised that they served dinner up to 10h30 but we were told that the kitchen staff had to leave that night and we could not have dinner at the hotel, so we had to look for somewhere else to eat on a very cold night. Otherwise, the staff was very pleasant and cleanliness was excellent. All in all, this hotel was ok for us as we stayed only for 1 night but I could not have stayed in such a small room for several days.

The hotel is good value-for-money and located close to the main train station. It is modern and provides all of the necessary facilities. My criticism is the customer service. In one instance the restaurant staff forget our food order and made us wait for an unreasonable length of time - there was no apology or offer of a discount as a gesture of goodwill. Another disappointing example of poor customer service occurred upon check-out when the staff member serving me said I hadn't paid the room rate (which I did in advance of my stay). Fortunately I was able to produce evidence of payment. Not sure whether it was a case of an incompetent staff member or antiquated computer system, but irrespective it was quite irritating.